Pablo
Pablo
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- Pablo
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Comments
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Just to be sure, you want to remove that [...] desc, right? https://forum.muffingroup.com/betheme/uploads/668/BG3KIKH83ISR.png thanks
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To be honest, it's one of the most weird issues I've ever seen ? The problem is related to your custom font that you use, I do not know what exactly cause that, but after changing it to other, everything works flaweless. Can you upload other font or…
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Hello, These menu items are not coming from the BeTheme, but for the Elementor. You have to contact their support, because we did not change anything in the code of the headers from Elementor. P.S. I added the menu item as a last menu item, how it …
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You set the 1200 length of the excerpt, which means it will display that amount of text which is inserted in the content of the post (WP Editor content) https://forum.muffingroup.com/betheme/uploads/394/N19EJZS3R3E0.png If you want to hide/disable t…
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The theme is loading pretty fast, all of our resources are loading not longer than 1s, but the real issue is with your images that you load, one of them on our internet connection (which is really fast) is downloading nearly 5s! Take a look, how muc…
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Hello, After investating that problem, we can tell that Roboto font is downloading for the Slider Revolution, because after disabling that plugin, that link attribute does not appear anymore. (The "Roboto" font is used for the Revolution S…
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The homepage of that theme contains a lot of content, much more than other pages, and it's most possible solution, by increasing variables which are passed to the server. Please, follow the steps I asked you to do in my previous reply. Thanks
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Hello, Sadly, the Static CSS does not work with the "Theme Color" set (Theme Options -> Colors -> General), in your case it's gold. It would does not have any sense, because theme colors are already saved in the theme files, so you d…
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Hello, These login credentials that you sent does not work. Please send them once more and test them, before you send them. thanks
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Then please, download the latest version of BeTheme from your themeforest profile, then connect into your server using FTP, rename old betheme folder to something else (example: 'old_betheme'), and upload the package with theme downloaded from the t…
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1) Enploy website: The sticky header works correctly, it's just hidden behind some container which comes from one of your +50 plugins, which almost all of them are enabled, take a look. https://forum.muffingroup.com/betheme/uploads/540/KF5681M4S4H6.…
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Your server status values are really low, please contact your hosting provider and ask him about increasing few values. 1) Php Max Input Vars to min. 5000 2) PHP Max Input Time to min. 180s It could be problem related to them, so we need to ask you …
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You send us the first link, which is correct, but you are still missing one thing. Please, send us login credentials to the admin account for these websites through the contact form, as previous. After that, we'll take further investigation, for now…
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Can you update the BeTheme to the latest version? Actual one is really outdated and it can make a lot of issues with actual WP version. If you do not know how to do it, please follow this topic: https://support.muffingroup.com/faq/how-to-update-beth…
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Hello, Your PHP version is really old, it's 5.6, when we (and wordpress) use the 8.0 version right now. Can you contact your hosting provider and ask him about increasing it to at least 7? (8.0 will be the best case) thanks
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Hello, One of the links to the websites does not work, the "enoloy" redirects to 404 page. Can you resend us the link once more? Also, it would be grateful if you would attach the login credentials in the mail - because right now we can do…
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We noticed that the problem was related to the variable, which was set to the admin bar, but when it was not displayed (like for not logged users), then the undefined value was provided, which failed whole mathemathic calculation of where it should …
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In this case, you should download the package with BeTheme from themeforest once more, then remove from 'themes' directory of wordpress and install the betheme once more. (Remember, deregister the license key through the dashboard first). If this wo…
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About the dashboard access, we try to get them when the issue is problematic to solve, in your case, it looks like it's a trifle ;) Can you tell me what do you mean by "my registration code doesn't work", is there any error message? You ar…
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The "_macos" is a private directory from OS we use, which does not have anything in common with the BeTheme and wordpress itself. The stylesheet of BeTheme is loaded correctly, you can notice it while turning on the Theme Options, Muffin B…
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So, without the the problem (this link, featured image issue), is there anything else that we can help you with? thanks
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The issue is not related to the BeTheme, the content is not available to edit by WPBakery even if we switch theme to the default one. (twenty twenty one theme) There is something wrong with your wordpress (i think it's database issue, because reins…
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Well, after switching theme to parent and disabling all of the plugins (I left only Elementor, Elementor Pro, Slider Revolution and WPML enabled) and it works fine. Surely +40 plugins is a source of the problem too. Thanks
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Sorry, but that gap is coming from your script: https://forum.muffingroup.com/betheme/uploads/675/Z0QEEAIFLQN3.png We do not support and we do not know how the p5js script works, so we cannot give you a solution of that problem. Also, you have to be…
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Hello, After further investigation, we noticed that source of the problem is connected with your child theme, you probably modified some code related to repositioning the Top_bar position or overwritten the JS code which is responsible of calculatin…
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Okay, before updating it - please confirm, that you have backup of that plugin or whole website. I'm worried that after doing that, the website will crash and you won't be able to recover data. Thanks
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Sorry for the delayed reply, I through that I sent it. Well, we did not change anything in the code which is related to the user functionality, it's the same as in basic wordpress. So, if the basic wordpress support that, BeTheme should support it t…
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Hello @hellasandroid, How did you create the newsletter? I see that you use the CF7 plugin, but it's some extension for the newsletter? thanks
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Hello, We deregistered it, and registered the new one :) The old license key was claimed on other domain and it was not purchased by your envato account, so you cannot deregister it. thanks
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Hello, The problem is no related to the BeTheme itself because even if we change it to "Twenty Twenty One" theme, the same error appear (you can check it in the console). You should contact the WPBakery support in this case, we are not sur…