Unable to get Muffin Builder to work?

MitziConnell · October 2015

Greetings..

I built a private demo, using BeTheme version 8.8.

When i exported everything I had created over to a different domain, the new domain has the newest BeTheme (10.1).

Everything imported fine into the new domain - but I now:

I cannot get any of the Muffin Editor options to work. I am unable to edit, delete, export, or import anything in Muffin.
My browser shows a Javascript:void(0) error in lower left corner of screen when I click or hover over any of the Muffin options. Nothing happens.
I'm also unable to preview the work - nothing happens when I click the "preview" button - but the "publish" button does work.

I cannot tell if this is a Wordpress issue, a BeTheme problem, or a setting within my new laptop?

Additional notes:

This is a brand new site, with a new wordpress install.
I've installed, deleted, and reinstalled the BeTheme 10.1, as well as all the pages & posts, just in case there were installation errors.
I've checked this in both Chrome and MS Edge, in case this was a browser issue.Same problems (those are the only browsers I have right now - as my laptop is literally 1 day old)

Any suggestions? This is very odd.

Albert · October 2015

Hi,

this sounds like one of the plugins is the reason of your problems or theme/plugin files are corrupted. At first, we recommend to deactivate all plugins. If this won't help, then please re-install theme files but via FTP only because this is the safest way to be sure that all files will be uploaded properly.

Thanks!

MitziConnell · October 2015

OK. I'll try that. I did install the theme via FTP before - will do so again. I appreciate your quick response!

MitziConnell · October 2015

That didn't work. I deleted all plug-ins & reinstalled them. No luck.

I then went back to the original demo and updated its theme files so that I was working with a mirror image between the sites: v10.1 would be exporting to v10.1.

Now, I'm getting the javascript error on the demo site too.

I'm unable to edit or do anything in Muffin on that site either.

That tells me this is theme related. Some javascript code seems broken in the latest version...?

MitziConnell · October 2015

Nevermind.

It's working on the demo site now.

I'll reply again if it continues to argue with me on the other domain too.

Albert · October 2015

It means that the problem was definitely with your files like we said

MitziConnell · October 2015

::sigh::

muffin working on demo site

muffin still not working on new site. pop-up windows to edit muffin sections will not open. unable to click import, export, or template buttons below muffin builder.

deleting all theme & plug-in files & starting over.

stay tuned.

MitziConnell · October 2015

AHA!!! it was a faulty wordpress install.

All fixed now.

rainman2030 · October 2015

Mitzi,

Oh please tell me ! I have the same exact problem and it's driving me bonkers. Did you simply reinstall WordPress?

Albert · October 2015

@MitziConnell We're glad to hear that you sorted it finally

Incomplete WP installation may bring some issues sometimes.

@rainman2030 She re-install wp for sure. We recommend to re-install theme files via FTP because it's the safest way to upload files.

MitziConnell · October 2015

yes. I did re-install WP via FTP and, for the most part, the problems are fixed...HOWEVER...(and this is VERY odd) any changes I make in Be Theme options give strange results.

The first time I save any changes, the screen portion where the options details are (the right side) ends up totally white. It remains that way until I click save a 2nd time. THEN, the options details reappear.

This is a waste of time. I shouldn't need to save it twice.

If I change fonts? I must change font names first, then save my changes twice.

If I select any font weights and save it twice, ALL of my font modifications get totally removed and it defaults everything back to Arial, with no weights selected.

This is very, very odd.

Albert · October 2015

@MitziConnell

If Muffin Options are empty after installation, it means your server is limited. In this case we recommend to deactivate all plugins first and after that click “Save changes” button under empty Muffin Options panel. But if this won’t help, then please check topics below where we explained what may be limited on server side:

http://forum.muffingroup.com/betheme/discussion/464/betheme-options-page-stops-working-muffin-options-saving

http://forum.muffingroup.com/betheme/discussion/1908/backend-not-funtioning-after-last-update-muffin-options-is-not-loading

Thanks!

MitziConnell · October 2015

Ahhhh. that makes sense!!

Albert · October 2015

We're glad to hear that

Unable to get Muffin Builder to work?

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