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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Header Menu Issue Comment by Phil 2:07PM
  • In Betheme -> Theme options -> Performance, you set to load WooCommerce assets only on Shop pages, but you did not include home page ID there. https://forum.muffingroup.com/betheme/uploads/318/AVDX1ANA8LX0.png If you want to use this option, y…
    in Shop slider Comment by Phil 2:05PM
  • Subheader padding is too large on mobile. Go to Betheme -> Theme options -> Responsive -> Header and adjust the subheader padding. https://forum.muffingroup.com/betheme/uploads/099/M2KNVQOJUK6G.png Best regards
    in Breadcrumbs and title bar mobile Comment by Phil 12:18PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Shop slider Comment by Phil 12:18PM
  • Hi, It is supposed to be a blog page. Please go to Settings -> Reading and set it as the Posts page: https://forum.muffingroup.com/betheme/uploads/938/6NZTSOJNBZ88.png Best regards
    in Installation the betutor template Comment by Phil 12:18PM
  • I received your private message, but I forgot to ask you to update WordPress and Betheme to the latest version first. Please do that so we can proceed with the troubleshooting process. Thanks
    in BeBuilder stuck on “Loading builder” after update – old Muffin Builder content cannot be edited Comment by Phil 10:01AM
  • I do not know what plugin you used for languages, but from the HTML construction, I can see that it is not WPML, which we support. Best regards
    in I have some flags in my menu I can't get rid of Comment by Phil 10:01AM
  • Hi, I have passed it on to the dev team, and we will take a look at it. We hope to fix it in the next update. Best regards
    in Unable to make section edits it BeBuilder Comment by Phil 10:01AM
  • You should copy it to the child theme, as otherwise it will be overwritten by the theme update. Best regards
    in Search Result order Comment by Phil 10:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Menu Issue Comment by Phil 10:01AM
  • Hi, We released another update to correct that. Please ensure that your Betheme is up-to-date. Thanks
    in Error Comment by Phil 10:01AM
  • Hello, Please turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Thanks
    in Shop slider Comment by Phil 10:01AM
  • Hello, Please check the following link. There, you will find instructions on how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make you…
    in Theme optimisation Comment by Phil 10:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Breadcrumbs and title bar mobile Comment by Phil 10:01AM
  • I was checking that with Firefox. Please check if the same thing happens in incognito mode in Firefox. Thanks
    in somethhing wrong with the builder Comment by Phil September 4
  • I received your private message, and you have not attached FTP credentials. Anyway, I checked your website, and it look like this for me: https://forum.muffingroup.com/betheme/uploads/171/7VDZDZIBCR9G.png https://forum.muffingroup.com/betheme/upload…
    in somethhing wrong with the builder Comment by Phil September 4
  • Your menu burger element do not have menu selected in the settings: https://forum.muffingroup.com/betheme/uploads/471/0QKOXQCV37MO.png Please edit this element and set an appropriate menu there. Best regards
    in My menu doesn't work on tablet view Comment by Phil September 4
  • It looks like these flags are added to the menu that contains Unternehmen and Referenzen menu items. Did you try checking this menu through Appearance -> Menus? Also, these flags seem to be added by a plugin that we do not support. Have you tried…
    in I have some flags in my menu I can't get rid of Comment by Phil September 4
  • Without access, our help is limited in this matter, and we do not have the option to set a VPN, unfortunately. However, you can override this functionality in your child theme. The file that is responsible for that is theme-functions.php in betheme/…
    in Search Result order Comment by Phil September 4
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in BeBuilder stuck on “Loading builder” after update – old Muffin Builder content cannot be edited Comment by Phil September 4
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. If this will not help, please send us the WordPress dashboard and FTP ac…
    in somethhing wrong with the builder Comment by Phil September 4
  • Sorry, but the login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/104/OWJ6J1RLFUWA.png Have you checked them before sending? Best regards
    in My menu doesn't work on tablet view Comment by Phil September 3
  • Category description does not handle shortcodes. It should be placed either in top or bottom content. https://forum.muffingroup.com/betheme/uploads/367/GUD48HB5HC48.png https://forum.muffingroup.com/betheme/uploads/933/PUT9M89ZMFYY.png Also, it is s…
    in Licensing Comment by Phil September 3
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Thanks
    in I have some flags in my menu I can't get rid of Comment by Phil September 3
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check it out. Notice! Please attach a link to this forum discu…
    in Search Result order Comment by Phil September 3
  • Hi, Sorry, but I do not understand what your goal is. Can you explain that in more detail, please? It would also help if you could attach some examples. Thanks
    in sticky shop now footer bar in product page Comment by Phil September 3
  • I did not get that you referred to that. Now it is clear. Anyway, the shortcode should work there. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/m…
    in Licensing Comment by Phil September 3
  • What you add in the shop template will display in the categories. If you do not want to show the toggle on the main shop page, you can use conditional logic. https://forum.muffingroup.com/betheme/uploads/789/62HB19HTCKJH.png Best regards
    in Licensing Comment by Phil September 2
  • In the template, add a toggle element and use the following dynamic data: {termmeta:mfn_product_cat_bottom_content} {termmeta:mfn_product_cat_top_content} {content}. https://forum.muffingroup.com/betheme/uploads/935/HWU3RYLSO07J.png Best regards
    in Licensing Comment by Phil September 2
  • Hi, The option you are looking for is the Pinch to zoom option, located in Betheme -> Theme options -> Responsive -> General: https://forum.muffingroup.com/betheme/uploads/909/V9BOZ2ALFQY1.png Best regards
    in Viewport meta tag and accessibility issue Comment by Phil September 2
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