Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,762
- Last Active
- Roles
- Moderator
Comments
-
Hi, What plugin do you refer to? Best regards
-
We have corrected it on your website. Please check it out. Best regards
-
Hi, Please do as described in the following article, and check if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Thanks
-
No, there is no option to make an entire area clickable. We have checked that, and it generates too many issues. Bestregards
-
Please see the following video: https://forum.muffingroup.com/betheme/uploads/569/U6NREEJ4N158.zip Am I doing anything wrong, as I cannot replicate that now? Best regards
-
I forgot about that setting in portfolio page: https://forum.muffingroup.com/betheme/uploads/374/Y2F3A3UQFH0H.png For the layout Masonry Flat, you must select the item size for each portfolio page. Best regards
-
Probably you have edited the wrong sidebar template. I added "IT" to the sidebar menu template name to not confuse it with the English version, and selected it in the header template: https://forum.muffingroup.com/betheme/uploads/479/GI7A2…
-
For a test, I deactivated all your plugins, and the following view appeared: https://forum.muffingroup.com/betheme/uploads/158/CMFATSZSD6MT.png In the registration area, the first two parts of the license should be visible. When asterisks appear, it…
-
Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
-
Hi, 1) From the list you attached, none of these images are required for WooCommerce. 2) At the moment, there is no option for that, but we have it on your to-do list. But you can remove them manually from your server for now. 3) If you do not use a…
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
I just imported that demo, and checked it. Actually, it does not use the sidebar template, but Creative header style from Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/693/K4MZL1…
-
Hi, Please explain what you mean by "larger screen". I have checked that of the ultrawide monitor (2560x1080), and your website displays correctly: https://forum.muffingroup.com/betheme/uploads/394/DYDKIY0RJZQ7.png Thanks
-
Please send the credentials in a window between now and 4 PM (CET), or in Tuesday bewteen 9 AM and 4 PM. Remember to attach all required information. Thanks
-
I received your private message, but you did not attach all the information I mentioned in my previous message. Also, the password you sent does not work: https://forum.muffingroup.com/betheme/uploads/654/7581F3GF9RCL.png Please send another message…
-
I have updated Betheme to the newest version, and the issue is gone. Please check it out. Best regards
-
Hi, Please try the Srcset option from Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/133/JNXFSVGDEIAT.png Best regards
-
Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
-
I do not see it on the mobile version: https://forum.muffingroup.com/betheme/uploads/212/EEXFXIB99B3H.png
-
Actually, I have not done anything except open the template and save it. Except that I took no action on your website. Best regards
-
Hi, 1) An entire section that contains the description is set to be hidden on mobile: https://forum.muffingroup.com/betheme/uploads/100/3APCKDA1QI1D.png Please check if you did not set the responsive visibility setting for it. https://support.muffi…
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussi…
-
Hi, You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message. Please read these related link…
-
I am sorry, but again, I do not see that. https://forum.muffingroup.com/betheme/uploads/345/FQV6OANWZMX9.png Where can I find this? Best regards
-
Hi, BeBuilder does not have such functionality, so it is not possible with it. I cannot tell if the same is true for Elementor, as we are not the authors of this plugin and I am not familiar with is all extensions. You would have to check it on your…
-
Hi, I have passed it on to the dev team. We will take a look at this. Thanks
-
Hi, Did the plugin author provide any more details, or just say that it is a theme issue? Please go to WooCommerce -> Settings -> Products, disable AJAX option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/4…
-
Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
-
Please edit your shop template, and change the columns to the new version: https://forum.muffingroup.com/betheme/uploads/977/W3WMUHKCDZS1.png Then, in the style tab, set the gap to zero: https://forum.muffingroup.com/betheme/uploads/093/NZDVEXJ10KZE…