Pablo
Pablo
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- Pablo
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Comments
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Can you disable the minify plugins for CSS? I cannot check the CSS code at the moment, because of minifying. thanks
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As I see, you are using the Muffin Header Builder, there is a problem with that color, it's taking it from the "Link | Color" in Theme Options -> Colors -> Content, which is bad, it should be taken from the plugin. We are solving it,…
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Hello, Did you follow all of the steps mentioned in this video? https://support.muffingroup.com/video-tutorials/how-to-install-and-update-betheme/ Thanks
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As you can see, on the BeTheme Dashboard, our API server is blocked by your server, that's why you cannot activate your license key. https://forum.muffingroup.com/betheme/uploads/112/4H560SGY8SJ2.png Please, contact your hosting provider and ask him…
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As I see, you have option 'Equal Height Rows" option enabled, and it's trying to have the same height as the text has - thats why that image has this margin. https://forum.muffingroup.com/betheme/uploads/236/SBLXOGEA0BKE.png Thanks
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Yes, but only with the customization of the theme code. It's hardcoded in the theme code and it's not possible to change it straight from the dashboard. Thanks
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Hello, Can you tell us, which shortcode does not work? I tested some of them and they works flaweless. Also, did you test if it works when all of the plugins are disabled? Thanks
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Hello Stefanie, Can you disable all of the plugins, clear the cache of your browser and check, if the issue still exists? Thanks
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Hello, Sure, just provide the HTML code in the Menu Item Text in Custom Link element, like that: https://forum.muffingroup.com/betheme/uploads/470/IQR2Y9QATVQY.png Thanks
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Hello, You do not have to do anything, it's just a plugin which is supported by us, it should not destroy your website in any way. But, if you want to be 100% safe, please make a backup with this plugin before doing that: https://wordpress.org/plugi…
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Hello, I do not understand what you mean, can you explain it greater and if it's possible, attach some screenshots? Also, please be familiar with the documentation of the WooCommerce, you will be able to get a lot of answers about the WooCommerce se…
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Well, you won't be able to edit it using the Theme Options, you will be able to edit the theme and woocommerce files to modify it. If you would like to hide it, you can use Custom CSS code, do you need help with it? thanks
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Hi, all of the themes on the envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product, so you can use any pre-built website you desire or mix them but you cannot use the the…
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Hello, I tested it on my laptop and co-worker laptop several times, every time refreshing the cache and we couldn't see that problem, are you sure that it's not a cache on your side? Also, cannot you disable the cache software on your hosting or plu…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello, The "Image Width" and "Image Height" will not exactly be the same as you declare there, it will keep the proper ratio to not to distort the image. Also, remember that both of the parameters (height and width) should be set…
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Hello, You can change the default height of the header in the Theme Options -> Header & Subheader -> Header, right below the headers list. https://forum.muffingroup.com/betheme/uploads/545/R2X4VATBRURR.png thanks
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Hello, Are you sure that if you check the license key using the API Tool, then it's not registered anywhere? Also, did you try to register your theme while all of your plugins are disabled? It would be grateful, if you would attach a screenshot of t…
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Hello, If you want to change the default text color of the content, you can do that in the Theme Options -> Colors -> Content https://forum.muffingroup.com/betheme/uploads/728/PN2VL6MBQ1NU.png If you want to learn how to properly use the Guten…
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Sorry, I do not understand what you mean, can you explain it greater? Also, please try to use this CSS code, it should help you: .sub-menu li{ font-size:10px; } Thanks
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Hi, What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. Item Policy says: Item support does not include ser…
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Hello, You can change the colors of your Action Button in the Theme Options -> Global -> Buttons, there you will find even more options for customizing your buttons. https://forum.muffingroup.com/betheme/uploads/056/WTWELOEZ5ROM.png Thanks
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, Please do what the error message says, this error could mean a lot of things, and it has to be checked by our e-mail support, which have more detailed informations about licenses. So, simply contact us through that contact form - remember to …
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Do you use the "Header" or "Footer" using Elementor Pro features? I mean custom header and footer? If so, you have to set it up from the Elementor, because all of our functionalities are getting removed and overwritten by the ele…
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So, you have to check the copyright license for them - if you do not see the icons or images (not including pictures) which are not listed there, you are free to use them, because we made them. Images used in APP4: https://www.freepik.com/free-vecto…
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Hello, Sorry, but we do not support any of the caching plugins, so we cannot recommend any of them :( But, if you want to speed-up your website, please follow our tutorial from the support center of BeTheme https://support.muffingroup.com/how-to/how…
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Hello, Are you sure, that you downloaded the "Elementor" verion of that demo? - you have to select the Elementor radio button, right before importing the pre-built website. https://forum.muffingroup.com/betheme/uploads/700/00H3FMLWTG1D.png…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Are you sure that all of your images are having minimal height value of 330px (declared value) ? If they are smaller than declared width and height, then they will stay at the same resolution, they won't be even touched. Thanks