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Phil

Phil

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Phil
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  • Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and change the height value to zero: https://forum.muffingroup.com/betheme/uploads/462/9DFDDUQWVEGM.png Best regards
    in Transparent Menu Comment by Phil August 18
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeTheme Comment by Phil August 18
  • I am happy to see that you handled it. Best regards
    in Insert an area with text, similar to a pop-up Comment by Phil August 18
  • Hi, Your menu has the Hide Under feature enabled. When the browser window is zoomed in, the viewport changes, so Hide Under is triggered. See the following video tutorial about that: https://support.muffingroup.com/video-tutorials/show-hide-under-br…
    in Disappearance of the menu Comment by Phil August 18
  • Hi, One of your plugins is the culprit. I disabled all plugins except the ones we support, and the templates work properly: https://forum.muffingroup.com/betheme/uploads/959/ETX4363AIARZ.png https://forum.muffingroup.com/betheme/uploads/436/9GDSWEIM…
    in BeBuilder not responding – unable to edit elements Comment by Phil August 18
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Insert an area with text, similar to a pop-up Comment by Phil August 17
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
    in Images are cropped in the Slides module Comment by Phil August 17
  • Hi, Space between is a flexbox attribute that is not adjustable. It depends on the available space and moves all blocks inside to have exact spaces. You can read more about that here: https://css-tricks.com/snippets/css/a-guide-to-flexbox/#justify-c…
    in Large vertical gaps between sections in mobile side menu Comment by Phil August 17
  • Hi, I disabled almost all of your plugins except Elementor, and I was able to install Slider Revolution and import the slider. Please check it out now. Best regards
    in Pre-Built Website Marketing2 Comment by Phil August 17
  • Hi, Your server does not meet the theme requirements: https://forum.muffingroup.com/betheme/uploads/151/FRDOB5R5MLAM.png Please contact your hosting provider and ask them to increase these values to the required ones. Thanks
    in 404 on Options Submission Comment by Phil August 17
  • Hi, All of the themes on the Envato Market are under the same license; details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in i use my Purchase Code for activation but no way !! Comment by Phil August 17
  • Hi, There are HTML errors on your website: https://forum.muffingroup.com/betheme/uploads/569/WJ92Z26RWAWQ.png This means that some HTML tags you used on your website are unclosed or misplaced. Please ensure that all tags on your website are correct.…
    in Text appears bold on the front end Comment by Phil August 17
  • Hi, Please edit your popup template, and in the popup settings, ensure that the Display trigger is set to On Click. Below that, you can find the popup ID: https://forum.muffingroup.com/betheme/uploads/896/685L1LESE11R.png Best regards
    in Insert an area with text, similar to a pop-up Comment by Phil August 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Transparent Menu Comment by Phil August 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Page load delays traced to uncached/unbatched queries in theme code Comment by Phil July 31
  • There was a bug in version 28.5.5, which we corrected the next day in update 28.5.6, so probably the newest update corrected that for you. Best regards
    in page view Comment by Phil July 31
  • Hi, You must use the sidebar menu template. See the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in Mobile Menu Design Comment by Phil July 31
  • While logged into your WordPress, please head to the following address: /wp-admin/admin.php?page=betheme&forcecheck&be-debug Then please attach what is shown there. Also, I can see that you have an error in the system status: https://forum.m…
    in Theme random deregistration Comment by Phil July 31
  • Hi, Betheme does not have such functionality, but there is an option to do that. You would have to set it to stop indexing particular pages in Google Search Console, or use a plugin like YOAST that has such a feature. Best regards
    in Portfolio items & SEO Comment by Phil July 31
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Critical error. Comment by Phil July 30
  • Do you update to version 28.5.6? The error you attached occurred with yesterday's update, 28.5.5, but today we released a newer update correcting that: 28.5.6. Best regards
    in Critical error. Comment by Phil July 30
  • Please update to the newest version, and the problem will be gone. Best regards
    in Critical error. Comment by Phil July 30
  • Hello, Please check the following article and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them help, please contact your hosting provider and ask them to allow all the rul…
    in Error message on Widgets Comment by Phil July 30
  • 1) Can you tell me which strings you refer to, please? 2) After translating the template, you should edit the translated version and click the update button so that all styles are assigned properly. https://forum.muffingroup.com/betheme/uploads/771/…
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil July 30
  • 1) Applying recommended settings should not break anything. Can you attach a screenshot showing what is happening, please? 2) It disables animations set in the Advanced tab: https://forum.muffingroup.com/betheme/uploads/304/GXY916A8RFLG.png Best reg…
    in Mobile PageSpeed Optimization – High Duration for 1st Party HTML Comment by Phil July 30
  • Hi, Can you attach a screenshot of this error, please? Are you re-registering the license through Betheme -> Dashboard? Best regards
    in Theme random deregistration Comment by Phil July 30
  • I tried with BrowserStack and changing the location to Brazil, but I still could not access. Do you have an option to temporarily disable it while we check that? Thanks
    in Category images with ACF Comment by Phil July 30
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in page view Comment by Phil July 30
  • Hi, We have released an update that should correct that. Please update to the newest version and check if the problem persists. Thanks
    in Pre-built Website Comment by Phil July 30
  • Hi, Can you attach a screenshot showing your issue, please? Thanks
    in Critical error. Comment by Phil July 30
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