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• I mean that I suggest creating a copy of your website on a staging domain and installing a pre-built website there to see how it behaves when you install a new demo on an existing website. Best regards

  in replace an older BeTheme layout with a new design Comment by Phil 2:01PM
• Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.  Thanks

  in Where download theme files and licence? Comment by Phil 12:16PM
• If you bought your license here: https://muffingroup.com/betheme/pricing/ you had to create an account. Do you not have any emails from us at the email address you provided? Best regards

  in Where download theme files and licence? Comment by Phil 12:01PM
• Hi, If you skip the database reset during the pre-built website import, you will not lose your content. I suggest checking how it behaves first on the staging domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ Best r…

  in replace an older BeTheme layout with a new design Comment by Phil 10:00AM
• Unfortunately, the page source will be useful. Please contact us when your website is available so we can take a closer look at this. Best regards

  in Long menu item get cut off in menu burger on mobile Comment by Phil 10:00AM
• Hello, Please see the following link: https://support.muffingroup.com/documentation/installation-updates/#besubscription Also, if you purchased your license from here: https://muffingroup.com/betheme/pricing/, you should write to us here: https://he…

  in Where download theme files and licence? Comment by Phil 10:00AM
• Hi, It will be fixed in the next update. Best regards

  in Undefined array key “form_submit_label” with AJAX-on-change filters Comment by Phil October 22
• Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…

  in Long menu item get cut off in menu burger on mobile Comment by Phil October 22
• Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. If this does not help, please send us the WordPress dashboard and FTP ac…

  in BeBuilder Edit Stopped Working Comment by Phil October 22
• Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…

  in Error 403 when adding a pre-built section Comment by Phil October 22
• Hi, You can open translated versions of that page with BeBuilder, and manually change the video you inserted. Best regards

  in Bebuilder video widget not compatible with WPML media translation? Comment by Phil October 22
• Hi @partekitsolutions, It is an old topic. Instead of writing here, please create a new one and describe your issue. Remember to attach a link to your website and screenshots showing what is wrong. Best regards

  in Portfolio Query loop don´t accept dynamic data {featured_image} for backgroun image Comment by Phil October 22
• Hi, There is no limit to that. You can update to the latest official version if you want. Best regards

  in php version Comment by Phil October 22
• Hey, This could mean that your license key is being used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool…

  in Error 403 when adding a pre-built section Comment by Phil October 21
• We have fixed that. Please check it out. Best regards

  in Posts stuck on loading but not loading more posts. Comment by Phil October 20
• So please click the Deregister button and enter your new license. Best regards

  in Deregister Betheme Comment by Phil October 19
• Registration is also done through Betheme -> Dashboard. https://forum.muffingroup.com/betheme/uploads/951/IDZCHZDYLE2A.png Best regards

  in Deregister Betheme Comment by Phil October 16
• Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this f…

  in Issue with Revolution Slider after BeTheme update Comment by Phil October 16
• Hi, You can deregister your license key through Betheme -> Dashboard. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without …

  in Deregister Betheme Comment by Phil October 16
• Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please a…

  in Bundled Slider Revolution update package unavailable on registered staging site Comment by Phil October 15
• You are right. We have corrected it as well. Could you validate it? Thanks

  in Posts stuck on loading but not loading more posts. Comment by Phil October 15
• Do you not have even Elementor installed? Please also check the WP Editor for any empty containers. Best regards

  in Unwanted white space above the header in BeTheme Comment by Phil October 15
• YouTube Shorts will not work in lightbox at the moment. However, if you send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, we will check …

  in how to show you tube viode in our website in model popup while click on the image. Comment by Phil October 14
• Hi, When you add an image element to your page, in the Popup image field you can insert a link to your video: https://forum.muffingroup.com/betheme/uploads/931/E012P1PKIQY3.png Then, when someone clicks on that image, a lightbox with the video will …

  in how to show you tube viode in our website in model popup while click on the image. Comment by Phil October 14
• Hi, It was added by Elementor: https://forum.muffingroup.com/betheme/uploads/075/5R683C0Z3Y5V.png Edit this page with this builder and remove all content added by it. Best regards

  in Unwanted white space above the header in BeTheme Comment by Phil October 14
• We have corrected it on your website. Please check it out. Best regards

  in Posts stuck on loading but not loading more posts. Comment by Phil October 14
• Hey, This message could mean that your license key is being used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-t…

  in Bundled Slider Revolution update package unavailable on registered staging site Comment by Phil October 13
• Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks

  in 413 Error when updating Comment by Phil October 13
• Hi, Are you deregistering in Betheme -> Dashboard? Best regards

  in Can't deregister without deleting theme files Comment by Phil October 13
• Hi, At the moment, it is not possible. I have passed it on to the dev team. Best regards

  in Media Carousel Comment by Phil October 13
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