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Phil

Phil

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Phil
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  • I have removed the references to these files from your main header. Anyway, I can see that you use Polylang on your website, but we do not support this plugin. Our policy states that we do not support third-party plugins or custom code, so, unfortun…
    in Problem vith languages Comment by Phil 3:07PM
  • Sorry, but we have never used this plugin before and we do not support it. Everything is corrent from our end, so please contact the plugin author about this. Thanks
    in Sitemap not registering images Comment by Phil 3:07PM
  • Hi, If you want to have a high control on the menu layout, you can use the sidebar menu template. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in left side menu Comment by Phil 3:07PM
  • The Thank you page template was the culprit. I unassigned this template from the Thank you page, purged the cache, and now it displays correctly. Please check it out now. Best regards
    in 404 error when i "pay" order. Comment by Phil 3:07PM
  • It still displays for me as I mentioned here: https://forum.muffingroup.com/betheme/discussion/comment/276683#Comment_276683 Until it is corrected, we are not able to check what is wrong with the contact form. Also, I noticed that your server does n…
    in Problems with the latest version BeTheme 28.3 Comment by Phil 3:07PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in BeBuilder not available for custom post types Comment by Phil 1:03PM
  • Try this CSS code: .woocommerce-checkout .wc-block-components-title{  font-size: 20px;  color: #383751;  font-family: "Avenir Next LT - Regular", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantare…
    in Add a coupon Button and Field Comment by Phil 1:03PM
  • Yes, please resend them, but ensure that you attached all the required information I mentioned before. Thanks
    in 404 error when i "pay" order. Comment by Phil 1:03PM
  • It is a Subheader. Its colors are taken from Betheme -> Theme options -> Colors -> Header: https://forum.muffingroup.com/betheme/uploads/253/DV87ENCZXE33.png Font size can be adjusted in Betheme -> Theme options -> Fonts -> Size &a…
    in Product page Comment by Phil 1:03PM
  • Hi, 1) Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/custom-subheader-with-dynamic-data/ 2) Edit this page, and change the template to Blank Page: https://forum.muffingroup.com/betheme/uploads/545/J13TVWGBA…
    in Subheader change/ Footer Comment by Phil 1:03PM
  • Please note that the support focuses exclusively on the theme's core features and built-in functionality. Our scope of service does not include debugging, writing, or maintaining custom code or third-party integrations. The correction we provided wa…
    in ACF Relationship query loop in CPT Layout Comment by Phil 11:00AM
  • On regular pages, featured images do not show unless you set the header height in the theme options. Best regards
    in Hide Featured Images Comment by Phil 11:00AM
  • Try this CSS code: @media only screen and (max-width: 430px){  .woocommerce .shop_table .coupon button{   width: auto!important;   flex-grow: 1;  } } Best regards
    in Product page Comment by Phil 11:00AM
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Border around images in the shop catalogue page. Comment by Phil 11:00AM
  • Hi, Your website has an under construction message, so I could not check that. Anyway, did you use responsive settings to adjust that? https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in Phone aligment issue Comment by Phil 11:00AM
  • 1) Go to Betheme -> Theme options -> Shop -> General, and change the Slider to All: https://forum.muffingroup.com/betheme/uploads/375/E9HGKLECX7RL.png 2) Go to Appearance -> Widgets, edit the shop sidebar, and add a spacer element at the…
    in Revolution Slide for WooCommerce Shop Comment by Phil 11:00AM
  • I still see an old checkout: https://forum.muffingroup.com/betheme/uploads/495/DO9HCPI8MUS5.png Did you change it? Best regards
    in Add a coupon Button and Field Comment by Phil 11:00AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in 400 and 404 Errors when updating pages Comment by Phil 11:00AM
  • Hi, How did you create your CPT? Did you use an external plugin, or did you use custom PHP to add it? Best regards
    in BeBuilder not available for custom post types Comment by Phil 11:00AM
  • I do not know what you refer to. As I checked your website, I see no errors regarding images on the homepage. https://forum.muffingroup.com/betheme/uploads/384/WVMOR8B199CL.png https://forum.muffingroup.com/betheme/uploads/448/LQN2M3R4F0PT.png Anywa…
    in Sitemap not registering images Comment by Phil 11:00AM
  • Sorry, but we didn't get any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the re…
    in 404 error when i "pay" order. Comment by Phil 11:00AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Problem vith languages Comment by Phil 8:24AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Sitemap not registering images Comment by Phil February 28
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Hide Featured Images Comment by Phil February 28
  • There was a bug in the theme files, and that is why images in a product list did not display correctly. We have corrected it on your website. Best regards
    in Portfolio and Shop grid Comment by Phil February 28
  • To find if there is any incompatibility in a plugin configuration, I suggest disabling your plugins one by one. Thanks to that if something changes, you will know which plugin could be the culprit. Best regardws
    in Problem vith languages Comment by Phil February 28
  • Even with a custom template, the wishlist button should appear there. Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will …
    in How to add wishlist icon on single product page? Comment by Phil February 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in BETheme v28.3 breaks site Comment by Phil February 28
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
    in Mobile Side Menu is stuck Comment by Phil February 28
  • Can you explain what you mean by "they are locked", please? Also, can you point to which header you refer to, and tell me how you want to adjust it? What size the font should be, what color, etc. Thanks
    in Add a coupon Button and Field Comment by Phil February 28
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