Pablo
Pablo
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Comments
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Hi, If you are new to BeTheme, we suggest taking a look into: 1. Documentation: https://support.muffingroup.com/documentation/ 2. List of shortcodes and items with examples: http://themes.muffingroup.com/be/splash/ 3. Tutorial Videos: https://suppor…
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Hello @radoslawes, Please head to the Theme Options -> Global -> Navigation & Share, tick off the "Sticky arrows option" https://forum.muffingroup.com/betheme/uploads/792/QDRLD31PWA7K.png thanks
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Hello, Please, turn off all of the plugins (Leave Slider Revolution enabled only), refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Hello Adam, As I see, you are using pre-built headers, they do not have options to move it to right side using theme options, you have to provide the custom css code. Please, paste that code into Theme Options -> Custom CSS & JS -> CSS #Ac…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Do you use the custom template for building the single product pages? Also, do you want to make it bigger (as the size) or just make the quality of images better? If its possible, please send us a link to your website. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, The problem is related to the accessibility because of the overflow issue, the fix you got is temporary, we are looking for a solution to provide it in update. For now, the quickest fix is to disable keyboard support (in Theme Options -> A…
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Hello, It does not have space to fit, the button is not gonna display, you should display this button in other row, for mobile only. Please, take a look at the video tutorial dedicated for mobile only, it will surely help you. https://support.muffin…
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Hello, As I see, you did not provide the proper height value of iframe, its set to 100%, but it should be set to be in pixels, like 500px of height. Just insert it as a inline css code, it will be the easiest way. thanks
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Hello, Please, take a look at these video tutorials, they will show you how to create templates for single products and archive of the shop - like in your case. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-sh…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. If it won't help you, please describe your problem greater, when it appears, what…
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Hello, You would have to download the video from the video and upload it on your hosting, this field is dedicated for local-hosted sources, not remote. Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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1) I understand that you see some uncompatibility betwenn YITH Wishlist and our wishlist, but can you explain from beginning what exactly issue do you experience? 2) Did you try to disable our wishlist in Theme Options? Go to Theme Options -> Sho…
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Hello, Did you select the setting to stretch/force full width for the background image? As I tested it looks the same for firefox or chrome. The background image has grey strips on left on right only on wide screen (21:9), because the image is too s…
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Can you check the FTP credentials you sent? I tried to connect but without any success, it displays me as connected but it cannot retrieve the directories and files and after like 20-30s it gets me disconnected. If possible, please send them once mo…
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Hello, Be sure, that your Wordpress Address and Site Address is the same, see this tutorial: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Also, please disable all of the plugins, clear the cache and c…
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Hello @ahmedaqsatech, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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@arnaudweillstratogene There was a problem with your socials (Theme Options -> Socials), I think that you somehow inserted the value for database which was completely destroying the theme options. I fixed that problem on your side but we'll try t…
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We'll take closer look at the problem with not replacing selected header from dropdown. But, I set you the header on blog page by adding another Display Conditions, the archieve category of the main blog list page. https://forum.muffingroup.com/beth…
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Well, this is not a theme issue because it occurs even when the theme is switch to twenty twenty. It looks like the problem is related to the wordpress itself, I tried to reinstall it but there is a problem with your hosting, it's just disabled by t…
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All of the bebuilder content is stored in the database, so if you won't change or remove your database, the layouts will be untouched. Do not be worry about it - but if you want to be 100% safe, just make a backup of actual betheme directory. thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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No, you won't. All of the bebuilder content is stored in the database, so if you won't change or remove your database, the layouts will be untouched. Do not be worry about it - but if you want to be 100% safe, just make a backup of actual betheme di…
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Hello, It looks like the problem is with the latest WP version (6.1) and older BeTheme version. To fix that, you have to get into the FTP, remove old directory of BeTheme and upload the latest one from the themeforest, after that you will get your w…
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Hello, What is your PHP Version? We suggest to use the PHP Version 7, it's the most stable one. This kind of issue can appear because of the too old or too new php version. Thanks
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This is the alt tag of the image, which is default browser functionality which cannot be removed at all. You can make it empty by entering into the Wordpress Dashboard -> Media -> Library and make the alt image field blank. https://forum.muf…
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Was it made by you or your hosting provider? It looks I have to ask you for the phpInfo, because from time to time they change the local value not the global which is not solving the problem. The local value will never cross the global value, so eve…