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Pablo

Pablo

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Pablo
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  • @officeteam Unfortunately, we can do nothing about it.It looks like the code of the theme is issued. Please remove whole BeTheme through FTP then install it again.All of your settings and content is stored in database, so you won't lose anything.But…
  • Anchor links should be used only for sections.I cannot do more about it, because if you would like to have ID in items, then you have to edit theme files, but we do not support that.Cheers
    in item id Comment by Pablo December 2018
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
  • 1) This blank space is the Layer Slider slide.Please edit your post and make sure that field is set like on the screenshothttps://imgur.com/mQf0Ifg 2) Please update your theme to the newest version.Thanks
  • There is no option to set the icon/image size in icon box.All you can do is changing the size of image manually or by customizing theme files.Thanks
  • Hi,It's possible only with Custom CSS.If you don't know how to do it, please send me a link to your website.Thanks
  • As I see, on the smaller resolutions the sticky header is disabled. If you want to disable it on all mobile/tablet devices, please go to Theme Options > Responsive > Header and tick off these options showed on the screenshot below: https://img…
  • Please paste this code into Theme Options > Custom CSS & JS > CSS.comment-form-url{ display:none !important; } .aiowps-captcha{ clear:both !important; } Thanks
  • I do not understand, it's not working?Cheers
  • I'm glad that helped you.Is there anything else I can help you with?Thanks
  • You're searching in wrong category.It's inside the Blog & Portfolio, not General category of Translatehttps://i.imgur.com/v6F9EAO.png Thanks
  • Firefox makes it a lot easier because you can notice where the issue could start. If somebody has the page which contains like 10-11 sections, then looking for an error in coding can be problematic. If you have more suggestions, please post them her…
    in Complaint Comment by Pablo December 2018
  • Hi,At first, please disable all of the plugins, clear the cache and check if the issue still exists.Thanks
  • Hi, It's not possible to insert HTML tags into Text Fields now due to new Envato security instructions: https://help.author.envato.com/hc/en-us/articles/360000481243-WordPress-Theme-Security-Requirements#h_674316188621522302914837 All of the items …
  • I do not understand what you mean by "detailed menu", can you explain it greater? You mean the smooth scroll to sections? Thanks
    in item id Comment by Pablo December 2018
  • Is there anything else I can help you with?Greetings
    in Mega Menu Comment by Pablo December 2018
  • Please deregister and register your license your website again. Then, try to update this plugin like 3-4 times. Thanks
  • Hi @paulineplx Please deregister and register your license on your website.Then, try to update this plugin like 3-4 times. Thanks
  • Hi, http://prntscr.com/ltnr6bTake a look at the screenshot. Every HTML tag with red color means, that there is a mistake in HTML. Open the HTML mode in Firefox, and you'll see more of them. We're helping people with understanding the BeTheme and su…
    in Complaint Comment by Pablo December 2018
  • http://prntscr.com/ltnr6b Take a look at the screenshot. Every HTML tag with red color means, that there is the mistake in HTML. Open the HTML mode in Firefox, and you'll see more of them. We're helping people with understanding the BeTheme and sup…
  • Hi,I do not see any share icons on your website.Did you solve the problem?Cheers
  • Hi, Muffin background video is not working on mobile by default. If you want to make it work, you have to use the Revolution Slider plugin. This is the only way to achieve that. Thanks
  • If you're asking about customizing the "custom skins" then it's not possible through muffin option. It requires theme files customization, which we do not support. You can set up the custom skin for layout in WP > Layouts Edit your lay…
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
  • No, it's not new thing.CURL is important for BeTheme to work. That's weird that on your previous website this issue won't displayed.Were they on this same hosting? Please, contact your hosting provider and do, what I told you in previous post.Thanks
  • @targroupmedia Please contact your hosting provider. Ask him about increasing: - PHP Max Input Vars to the 5000 value - PHP Time Limit to 180 Also, notice him, that your server is having the wp_remove_get issue, which means that you have a CURL 60 …
  • I'm not sure, which video is it(on screenshot) and I couldn't find it. So I checked it on video with "Discover the process" and this video has the filter. It can be removed only with Custom CSS..section_video .mask{ display:none !importan…
  • Did you test it with our tool? If you migrated the website from somewhere, it could be still assigned to the old domain. Also, please deregister and register the license on your website, then try to update the BeTheme like 3-4 times. Thanks
  • Muffin Builder elements are not working with WooCommerce main page at all. If you want to increase default padding, then you should create Custom CSS. If you don't know how to do it, please send me a link to the proper page. Thanks
  • @marcelduplessis Is there anything else I can help you with?Thanks
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