Changes Not Saving After Clicking "Save" Button
HI,
I am experiencing an issue with the BeTheme on my WordPress site https://tubijesercepogorza.pl/. After making changes to the site and attempting to save them, the Save button seems to freeze or become unresponsive, and the changes do not get applied.
Here’s a detailed description of the issue:
- I make updates to the theme options or content.
- I press the Save button.
- The button appears to get "stuck" and no changes are saved.
I have attached a screenshot for reference to show what happens. I have already tried basic troubleshooting steps, such as clearing the browser cache, disabling plugins, and checking for theme and WordPress updates, but the issue persists.
Could you please assist me in resolving this? Your help would be greatly appreciated.
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Should I check some particular page or proceed with any special steps?
I checked a random page and saving works properly.
Best regards
Hi,
As far as I know, the "cinema" page works correctly. The issue lies with other pages, such as this one. When attempting to edit individual blog texts, the changes cannot be saved.
Please try testing this on several pages after logging in. The changes save for me on the first attempt as well, but the issue arises with subsequent edits.
We have not found anything in the theme that could cause it, but the root cause is most probably the ModSecurity on your server.
Please contact your hosting provider regarding this.
Best regards
Hi,
Currently, only some of the pages allow updates without any problems, while others continue to load indefinitely after pressing the update button, with no changes being applied. This might indicate an issue with the WordPress theme rather than the hosting itself. Could you please verify this once more?
Here’s a summary of the page status:
Pages that are functioning correctly (updates can be applied):
Natural History Museum:
https://tubiesercepogorza.pl/muzeum-przyrodnicze-ciezkowice/
Home
Cinema
Contact
Pages with issues (unable to update):
Fossilized City (Skamieniałe Miasto):
https://tubiesercepogorza.pl/skamieniale-miasto/
Educational Path in the Tree Crowns:
https://tubiesercepogorza.pl/sciezka-edukacyjna-w-koronach-drzew/
Health Park (Park Zdrojowy):
https://tubiesercepogorza.pl/park-zdrojowy/
Małopolskie Centrum Edukacji Ekologicznej (MCEE) Ciężkowice:
https://tubiesercepogorza.pl/mcee-ciezkowice/
Thank you in advance for your help.
Did you contact your hosting provider anyway?
If not, please do that. We have encountered many customers with the same issue before, and adjusting ModSecurity settings by the hosting provider helped.
Best regards
Could you please provide some details regarding the ModSecurity settings? The person handling this requests specific information on what exactly needs to be changed and how.
Best regards
Sorry, but we are not server experts. Previously, server administrators were able to indicate what configuration exactly was the root cause.
We would gladly assist you in this matter, but we do not handle server configurations.
Best regards