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Pablo

Pablo

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Pablo
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  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • The RTL is activated upon selecting a RTL language in wordpress settings.Thanks
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
  • Hi,Can you send me a link to your website?We always want to make the CSS codes on customers website to be 100% sure that it will work. Thanks
    in Mobile menu Comment by Pablo May 2019
  • Hi,The theme cannot 'remove' or 'destroy' it by itself - it has to be touched somehow.Please open your website in Firefox html mode (CTRL+U) and check html errors you got. Please fix them first and all should be fine. Thanks!
  • I tested it in both ways and it works fine.http://prntscr.com/nnt902The fault is probably on your side because of not correct code. If you want to use two wraps, please duplicate the first section from my screenshot.Thanks
    in Column problem Comment by Pablo May 2019
  • Hi,If you want to add some code in the <head> tag, then please go to the Theme Options > SEOhttp://prntscr.com/nnt74tAdd this code in one of these fields. Thanks
  • Hi,Please send more details, is there any error message?Please upload the screenshot of the error message on https://prnt.sc and send a link to it in your next reply.Thanks
  • Hi, The RTL is activated upon selecting a RTL language in wordpress settings.Also, all possible translatable content of BeTheme are in the Theme Options > Translate Thanks
    in RTL support Comment by Pablo May 2019
  • 1) It's not possible to attach it only on the category post page.As I said, you would have to enable it on main blog page, but it will be displayed on the single post page too. 2) Please send a link to that pageIt will be able to disable with Custom…
  • @obristol Please deregister your license key from your domain, then please disable all of the plugins, clear the cache of your browser.After that, please use this tool - http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregiste…
  • 1) To download that slider you would have to buy 'premium' version of that plugin.We provide fully functional version of plugin without the additional features like downloading pre-built sliders in Layer Slider. But, you can download sliders(for Rev…
    in Read More Comment by Pablo May 2019
  • Hi,What do you mean by "I cant import Bethem new demo because it not show it only show old demo"Don't you see this demo in pre-built websites? Please send me a link to your website.Thanks
  • Hi,Unfortunately, the only way to add sourceset for certain images which does not have this feature require theme files customization, which we do not support. But, to help you, I provide you the path and name of the file which is responsible of tha…
  • Hi,You have to change the header style to other.Theme Options > Header & Subheader > HeaderThanks
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in custom class Comment by Pablo May 2019
  • Hi,Did you provide the "Open Graph Image" in the SEO settings?Theme Options > SEOhttp://prntscr.com/nntgmf Thanks
  • Hi,Items like "Photo box" use the same image which you uploaded in settings of that item.http://prntscr.com/nntdjxA lot of items our items does that and it cannot be easily changed - only by theme files customization (theme-shortcodes.php)…
    in Image Sizes Comment by Pablo May 2019
  • Hi,You would have to turn the "Minimal" option for mobile header, then you will be able to select one of the layouts for mobile. Theme Options > Responsive > Headerhttp://prntscr.com/nnu2cc Thanks
  • Hi,1) Paste that code below to the Theme Options > Custom CSS & JS > CSS span.menu-toggle{ font-size:36px !important; color:gold !important; } 2) Unfortunately, that is not possible, BeTheme does not have such functionality.Thanks
  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
  • Hi,We only help with minor tweaks in the css if they are needed, we do not help customize the theme beyond its standard look. If you do not know how to change those things, you should contact a web developer. If you want to change the hover back…
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
  • Hi,Just select the "Full Screen" option of Slide Layout.http://prntscr.com/nntvx6Thanks
  • Please use that CSS.portfolio_group.masonry-hover .portfolio-item .masonry-hover-wrapper .hover-desc h3::after{ display:none !important; } thanks
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
  • Hi,That's normal that Yoast SEO does not count words from Muffin Builder.For that purpose, we created the "Builder >> SEO" More about it here:https://forum.muffingroup.com/betheme/discussion/33972/yoast-seo-and-muffin-builder-builder…
  • Your website "servitoreas.com" does not have "BeTheme" installed.Can  you install it first? Then we'll check what can be the problem.Thanks
    in BeTheme Issues Comment by Pablo May 2019
  • Hi,These login credentials you sent are not working.Please send them once more, but this time, test them before you send them.Thanks
  • Hi,Check in sections/wraps/columns if you didn't apply and additional padding values.http://prntscr.com/nnuj9r Remember, that empty(blank) field by default has padding values, that's why if you want to remove it, provide there the "0px 0" …
    in Margin Comment by Pablo May 2019
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