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Phil

Phil

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Phil
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  • Hello, It is not possible to directly upgrade or switch from one subscription plan to another within the system. However, if you would like to move to a higher plan, you can easily achieve this by following these steps: Cancel your current subscript…
    in Licenses & Fees Comment by Phil 12:00PM
  • Hi, Could you attach a screenshot showing what you refer to, please? Thanks
    in [Bug] Checkboxes to select templates don't work Comment by Phil 10:00AM
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. Also, go to Betheme -> System status, and see if your server meet the…
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil 10:00AM
  • Hi, Did you use the Code element? If yes, then it is not the element you are looking for. Code element is used to display raw code without parsing it. https://forum.muffingroup.com/betheme/uploads/767/KQE4MXCYNZPZ.png Instead, I suggest using a Plai…
    in shortcode background issue Comment by Phil 10:00AM
  • I am happy to see that you handled it. Can you tell me what the problem was? Best regards
    in Register/Deregister Comment by Phil 10:00AM
  • Hi, If you want to customize it with the Header Builder, I suggest watching the following video tutorials: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/how-to-create-a-full-scree…
    in Hamburger header instead of theme default header Comment by Phil 10:00AM
  • Hi, You set a section with these images to be hidden on the mobile: https://forum.muffingroup.com/betheme/uploads/035/24C75NH2PYIH.png You must show it again in the responsive settings for this section. Best regards
    in Responsive Editing in BeBuilder Comment by Phil 10:00AM
  • Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please a…
    in New theme won't install Comment by Phil 10:00AM
  • Hi, In the sticky wrap option, there is information that it does not work with the sliding footer: https://forum.muffingroup.com/betheme/uploads/131/KNXYX4E12CFP.png It is a technical limitation based on how these features work. Best regards
    in Mounting effect support not working with Footer Sliding Under Content enabled Comment by Phil 10:00AM
  • Hi, Just to be clear. Did you try logging in here: https://my.muffingroup.com/, right? Did you try using the "Forgot your password" option? Best regards
    in Can't log into my account Comment by Phil 10:00AM
  • Hi, There is a bug with the single-page import feature. I have passed it on to the dev team, and we will correct it in the upcoming update, which we will release next week. Best regards
    in Single page import is not working on my BeTheme. Comment by Phil July 10
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Suspected JS Conflict Comment by Phil July 10
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Suspected JS Conflict Comment by Phil July 10
  • I received your private message, but neither WP nor FTP credentials work: https://forum.muffingroup.com/betheme/uploads/492/1DPMS9W0BQL8.png https://forum.muffingroup.com/betheme/uploads/690/Y4Q35OCID6K5.png Did you check if they work before sending…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 10
  • Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If you see (on our license manager) that your license key is register…
    in New theme won't install Comment by Phil July 10
  • Hi, If the deregistration button is not working, it could mean that the person who installed Betheme on your website used an illegal, nulled version of our theme. Please download a fresh copy of the Betheme package from ThemeForest and replace the c…
    in Register/Deregister Comment by Phil July 10
  • We keep receiving the "Not acceptable". Do you not have any regional restrictions on accessing the set for your website? We are located in Poland, so if there is any restriction, you could add it to the whitelist. Thanks
    in Error on theme activation Comment by Phil July 10
  • Hi, I have checked the Bebas Neue font, and it does not seem to support the Cyrillic alphabet. https://forum.muffingroup.com/betheme/uploads/804/GQ6ASWD6B5QD.png Century Gothic seems to support it, but I do not see it anywhere on your website. Best…
    in Fonts not working properly after change (Cyrillic) Comment by Phil July 10
  • We do not have plans to implement such a feature. If you would like to see it in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Anyway, you c…
    in FEATURE REQUEST: Build in FAQ Post type Comment by Phil July 9
  • I explicitly requested in our very first message that it is crucial that you contact your hosting provider first before sharing your credentials with us, so if you would be so kind as to do that, it would be great. Anyway, WP dashboard access still …
    in Error on theme activation Comment by Phil July 9
  • Sorry, but we haven't received any message from you yet. Please check your email inbox for our response. Also check the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the re…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 9
  • We have received your private message. As you sent it, I understand that you contacted your hosting provider regarding the php-xml extension, right? Anyway, the WP dashboard does not work: https://forum.muffingroup.com/betheme/uploads/858/9QQKERTPVH…
    in Error on theme activation Comment by Phil July 9
  • Hi, Could you explain in more detail what you refer to, please? How should it work and look? Best regards
    in FEATURE REQUEST: Build in FAQ Post type Comment by Phil July 9
  • Hi, If you want to contact us privately. please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in How to contact Betheme Owners about iHeart Events & Tickets WordPress plugin Comment by Phil July 9
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that out. Thanks
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil July 9
  • I mean the following button from your screenshot: https://forum.muffingroup.com/betheme/uploads/866/ODRU9PYMWO6K.png Best regards
    in New theme won't install Comment by Phil July 9
  • Hi, Please go to Betheme -> Theme options -> Shop -> Single product, and ensure that the Gallery option is set to Default: https://forum.muffingroup.com/betheme/uploads/503/7DGLUEGFUD8P.png Best regards
    in Product images Comment by Phil July 9
  • Hi, Thanks for sharing and your detailed description. I have passed it on to the dev team, and we will correct that. Best regards
    in WordPress 6.7+ notice: Betheme Visual Builder Yoast integration triggers wordpress-seo translations Comment by Phil July 9
  • With Slider Revolution 7, the plugin author has decided to release a version that is not compatible with sliders created in version 6 and limits the number of sliders available under the lifetime license to three. All our demos that use Slider Revol…
    in 5 Slider Revolution Vulnerabilities Comment by Phil July 8
  • In our documentation, you can read: Using a child theme usually means that you want to modify the core theme files. Any mistake in the code may render the page unusable. Please be careful when performing such actions because our support policy does …
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 8
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