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Phil

Phil

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Phil
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  • We have made corrections in your theme files, and unassigned cart and checkout templates, please check it out now. This fix will be also included in the upcoming update. Best regards
    in Add a coupon Button and Field Comment by Phil 3:00PM
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, go to Betheme -> System status, and check if your server meet theme requir…
    in theme option error Comment by Phil 3:00PM
  • Now I do not see any slider in your shop page: https://forum.muffingroup.com/betheme/uploads/868/38L4FRMHKD6C.png Also, I see only one widget in your sidebar, and there is no spacer there: https://forum.muffingroup.com/betheme/uploads/332/WVKPIS6QSK…
    in Revolution Slide for WooCommerce Shop Comment by Phil 3:00PM
  • You sent us the same login credentials as before, but this FTP access contains files to another domain: https://forum.muffingroup.com/betheme/uploads/737/KK5QF324I1GM.png There are no files for the "tigulliodesigndistrict.com". Please send…
    in Theme blocks me from editing the page Comment by Phil 3:00PM
  • What you are asking for requires file customization, which is not covered by the standard support policy. As per the Item Support Policy, we do not offer free modifications or extensions of the theme's original functionality. Item policy says: Item …
    in Space problem in Homepage Comment by Phil 3:00PM
  • Hi, Your second link shows tabber, not the Tabs element. Tabber is always triggered from a section, so it always takes the entire width. If you want to split it as in your first link, use the Tabs element instead. Best regards
    in How to place Tabs next to an info column in BeBuilder? Comment by Phil 1:01PM
  • Hi, What kind of file is that? Favicons should have ICO extension. Please see the following article: https://support.muffingroup.com/how-to/how-to-set-up-favicon/ Best regards
    in theme option error Comment by Phil 1:01PM
  • You can use any dummy email address like "[email protected]". Thanks
    in Add a coupon Button and Field Comment by Phil 1:01PM
  • Yes, please. However, if this happens again, please let us know. Try to remember the steps you did before it happened, and we will try to replicate that and prevent this issue to reoccur. Best regards
    in Mobile Side Menu is stuck Comment by Phil 1:01PM
  • Sure thing, we can assist you encounter problems with Betheme during this change. Best regards
    in Problem vith languages Comment by Phil 1:01PM
  • This page also loads for me: https://forum.muffingroup.com/betheme/uploads/743/6ND13VFBCJ1C.png https://forum.muffingroup.com/betheme/uploads/480/QBDQOWCKF6U2.png Anyway, I noticed that the backend editor really loads slowly. We probably found the c…
    in Theme blocks me from editing the page Comment by Phil 1:01PM
  • Hi, There is no such file as customer-processing-order.php in Betheme. Moreover, we do not interfere with Woo emails anyhow. You should reach out to WooCommerce support regarding this, as this is their functionality. Best regards
    in How to Change Default Customer Processing Order Email Text Comment by Phil 1:01PM
  • I have passed it on to the dev team, and we will check if the button can be added to the bar at the top as well for the custom post types. If it is possible, we will implement that in the upcoming updates. Best regards
    in BeBuilder not available for custom post types Comment by Phil 1:01PM
  • Thanks for the links, but I do not know what is wrong. Can you attach a screenshot showing your issue, please? It would also help if you explained your problem in more detail. Best regards
    in Video in hero crashes Comment by Phil 1:01PM
  • Hi, Please go to Betheme -> Theme options- > Search -> Form, and switch the search to Default: https://forum.muffingroup.com/betheme/uploads/311/4RTGPPQZ2SJQ.png Best regards
    in Search Form Not Returning Results Comment by Phil 11:11AM
  • Please check it out now. I have used CSS update tool from Betheme -> Tools: https://forum.muffingroup.com/betheme/uploads/023/G2D6OXFFZK4X.png https://forum.muffingroup.com/betheme/uploads/422/CZW3ZZR8ARK2.png Best regards
    in Mobile Side Menu is stuck Comment by Phil 11:08AM
  • I am happy to see that you manged to correct that. We will take a closer look at this, and why it might happened. Best regards
    in Border around images in the shop catalogue page. Comment by Phil 11:08AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Add a coupon Button and Field Comment by Phil 11:08AM
  • You should edit Plugin | WooCommerce widgets area: https://forum.muffingroup.com/betheme/uploads/902/2NY5SL5FVU4R.png Best regards
    in Revolution Slide for WooCommerce Shop Comment by Phil 11:08AM
  • Hi, ReCAPTCHA in the theme options is for registration only. If you want to use it for blog comments, you must install an external plugin for that. Best regards
    in How to show Google Captcha for blog comments Comment by Phil 11:08AM
  • If you want to have a Thank you template, you must use a checkout template as well, and for the checkout template, the checkout page must have checkout shortcode instead of blocks. https://forum.muffingroup.com/betheme/uploads/614/P6TL6C5WG92F.png B…
    in 404 error when i "pay" order. Comment by Phil 11:08AM
  • Did you handle this in the meantime? I checked your website, and Edit with BeBuilder is available, and you even added some content to the test post: https://forum.muffingroup.com/betheme/uploads/693/P8CXI1FEW221.png Best regards
    in BeBuilder not available for custom post types Comment by Phil 11:08AM
  • I received your private message with access to a website, but local fonts loads correctly there: https://forum.muffingroup.com/betheme/uploads/967/93JS621QH9OF.png What should I check there? Best regards
    in Some websites dont cash fonts locally Comment by Phil 11:08AM
  • Hi, The link you sent is a post archive. When you use Query Loop in an archive template, it will always display content assigned to this category. So now, all posts that display there are posts assigned to the "leistungen" category. Best …
    in Wrap Loop: Category shows correctly in Builder, but wrong output on the live page Comment by Phil 11:08AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Video in hero crashes Comment by Phil 11:08AM
  • You have problems with languages, right? And for translations, you used the Polylang plugin, which we do not support, so regarding the problems with the unsupported plugin, you should reach out to the plugin support. If I misunderstand anything, ple…
    in Problem vith languages Comment by Phil 11:08AM
  • I have removed the references to these files from your main header. Anyway, I can see that you use Polylang on your website, but we do not support this plugin. Our policy states that we do not support third-party plugins or custom code, so, unfortun…
    in Problem vith languages Comment by Phil March 2
  • Sorry, but we have never used this plugin before and we do not support it. Everything is corrent from our end, so please contact the plugin author about this. Thanks
    in Sitemap not registering images Comment by Phil March 2
  • Hi, If you want to have a high control on the menu layout, you can use the sidebar menu template. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in left side menu Comment by Phil March 2
  • The Thank you page template was the culprit. I unassigned this template from the Thank you page, purged the cache, and now it displays correctly. Please check it out now. Best regards
    in 404 error when i "pay" order. Comment by Phil March 2
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