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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
    in How do i change this address and button Comment by Phil 3:00PM
  • Hi, I have checked that on Samsung Galaxy S23 and the background video works correctly. What device are you using? Best regards
    in Mobile Section Background Video - Not playing (Edge/Android) Comment by Phil 3:00PM
  • From what I see, you have only products in Spanish. Please also translate your products so the English version will have something to display. Best regards
    in hell of translation Comment by Phil 3:00PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Dynamic taxonomy in query loop element Comment by Phil 3:00PM
  • I am sorry, my bad. It is in the Header & Subheader -> Extras tab: https://forum.muffingroup.com/betheme/uploads/129/QH7XX6V6219C.png Best regards
    in How do i change this address and button Comment by Phil 1:15PM
  • Hi, When you use shop tempalte, you must add a translation to it just like for the regular pages: https://forum.muffingroup.com/betheme/uploads/930/5RABTLMGB1FQ.png After translating it, edit the translated template and save it, so the template with…
    in hell of translation Comment by Phil 1:00PM
  • Your child theme is the culprit. After I switched to the parent theme, the display went back to normal: https://forum.muffingroup.com/betheme/uploads/177/3UTZ2K8HYXCE.png Please contact your web developer to find which part of the child theme is the…
    in مشكلة Shape Divider/Section Decoration بتغطي المحتوى (z-index/overflow) Comment by Phil 1:00PM
  • Hi, Go to Betheme -> Theme options -> Menu & Action Bar -> Action Bar, and you can change it there. Best regards
    in How do i change this address and button Comment by Phil 1:00PM
  • I have corrected it. Please check it out now. Thanks
    in spam error Comment by Phil 11:05AM
  • Elementor is not our plugin, and we are not its authors. Regarding this problem, please contact Elementor support instead. Thanks
    in I have purchased your theme. Recently Comment by Phil 11:05AM
  • Hi, 1) Try the following CSS code: .blog_wrapper .posts_group .post .image_wrapper a{  text-align: center; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) You can remove Author, Categories, and date in Betheme -> T…
    in Center featured image and remove Author, Date and Category Comment by Phil 11:05AM
  • Hi, Thanks for reporting. I have passed it on to the dev team, and we will take a look at this issue. Best regards
    in Permalink map Comment by Phil 11:05AM
  • Hi, You can create templates for the portfolio archive. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ To add portfolio subcategories to your menu, go to Appearance -> …
    in Categories Comment by Phil 11:05AM
  • Hi, Edit the popup template, go to Popup options, and there you will find the popup ID: https://forum.muffingroup.com/betheme/uploads/697/UUFQCOU1ORVF.png https://support.muffingroup.com/video-tutorials/popup-builder-introduction/ Best regards
    in popup ID Comment by Phil 11:05AM
  • No worries. I am here to help. Best regards
    in Different header on the Home Page Comment by Phil 11:05AM
  • Please edit your header template, open header settings, and set Body offset for header to Yes for the mobile header: https://forum.muffingroup.com/betheme/uploads/386/5WW3M5ADDY01.png Best regards
    in Header comes over page content Comment by Phil 11:05AM
  • Hi, Please uninstall this plugin, install it again, and check if the problem persists. Thanks
    in WPBakery Page Builder Comment by Phil 11:05AM
  • 1) Go to Betheme -> Theme options -> Footer, and change Back to top option to Hide: https://forum.muffingroup.com/betheme/uploads/859/QOPNII1JWDF6.png 2) What you are referring to is the action button. Please see the following article about it…
    in How to change logo? Comment by Phil 11:04AM
  • Please check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Ensure that URLs on your website are set correctly. Best regards
    in Show Category in Related Product Comment by Phil 11:04AM
  • I can see that your website has been done with Elementor. After opening your pages with this builder, the content goes back to normal. Please open your pages with Elementor and check if the problem persists. Thanks
    in I have purchased your theme. Recently Comment by Phil October 28
  • Hi, Please attach a screenshot from the Bethem dashboard showing the registration area. Thanks
    in I’m having trouble installing my licence Comment by Phil October 28
  • Does it refer to the home page or another page? Best regards
    in spam error Comment by Phil October 28
  • Please contact your hosting provider regarding this. It is likely that ModSecurity or something similar blocks that. Best regards
    in Update - 28.1.9 problem Comment by Phil October 28
  • On the same day I received your private message, but as I mentioned in my previous message (also sent on the same day), we must take a closer look at this and need WP dashboard access from you, which I have not received yet. If you did not send WP d…
    in Some parts of my texte/letters are suddenly put in different order Comment by Phil October 28
  • Oh, ok. I did not get that 😅 As always, I am happy I could help. Best regards
    in Translate Filters Comment by Phil October 28
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in I have purchased your theme. Recently Comment by Phil October 28
  • Hi, To achieve that, I highly recommend using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it you can customize your header however you want. Doing this on a regular header from theme options would re…
    in Responsive menu toggle remains invisible after adjusting mobile breakpoint to 1500 px Comment by Phil October 28
  • 1) No, there is no option to make it dynamic, and it has to be done manually. 2) To remove the newsletter popup, go to Templates -> Popup, and trash this popup: https://forum.muffingroup.com/betheme/uploads/568/94BUG89AWTB8.png Best regards
    in Sidebar Accoridon Comment by Phil October 28
  • Hi, Edit your Portfolio pages, and check these two places: https://forum.muffingroup.com/betheme/uploads/442/7NIQX5I307HI.png Thanks
    in Portfolio description Comment by Phil October 28
  • Thanks for the clarification. I have checked that, and the map loads immediately for me. See the following screen record: https://forum.muffingroup.com/betheme/uploads/496/9SOFSBPARA0N.zip Should I do any specific steps to see that problem? Does it …
    in Update of BEtheme from Theme Version 13.1 to 28.1.8 Comment by Phil October 28
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