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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Betheme Options not showing Comment by Phil 12:00PM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
    in Need to make site completely with black background Comment by Phil 12:00PM
  • It looks like you used Elementor to build this page, but it is not active there. Please open and save them with Elementor, and check if the problem persists. Thanks
    in issue. The URL https://sosdatarecovery.com.tw/customer/ is suddenly not skewed. How can I fix this? Comment by Phil 10:00AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in CSS error Comment by Phil 10:00AM
  • Hi, No, there is no setting for that. However, I have passed it on to the dev team, and we will consider adding such a feature in future updates. Best regards
    in IDs for wraps in the Navigator? Comment by Phil 10:00AM
  • Hi, The latest Slider Revolution update is the culprit. We downgraded it in the plugins list, so please remove this plugin, install it again through Betheme -> Plugins, and the issue will be gone. Best regards
    in Cannot install prebuilt websites that include Rev Slider Comment by Phil 10:00AM
  • This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If…
    in Aggiornamento tema Comment by Phil 10:00AM
  • Hi, It is hard to tell what could cause this, but there is a possibility that some plugin could be the root cause. Best regards
    in BETHEME REGISTRATION: Website is requesting licence again? Comment by Phil 10:00AM
  • It could mean that you have a sidebar menu template assigned to that menu burger element. https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Please edit your sidebar template. https://forum.muffingroup.com/betheme/…
    in Mobile menu background color Comment by Phil 10:00AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, please attach a screenshot showing where this error message appears. …
    in Bad Request Comment by Phil 10:00AM
  • Sorry, but you wrote beyond our working time, so we could not answer you. Also note that we send answers at 12 PM, 2 PM, and 4 PM (CET). The video tutorial I sent shows how to edit the header template, and all you have to do is to edit this template…
    in Need to make site completely with black background Comment by Phil 10:00AM
  • Sorry, but as I mentioned in my previous message, malware removal and server administration are the responsibility of the website owner. We cannot provide further assistance regarding site security or file cleaning. Best regards
    in The virus warning pops up when users connect to the site. Comment by Phil 10:00AM
  • Hi, You can change these icons through Appearance -> Menus: https://forum.muffingroup.com/betheme/uploads/535/37IUQUUEP2SC.png Best regards
    in I can't change the menu icon. Comment by Phil 10:00AM
  • Hi, Most colors can be set in Betheme -> Theme options -> Colors, but many elements have individual colors set, which can be changed only in the Style tab of the element. If you want to remove the search field from the header, you must edit th…
    in Need to make site completely with black background Comment by Phil April 7
  • Thank you, now everything works, and I solved it on your website. It was caused by the Wordfence plugin, and I resolved it by following the steps described in this article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/…
    in I can't change the footer template on my website Comment by Phil April 7
  • I am happy to see that you handled it. Best regards
    in Plugin keeps showing error after theme update Comment by Phil April 7
  • I have rechecked your website, and I do not see that error message anymore. Have you handled this in the meantime? Best regards
    in Plugin keeps showing error after theme update Comment by Phil April 7
  • As I have previously explained, this specific shortcut is currently integrated into the builder's core functionality, so we aren't able to change it at this immediate time. However, we are keeping a close eye on this thread. If we see more users rep…
    in Hijacking Control Shift Paste? Comment by Phil April 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Missing Header, Footer, Hero Section and Empty Page in Hip Hop Theme (BeTheme) Comment by Phil April 7
  • 1) To have multiple popups, you will have to set the Entire site condition for them. 2) If you are building on a device with a narrower viewport, that could be the reason why you do not see sticky behavior. Please ensure that the Sticky option is en…
    in Sticky does not work and popup template not connecting to button click. Comment by Phil April 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Cannot update theme Comment by Phil April 7
  • Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in Website homepage completely out of whack! Comment by Phil April 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Remove menu Comment by Phil April 7
  • Hi, It is hard to make attributes work after import. We fought with that for a while, but we could not make it work. Anyway, we have a video tutorial about attribute swatches creation. Check it here: https://support.muffingroup.com/video-tutorials/h…
    in product variables not imported and not showing as in demo Comment by Phil April 7
  • Hello, Please be advised that this issue is not related to BeTheme. The theme does not contain or generate malware. A virus warning indicates that your WordPress installation, database, or server has been compromised by an external security breach. …
    in The virus warning pops up when users connect to the site. Comment by Phil April 7
  • Hi, The page you sent the link to does not have any content: https://forum.muffingroup.com/betheme/uploads/648/Y3KHL0W5IFEN.png Are you sure that you sent the correct page? Please also attach screenshots showing your issue. Regarding the plugin, un…
    in issue. The URL https://sosdatarecovery.com.tw/customer/ is suddenly not skewed. How can I fix this? Comment by Phil April 7
  • I received your access with FTP credentials, but WP dashboard credentials does not work anymore: https://forum.muffingroup.com/betheme/uploads/278/ZP8F9S1IOC6S.png Anyway, it seems that it is caused by the latest Slider Revolution update. We downgra…
    in XHR Issue Comment by Phil April 7
  • In near updates, we are going to release a new media carousel element, with which it will be possible. Now, to achieve that, I can suggest you to use Query Loops: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-W…
    in Slider Comment by Phil April 7
  • Hi, We provide this forum in English only. Rewrite your message in English, please. Thanks
    in Aggiornamento tema Comment by Phil April 7
  • 1) Please remove popup ID from here: https://forum.muffingroup.com/betheme/uploads/959/O8CNMGYWZNSL.png It is unnecessary there. Also, is your popup set in this page's options, or does it have an Entire site condition assigned? https://forum.muffing…
    in Sticky does not work and popup template not connecting to button click. Comment by Phil April 4
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