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Phil

Phil

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Phil
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  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in Cannot update theme Comment by Phil 3:04PM
  • There is no option to put a template in a page. Templates are used to define the style of a particular type of post (e.g., products), and they cannot be used in regular pages. If you want to display information from a product on a page, you can use …
    in product image Comment by Phil 3:02PM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Global sections Translation with WPML Comment by Phil 3:02PM
  • You might be right, but it is a really old option that we have not touched since 2016, and that is mostly the main reason why it still exists, and it is placed right there. Best regards
    in Strange thin line underneath subheader image Comment by Phil 1:05PM
  • Hi, After your "Edit" I assume that you found it, right?: https://forum.muffingroup.com/betheme/uploads/473/DR4T6671H392.png Best regards
    in Product atributes element Comment by Phil 1:05PM
  • Hi, Can you explain that in more detail, please? It would also help if you attached some examples showing what you want to achieve. Best regards
    in Displaying a list of files links in an Accordion or Tabs. Comment by Phil 1:04PM
  • Hi, Please go to Betheme -> Theme options -> Global -> Advanced, and uncheck the Shadows option: https://forum.muffingroup.com/betheme/uploads/168/KMXYAH28525Q.png Best regards
    in Strange thin line underneath subheader image Comment by Phil 11:00AM
  • We have corrected it on your website. Please check it out. Best regards
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil 11:00AM
  • You can shorten the content of the page. Large amount of elements and customizations cause the page to load longer. Unfortunately, there is nothing else I can suggest. We currently maintain BeBuilder Blocks Classic as a Legacy Module primarily to en…
    in Cannot edit pages Comment by Phil 11:00AM
  • It seems that I was able to replicate that once. After I passed it on to the dev team, they were not able to see that, and neither was I when I tried again. I kept trying to see any pattern when it happens and when it does not, but with no luck. Do …
    in BeBuilder Bugs: CSS Code Editor, Classes and Scope Comment by Phil 11:00AM
  • Hi, You cannot add Woo elements to a regular page. But in a single product template, just drag and drop them: https://forum.muffingroup.com/betheme/uploads/774/8WMNYXV8QQ6O.png Best regards
    in product image Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in 404 errors on iphone and huawei devices Comment by Phil 11:00AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Also, update PHP to the version whe…
    in Update Betheme to 28.3.1. but bebuilder not working Comment by Phil 11:00AM
  • Hi, There is no option to change it there. That is why we recommend using our Footer Builder, which is much more customizable than widgets footer. See the following video tutorial: https://support.muffingroup.com/video-tutorials/footer-builder/ Bes…
    in Widget Title in h3 Comment by Phil March 21
  • That is the reason. Query Loops used in templates are located to the type of the query loop. So if you edit the shop archive, then it will be locked to the products list. If you enable an image in the Shop Categories element, I can check whether it …
    in Menu levels Comment by Phil March 21
  • Where are you editing this? Is it in the single product template? Best regards
    in Menu levels Comment by Phil March 20
  • Hi, 1) There should be Filters element in the sidebar teamplate available. But there is a bug in the lastest version that hides it. It will be fixed in the upcoming update. 2) Please always attach a link to your website so we can check it out. If th…
    in Is there a way to add Ajax filters (Filters element) to product page? Comment by Phil March 20
  • Hi, Is there any error message? Did you try disabling your plugins? Best regards
    in Update Betheme to 28.3.1. but bebuilder not working Comment by Phil March 20
  • Hi, Please download the newest Betheme package from the ThemeForest, and try to install it by uploading this package. Thanks
    in Unknown error Comment by Phil March 20
  • 2) You mean the image on the left, and the title on the right? You can replicate that with the Query Loop. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf 3) The area on the left is still a part of the Mega Me…
    in Menu levels Comment by Phil March 20
  • I have used the following tool to check your website: https://www.seoptimer.com/myecocloset.com, and it correctly counts all H2 headings used on your website. https://forum.muffingroup.com/betheme/uploads/103/3J0AUM2FHJXX.png https://forum.muffingro…
    in H2 headings not rendering correctly in BeBuilder Comment by Phil March 20
  • Hi, There is no such option at the moment, but I will pass it on to the dev team to add this in future updates. Best regards
    in Query Loop - Blog Archive - Pagination: Shortened List? Comment by Phil March 20
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Cant get icons to display on mobile Comment by Phil March 20
  • Hi, First of all, please update Betheme to the newest version, and check if the same thing happens. Thanks
    in BeTheme generating lots of requests and overloading server Comment by Phil March 20
  • There are options for the hover background color: https://forum.muffingroup.com/betheme/uploads/633/EGNX8VX9VI6W.png https://forum.muffingroup.com/betheme/uploads/649/YF3UAL959DKG.png For the icon as well: https://forum.muffingroup.com/betheme/uploa…
    in Can't change mobile menu design Comment by Phil March 20
  • The FTP credentials you sent didn't work. However, we managed to correct that through the WP theme file editor. Please check it out. Best regards
    in Im getting a critical error Comment by Phil March 20
  • I received your private message, but it is still incomplete. You attached only the FTP credentials, but did not include the WP dashboard credentials. Please send another message with all the required information. Thanks
    in I can't change the footer template on my website Comment by Phil March 20
  • Hi, 1) There is no option to limit that to a specific level. You can only choose to display the first level of the categories. 2) Set the image to Show in the Shop Categories element. https://forum.muffingroup.com/betheme/uploads/631/L3XO51SO21ID.pn…
    in Menu levels Comment by Phil March 20
  • Please also check if icons are selected to be visible in Top bar or Both in Betheme -> Theme options -> Responsive -> Header: https://forum.muffingroup.com/betheme/uploads/038/36JMQKUBLEWK.png Best regards
    in Cant get icons to display on mobile Comment by Phil March 19
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in popup template contact form 7 missing Comment by Phil March 19
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