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Phil

Phil

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Phil
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  • Hey, Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Ple…
    in Licensing Issue Comment by Phil 11:00AM
  • Please edit your header template, open navigation, and click on the expand button: https://forum.muffingroup.com/betheme/uploads/770/334R0DMS7G1R.png Then check all Header Logo elements you have there: https://forum.muffingroup.com/betheme/uploads/2…
    in Problem vith languages Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu links to mega menu do not work Comment by Phil 11:00AM
  • If you want to assign the header to specific pages, you must choose it in the Page Options: https://forum.muffingroup.com/betheme/uploads/707/14M1QOJBGS9S.png Note that also in the header template conditions, you can assign header only to posts, or …
    in One blog category showing Header, another not showing Header Comment by Phil 11:00AM
  • I am happy to see that you found a solution to your problem, and thanks for sharing it here. If you have any other questions or problems, feel free to ask. Best regards
    in A bug with WP GIVE Comment by Phil 11:00AM
  • You did not attach a link to your website and FTP credentials. In the future, remember to send all required information. Anyway, I logged in, and assigned the entire site condition to your header: https://forum.muffingroup.com/betheme/uploads/966/5R…
    in One blog category showing Header, another not showing Header Comment by Phil March 9
  • Sorry, but we haven't received any private message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you haven't received any message from us, please resend your login credentials. Be sure that you se…
    in One blog category showing Header, another not showing Header Comment by Phil March 9
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Also, go to Betheme -> System Status, and check if your server meet theme requirements. Thanks
    in Pre built websites not loading pages and content after installation Comment by Phil March 9
  • I have checked that, and the single-page import works correctly for me. Did you do everything as in the following video tutorial?: https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
    in Unable to Import Demo from Browser Cut/Paste Comment by Phil March 9
  • Thank you for the clarification. Please, send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. N…
    in Issue Activating Latest Betheme Version Comment by Phil March 9
  • I can see that your license key is registered: https://forum.muffingroup.com/betheme/uploads/345/IGP3QD97O28D.png Did you handle this in the meantime? Additionaly I noticed that there is one error in the System status: https://forum.muffingroup.com/…
    in I can't register my Theme and use it Comment by Phil March 9
  • If you use BeBuilder (live version), then BeBuilder Blocks Classic does not have to be active, and it does not change anything in your workflow. Best regards
    in Theme blocks me from editing the page Comment by Phil March 9
  • Hi, Please explain your issue in more detail. I do not want to misunderstand you, so I need to know exactly what your problem is. Thanks
    in Arrow left/right issue Comment by Phil March 9
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in A bug with WP GIVE Comment by Phil March 9
  • Hi, It does not seem to be a theme issue at all. You should contact your hosting provider and your domain provider instead. Best regards
    in I wanted to update to the new Be theme 28.3. Comment by Phil March 7
  • Hi, What happens when you activate just the parent theme not the child theme? Best regards
    in Issue Activating Latest Betheme Version Comment by Phil March 7
  • I can see a couple of HTML errors in your website source: https://forum.muffingroup.com/betheme/uploads/364/IWBO3XRRDFG8.png It means that some HTML tags on that page are misplaced or unclosed. Please check all places where you used HTML tags and en…
    in BeBuilder changes not showing on live page Comment by Phil March 7
  • Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in Responsive - Color inversion on iPhone Comment by Phil March 7
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Also, please always attach a link to your website so we can check it out. If the …
    in BeBuilder changes not showing on live page Comment by Phil March 6
  • Are you sure that your header template has no conditions assigned like here?: https://forum.muffingroup.com/betheme/uploads/306/0SPECIRLKCYV.png If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which …
    in One blog category showing Header, another not showing Header Comment by Phil March 6
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Unable to fill space with Blog element Comment by Phil March 6
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in CSS for Shop Products Comment by Phil March 6
  • Hi, What display conditions do you have assigned to your header template? Best regards
    in One blog category showing Header, another not showing Header Comment by Phil March 6
  • Yes, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Sending incorrect or incomp…
    in Space problem in Homepage Comment by Phil March 6
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in 404 errors on iphone and huawei devices Comment by Phil March 6
  • Please disable 2FA for the troubleshooting period. Thanks
    in BETheme v28.3 breaks site Comment by Phil March 6
  • Sorry, but I do not understand your question. Can you explain that greater, please? Thanks
    in Theme blocks me from editing the page Comment by Phil March 6
  • I received your private message, but you did not attach your license key, so I cannot check the registration process. Please send another private message including your license key. Remember to attach a link to this forum discussion. Thanks
    in I can't register my Theme and use it Comment by Phil March 6
  • I completely understand your confusion regarding this setting. This option is designed to work exclusively with Header Templates. Since you are currently using a predefined header style from the Theme Options instead of a custom-built template, the …
    in left side menu Comment by Phil March 6
  • https://forum.muffingroup.com/betheme/discussion/comment/276869#Comment_276869 You cannot register because you do not have a domain name, but an IP address. Betheme must be registered on an existing domain name. https://forum.muffingroup.com/betheme…
    in left side menu Comment by Phil March 5
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