Phil
Phil
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- Phil
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Comments
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Please also tell what steps yo…
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Hi, Please update Betheme to the newest version, and check if the problem persists. Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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Hi, I can see that this website does not have the newest version of Betheme installed. Please update it and check if the problem persists. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact for…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Hi, 1) Did you change your logo in Betheme -> Theme options -> Global -> Logo? Did you purge the cache on your website? Did you try disabling your plugins? 2) There are three empty containers in Elementor causing this gap: https://forum.muf…
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We have corrected it on your website. You did not close a bracket in the color field in the theme options, and it caused this problem. https://forum.muffingroup.com/betheme/uploads/068/E2IL22E6QZAG.png After closing that, the header template display…
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Hi @BetterBrandsInternational, Do you have the newest version of Betheme installed? Please check if the problem persists when you change the alignment on the Desktop breakpoint: https://forum.muffingroup.com/betheme/uploads/959/9FVJ95H7LOGN.png Than…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, If you do not see templates in your WP panel, ensure that they are enabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/294/U85230P6WODZ.png If you want to hide the header from your cu…
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We have corrected it on your website. This fix will also be included in the upcoming update. Please check it out now. Best regards
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1) It is taken from the Highlighted button style from Betheme -> Theme options -> Global -> Buttons: https://forum.muffingroup.com/betheme/uploads/334/ORK1TL5G17PG.png 2) Please attach a link to a page with this contact form. So I will take…
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We will take your suggestion into account and check what can be done in this matter. Best regards
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I understand your point, but I need to clarify how the filtering logic works in this context. It's important to keep in mind that "Product Categories" and "Brands" are both separate taxonomies within WordPress/WooCommerce. Techni…
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Sure thing. Here you go: https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Thanks
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Thanks, I will wait for an update from you then. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Your brands are taxonomies, just like categories, so for the filters, they are equivalent. https://forum.muffingroup.com/betheme/uploads/984/EO9CT9M5J3GV.png If you would like it to show only brands that exist in a particular category, you should tu…
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We finally found it. You had the following option enabled: https://forum.muffingroup.com/betheme/uploads/377/PDL1M31TD5ZE.png We have changed the Scroll visibility option to Default. Best regards
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1) Thanks 3) I will pass it on to the dev team as well. Best regards
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Hi, 1) It should already work like that. Can you attach a link to your website so we can take a closer look at this? 2) I will pass it on to the dev team, and we will consider adding that. 3) Can you explain that in more detail, please? Thanks
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If this is a correct header, and you want this one to be in use for your entire website, remove conditions from your second template, and check it then. Thanks
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I logged in to your website to check that. You have two headers with the same conditions: https://forum.muffingroup.com/betheme/uploads/691/UN0ETKEJ96SV.png Are you sure that you edited the correct header, or if you set it up for both headers? Best…
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I received your private message, but the link you sent does not work: https://forum.muffingroup.com/betheme/uploads/532/2PTE103D33CL.png Are you sure that you sent the correct link? Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Please ensure that it is set up as I described in my previous message. Thanks
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I am happy to see that you handled it. Best regards