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Phil

Phil

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Phil
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  • 1) The following option should be set to default to work as you need: https://forum.muffingroup.com/betheme/uploads/903/FU2SG5CS2DX0.png 2) Go to Appearance -> Menus, and add subcategories to the appropriate menu: https://forum.muffingroup.com/be…
    in Subcategory problem settings Comment by Phil 3:01PM
  • If you can, I highly recommend keeping all cache disabled until you finish working on the website. Best regards
    in Header Template not Displaying the same on landing page/ Promo Bar not working as it should. Comment by Phil 3:01PM
  • Hi, See the following article about that: https://support.muffingroup.com/faq/how-do-i-link-an-anchor-on-the-same-page/ Best regards
    in Scroll Section Comment by Phil 3:01PM
  • Do you have any cache on your server or Cloudflare? If so, please disable it for a while, as we must recheck it with any cache disabled. Best regards
    in Menu doesn't open Comment by Phil 3:01PM
  • Hi, 1) Did you translate the mega menu template and assign it to the appropriate language menu? 2) Did you translate the sidebar menu template and assign it to the menu burger element in the translated header templates? 3) Did you translate Contact …
    in WPML Menu and contact form Comment by Phil 3:01PM
  • Because of the weekend, I was unavailable to respond to your messages. I hope that you understand. I truly appreciate your patience and professionalism; it is always a pleasure to assist such a valued and experienced user. Best regards
    in Template installation without deleting the database. Comment by Phil 3:01PM
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code. Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page: https://sup…
    in Error Message Comment by Phil 1:02PM
  • After I entered this slider, I noticed that it is completely blank even on desktop view: https://forum.muffingroup.com/betheme/uploads/172/7ZFQ37I24VGY.png After I assigned background to it (as showed on your screenshot) it displays correclty for me…
    in Revolution Slider not visible on mobile Comment by Phil 11:03AM
  • I tried to recheck that, but the user credentials you sent previously do not have admin rights anymore. Can you change the privileges of that user, please? Thanks
    in Menu doesn't open Comment by Phil 11:03AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in CSS to get next buttons closer to the images Comment by Phil 11:03AM
  • https://forum.muffingroup.com/betheme/discussion/comment/276447#Comment_276447 What do you mean by that? Open BeBuilder, edit the image elements, and choose the image again from the media library. See the following message: https://forum.muffingroup…
    in Template installation without deleting the database. Comment by Phil 11:03AM
  • Hi, Do you remember taking any steps or performing any actions on your website before it happened? Please go to Betheme -> System status, and check if your server meets theme requirements. Thanks
    in Content configuration header and footer lost Comment by Phil 11:03AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in HTML renders but Builder styles not applied Comment by Phil 11:03AM
  • The user you sent access to does not have admin rights, so I could not check anything. Please change this user privilages. Thanks
    in edit header account icon hyperlinks Comment by Phil 11:03AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Subcategory problem settings Comment by Phil 11:03AM
  • Maybe some cached version were held. If the problem reoccurs even after purging all cache, please let us know. Best regards
    in Header Template not Displaying the same on landing page/ Promo Bar not working as it should. Comment by Phil 11:03AM
  • https://forum.muffingroup.com/betheme/discussion/comment/276441#Comment_276441 Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you w…
    in Template installation without deleting the database. Comment by Phil February 16
  • This demo has been regenerated, so when you import it again, everything should be fine. Best regards
    in BeShowcase demo data is not complete Comment by Phil February 16
  • If you use a child theme, then you can switch from child to parent in Appearance -> Themes. This part is only relevant when you use a child theme for file customization. Do you have any caching tools enabled on your server? If yes, please turn it…
    in Error Message Comment by Phil February 16
  • Please leave your suggestion as a comment in this topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Responsive background color; improve conditionals Comment by Phil February 16
  • Please switch from the child theme to the parent, purge the cache, and check it then. Best regards
    in Menu doesn't open Comment by Phil February 16
  • The skip of the database reset did not assign the proper image IDs to these files, and that is why they are so large. When you select these images again, they will display correctly: https://forum.muffingroup.com/betheme/uploads/019/XZZGBFYKRO8N.png…
    in Template installation without deleting the database. Comment by Phil February 16
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in mobile menu Comment by Phil February 16
  • Hi, 1) Are you able to record a video showing what you refer to, please? I do not want to misunderstand you. 2) I was able to replicate that and passed it on to the dev team. We will check what could be causing this, and find a possible solution. 3)…
    in BeBuilder Bugs: CSS Code Editor, Classes and Scope Comment by Phil February 16
  • https://forum.muffingroup.com/betheme/discussion/comment/276392#Comment_276392 No, there is no option for that, because as I mentioned in my earlier messages, filters must lead to the archive page to work properly. Anyway, if you want, you can creat…
    in Connecting custom Portfolio with Ajax Filter Comment by Phil February 16
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in License Transfer Request – No Access to Old Installation Comment by Phil February 16
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
    in edit header account icon hyperlinks Comment by Phil February 16
  • You are welcome. If you have any further questions or conerns, feel free to ask. Best regards
    in Width issue with slider plugin element in section wrap Comment by Phil February 16
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You c…
    in Polylang switcher off the mobile menu Comment by Phil February 16
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Revolution Slider Comment by Phil February 16
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