Phil
Phil
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- Phil
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Sorry, but again you sent an incomplete message, and the FTP access you sent does not work: https://forum.muffingroup.com/betheme/uploads/844/FXH7I11N0DJW.png We need you to send: link to your website WP dashboard credentials FTP access Thanks
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There was a bug in one of the files in the functions catalog, which we had to correct.
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I am happy I could help. Let me know if you need assistance with anything else. Best regards
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I received your private message, but you sent incomplete information. You did not attach a link to your website or FTP access. Please send another message with complete information. Thanks
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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A new update is available now. Please update your betheme, and this issue will be gone. Best regards
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A new update is available now. Please update your betheme, and this issue will be gone. Best regards
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I have logged in to your website, and you have a single post template assigned to the "Fripp Tips" category: https://forum.muffingroup.com/betheme/uploads/315/ASAP3UPL7XG0.png That is where the title and padding come from. Either change th…
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Hi, We are working on this. Soon, we will release an update correcting that. Best regards
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Hi, We are working on this. Soon, we will release an update correcting that. Best regards
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We have corrected it on your website. Please check it out now. Best regards
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Please send us again your WP and FTP access through the contact form, and we will check that. Remember to attach a link to this forum discussion. Thanks
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Mega menu shows on both posts for me: https://forum.muffingroup.com/betheme/uploads/855/AKBRJTF7IKT1.png https://forum.muffingroup.com/betheme/uploads/214/I51XX82LK0FA.png The tile appears on "Good Cigar" post, because you added it there m…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Hi, Can you attach screenshots showing which part do you refer to, please? Thanks
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Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, please attach screenshot showing where this error appears. Thanks
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Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access privat…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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If you do not want to wait for a fix to this issue, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact so we can correct SVG files …
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In your single product template, you do not have any element that would display product content. You must add either the Product Content element or the Product Tabs to your single product template. https://forum.muffingroup.com/betheme/uploads/106/I…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Did you enable Srcset? There is information that this option does not work with portfolio styles Flat & Masonry Flat: https://forum.muffingroup.com/betheme/uploads/248/QATZIK0DTJZC.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Just to clarify, it is a header template. Mega menu is a different thing. I do not know how it was configured on your website before, but what I know is that you have a strong cache active. I assume that during some changes on your website you could…
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Do you use BeBuilder Blocks Classic? The SVG files are coming from it, and it will be fixed in the upcoming update. However, if you do not use Bebuilder Blocks Classic, but a regular BeBuilder, you can disable it in the Betheme -> Theme options -…
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You used the wrong element. You used the Menu Burger element in your header template. In the video, you can see that Albert used a menu element. Please do as described in the video. Thanks
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Hey, Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Ple…