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Phil

Phil

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Phil
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  • The outdated YOAST plugin was the culprit. I have updated it for you, and now BeBuilder loads correctly. https://forum.muffingroup.com/betheme/uploads/233/NTCI5TSXOPX3.png I recommend doing all pending updates to prevent any similar issues and prote…
    in BeBuilder stuck on “Loading builder” after update – old Muffin Builder content cannot be edited Comment by Phil 10:00AM
  • https://forum.muffingroup.com/betheme/discussion/comment/279480#Comment_279480 Delaying files is possible with more advanced performance plugins such as WP Rocket. If you use this plugin, you can get a file with the recommended settings from the fol…
    in Shop slider Comment by Phil 10:00AM
  • There is no such feature in Betheme. To achieve that, you would have to use an external plugin or contact your web developer to prepare such custom functionality for you. Regarding plugins, we cannot recommend any plugins other than the ones we supp…
    in sticky shop now footer bar in product page Comment by Phil 10:00AM
  • It displays correctly for me: https://forum.muffingroup.com/betheme/uploads/297/20BY2IVALDLG.png Have you handled it in the meantime? Best regards
    in Breadcrumbs and title bar mobile Comment by Phil 10:00AM
  • Hi, I am glad that you found the solution. If you have any other questions or problems, feel free to ask. Best regards
    in Urgent: Price Display Errors After Updating BeTheme to Version 28.5.9.1 Comment by Phil 10:00AM
  • You are using an old Header Builder plugin, which is no longer supported by us. As a workaround, you can try the following CSS code: .menu .menu-item .sub-menu > .menu-item > .menu-toggle{  display: none; } Put it in Betheme -> Theme option…
    in Header Menu Issue Comment by Phil 10:00AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Header Menu Issue Comment by Phil September 7
  • In Betheme -> Theme options -> Performance, you set to load WooCommerce assets only on Shop pages, but you did not include home page ID there. https://forum.muffingroup.com/betheme/uploads/318/AVDX1ANA8LX0.png If you want to use this option, y…
    in Shop slider Comment by Phil September 7
  • Subheader padding is too large on mobile. Go to Betheme -> Theme options -> Responsive -> Header and adjust the subheader padding. https://forum.muffingroup.com/betheme/uploads/099/M2KNVQOJUK6G.png Best regards
    in Breadcrumbs and title bar mobile Comment by Phil September 7
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Shop slider Comment by Phil September 7
  • Hi, It is supposed to be a blog page. Please go to Settings -> Reading and set it as the Posts page: https://forum.muffingroup.com/betheme/uploads/938/6NZTSOJNBZ88.png Best regards
    in Installation the betutor template Comment by Phil September 7
  • I received your private message, but I forgot to ask you to update WordPress and Betheme to the latest version first. Please do that so we can proceed with the troubleshooting process. Thanks
    in BeBuilder stuck on “Loading builder” after update – old Muffin Builder content cannot be edited Comment by Phil September 7
  • I do not know what plugin you used for languages, but from the HTML construction, I can see that it is not WPML, which we support. Best regards
    in I have some flags in my menu I can't get rid of Comment by Phil September 7
  • Hi, I have passed it on to the dev team, and we will take a look at it. We hope to fix it in the next update. Best regards
    in Unable to make section edits it BeBuilder Comment by Phil September 7
  • You should copy it to the child theme, as otherwise it will be overwritten by the theme update. Best regards
    in Search Result order Comment by Phil September 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Menu Issue Comment by Phil September 7
  • Hi, We released another update to correct that. Please ensure that your Betheme is up-to-date. Thanks
    in Error Comment by Phil September 7
  • Hello, Please turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Thanks
    in Shop slider Comment by Phil September 7
  • Hello, Please check the following link. There, you will find instructions on how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make you…
    in Theme optimisation Comment by Phil September 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Breadcrumbs and title bar mobile Comment by Phil September 7
  • I was checking that with Firefox. Please check if the same thing happens in incognito mode in Firefox. Thanks
    in somethhing wrong with the builder Comment by Phil September 4
  • I received your private message, and you have not attached FTP credentials. Anyway, I checked your website, and it look like this for me: https://forum.muffingroup.com/betheme/uploads/171/7VDZDZIBCR9G.png https://forum.muffingroup.com/betheme/upload…
    in somethhing wrong with the builder Comment by Phil September 4
  • Your menu burger element do not have menu selected in the settings: https://forum.muffingroup.com/betheme/uploads/471/0QKOXQCV37MO.png Please edit this element and set an appropriate menu there. Best regards
    in My menu doesn't work on tablet view Comment by Phil September 4
  • It looks like these flags are added to the menu that contains Unternehmen and Referenzen menu items. Did you try checking this menu through Appearance -> Menus? Also, these flags seem to be added by a plugin that we do not support. Have you tried…
    in I have some flags in my menu I can't get rid of Comment by Phil September 4
  • Without access, our help is limited in this matter, and we do not have the option to set a VPN, unfortunately. However, you can override this functionality in your child theme. The file that is responsible for that is theme-functions.php in betheme/…
    in Search Result order Comment by Phil September 4
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in BeBuilder stuck on “Loading builder” after update – old Muffin Builder content cannot be edited Comment by Phil September 4
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. If this will not help, please send us the WordPress dashboard and FTP ac…
    in somethhing wrong with the builder Comment by Phil September 4
  • Sorry, but the login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/104/OWJ6J1RLFUWA.png Have you checked them before sending? Best regards
    in My menu doesn't work on tablet view Comment by Phil September 3
  • Category description does not handle shortcodes. It should be placed either in top or bottom content. https://forum.muffingroup.com/betheme/uploads/367/GUD48HB5HC48.png https://forum.muffingroup.com/betheme/uploads/933/PUT9M89ZMFYY.png Also, it is s…
    in Licensing Comment by Phil September 3
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Thanks
    in I have some flags in my menu I can't get rid of Comment by Phil September 3
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