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Phil

Phil

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Phil
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  • Hi, There is a bug with the single-page import feature. I have passed it on to the dev team, and we will correct it in the upcoming update, which we will release next week. Best regards
    in Single page import is not working on my BeTheme. Comment by Phil July 10
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Suspected JS Conflict Comment by Phil July 10
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Suspected JS Conflict Comment by Phil July 10
  • I received your private message, but neither WP nor FTP credentials work: https://forum.muffingroup.com/betheme/uploads/492/1DPMS9W0BQL8.png https://forum.muffingroup.com/betheme/uploads/690/Y4Q35OCID6K5.png Did you check if they work before sending…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 10
  • Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest. If you see (on our license manager) that your license key is register…
    in New theme won't install Comment by Phil July 10
  • Hi, If the deregistration button is not working, it could mean that the person who installed Betheme on your website used an illegal, nulled version of our theme. Please download a fresh copy of the Betheme package from ThemeForest and replace the c…
    in Register/Deregister Comment by Phil July 10
  • We keep receiving the "Not acceptable". Do you not have any regional restrictions on accessing the set for your website? We are located in Poland, so if there is any restriction, you could add it to the whitelist. Thanks
    in Error on theme activation Comment by Phil July 10
  • Hi, I have checked the Bebas Neue font, and it does not seem to support the Cyrillic alphabet. https://forum.muffingroup.com/betheme/uploads/804/GQ6ASWD6B5QD.png Century Gothic seems to support it, but I do not see it anywhere on your website. Best…
    in Fonts not working properly after change (Cyrillic) Comment by Phil July 10
  • We do not have plans to implement such a feature. If you would like to see it in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Anyway, you c…
    in FEATURE REQUEST: Build in FAQ Post type Comment by Phil July 9
  • I explicitly requested in our very first message that it is crucial that you contact your hosting provider first before sharing your credentials with us, so if you would be so kind as to do that, it would be great. Anyway, WP dashboard access still …
    in Error on theme activation Comment by Phil July 9
  • Sorry, but we haven't received any message from you yet. Please check your email inbox for our response. Also check the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the re…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 9
  • We have received your private message. As you sent it, I understand that you contacted your hosting provider regarding the php-xml extension, right? Anyway, the WP dashboard does not work: https://forum.muffingroup.com/betheme/uploads/858/9QQKERTPVH…
    in Error on theme activation Comment by Phil July 9
  • Hi, Could you explain in more detail what you refer to, please? How should it work and look? Best regards
    in FEATURE REQUEST: Build in FAQ Post type Comment by Phil July 9
  • Hi, If you want to contact us privately. please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in How to contact Betheme Owners about iHeart Events & Tickets WordPress plugin Comment by Phil July 9
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that out. Thanks
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil July 9
  • I mean the following button from your screenshot: https://forum.muffingroup.com/betheme/uploads/866/ODRU9PYMWO6K.png Best regards
    in New theme won't install Comment by Phil July 9
  • Hi, Please go to Betheme -> Theme options -> Shop -> Single product, and ensure that the Gallery option is set to Default: https://forum.muffingroup.com/betheme/uploads/503/7DGLUEGFUD8P.png Best regards
    in Product images Comment by Phil July 9
  • Hi, Thanks for sharing and your detailed description. I have passed it on to the dev team, and we will correct that. Best regards
    in WordPress 6.7+ notice: Betheme Visual Builder Yoast integration triggers wordpress-seo translations Comment by Phil July 9
  • With Slider Revolution 7, the plugin author has decided to release a version that is not compatible with sliders created in version 6 and limits the number of sliders available under the lifetime license to three. All our demos that use Slider Revol…
    in 5 Slider Revolution Vulnerabilities Comment by Phil July 8
  • In our documentation, you can read: Using a child theme usually means that you want to modify the core theme files. Any mistake in the code may render the page unusable. Please be careful when performing such actions because our support policy does …
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 8
  • Hey, Please contact your hosting provider, and ask if your server has php-xml extension enabled. If not, please activate it. If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side…
    in Error on theme activation Comment by Phil July 8
  • The premalink structure was the culprit: https://forum.muffingroup.com/betheme/uploads/036/I3CM28NKHAZX.png I have changed it to Postname, and now Export/Import works properly. https://forum.muffingroup.com/betheme/uploads/235/WUT6W6CW8AJH.png https…
    in Copying Default Store 2 templates Comment by Phil July 8
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 8
  • Hello, Thank you for bringing this to our attention. We take security concerns very seriously. To clarify how this affects your website and what the current status is regarding the reported Slider Revolution vulnerabilities, please note the followin…
    in 5 Slider Revolution Vulnerabilities Comment by Phil July 8
  • Hi, Did you try clicking the "Replace installed with uploaded" button? If not, please do that. If yes, and it does not work, please tell me what happens after that. Best regards
    in New theme won't install Comment by Phil July 8
  • Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent and recheck it. Thanks
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 8
  • Your server does not have the gzdecode() function enabled, and it is causing your problem with the demo import: https://forum.muffingroup.com/betheme/uploads/822/J5WL3NCTEJSV.png You have to contact your hosting provider and ask them to enable this …
    in Can't download anything from pre build websites Comment by Phil July 7
  • You have under construction enabled. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be…
    in Can't download anything from pre build websites Comment by Phil July 7
  • Hi, The idea of exporting content from a test site is good, and I think that will be the easiest method. Please send us the WordPress dashboard and FTP access to that test site privately through the contact form, which is on the right side at https:…
    in Copying Default Store 2 templates Comment by Phil July 7
  • Unfortunately, it does not completely rely on us. If you do not have any other pending updates, you can try installing any plugin (you can later remove it) through Betheme -> Plugins, and check if the theme update appears then. Best regards
    in Update to Version 28.5.2 from Version 28.2.1 not possible Comment by Phil July 7
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