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Phil

Phil

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Phil
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  • I forgot about that setting in portfolio page: https://forum.muffingroup.com/betheme/uploads/374/Y2F3A3UQFH0H.png For the layout Masonry Flat, you must select the item size for each portfolio page. Best regards
    in How to make this type of gallery Comment by Phil 11:00AM
  • Probably you have edited the wrong sidebar template. I added "IT" to the sidebar menu template name to not confuse it with the English version, and selected it in the header template: https://forum.muffingroup.com/betheme/uploads/479/GI7A2…
    in Menu mobile issue using template Comment by Phil 11:00AM
  • For a test, I deactivated all your plugins, and the following view appeared: https://forum.muffingroup.com/betheme/uploads/158/CMFATSZSD6MT.png In the registration area, the first two parts of the license should be visible. When asterisks appear, it…
    in Register Issue Comment by Phil 11:00AM
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in No elements to use in mega menu Comment by Phil 11:00AM
  • Hi, 1) From the list you attached, none of these images are required for WooCommerce. 2) At the moment, there is no option for that, but we have it on your to-do list. But you can remove them manually from your server for now. 3) If you do not use a…
    in Betheme generating many image sizes and filling disk space Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Issue with BeBuilder (Flexbox): 'Image' element not stretching to 100% height in Equal Height Wrap Comment by Phil 11:00AM
  • I just imported that demo, and checked it. Actually, it does not use the sidebar template, but Creative header style from Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/693/K4MZL1…
    in Seeking assistance with customizing the off-canvas sidebar in Portfolio 3 pre-built website Comment by Phil 11:00AM
  • Hi, Please explain what you mean by "larger screen". I have checked that of the ultrawide monitor (2560x1080), and your website displays correctly: https://forum.muffingroup.com/betheme/uploads/394/DYDKIY0RJZQ7.png Thanks
    in Website Display Issue on Larger Screen Sizes Comment by Phil 11:00AM
  • Please send the credentials in a window between now and 4 PM (CET), or in Tuesday bewteen 9 AM and 4 PM. Remember to attach all required information. Thanks
    in BETheme v28.3 breaks site Comment by Phil 11:00AM
  • Hi, Please go to Betheme -> Theme options -> Global -> Logo, and increase width and height values: https://forum.muffingroup.com/betheme/uploads/666/M4OFNA9ZTL55.png Thanks
    in logo Comment by Phil 11:00AM
  • I received your private message, but you did not attach all the information I mentioned in my previous message. Also, the password you sent does not work: https://forum.muffingroup.com/betheme/uploads/654/7581F3GF9RCL.png Please send another message…
    in I can't change the footer template on my website Comment by Phil 11:00AM
  • I have updated Betheme to the newest version, and the issue is gone. Please check it out. Best regards
    in Cannot save post or upload new plugin. Comment by Phil 11:00AM
  • Hi, Please try the Srcset option from Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/133/JNXFSVGDEIAT.png Best regards
    in Portfolio Grid Masonry Blog Style Comment by Phil 11:00AM
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Can't change mobile menu design Comment by Phil March 14
  • I do not see it on the mobile version: https://forum.muffingroup.com/betheme/uploads/212/EEXFXIB99B3H.png
    in Product page Comment by Phil March 14
  • Actually, I have not done anything except open the template and save it. Except that I took no action on your website. Best regards
    in [Urgent] Header and Footer styles are broken on the frontend (Looks fine in Editor) Comment by Phil March 14
  • Hi, 1) An entire section that contains the description is set to be hidden on mobile: https://forum.muffingroup.com/betheme/uploads/100/3APCKDA1QI1D.png Please check if you did not set the responsive visibility setting for it. https://support.muffi…
    in Bebuilder doesn't work on mobile Comment by Phil March 14
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussi…
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil March 14
  • Hi, You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message. Please read these related link…
    in Your server is blocking connection to API / Theme reActivation Comment by Phil March 14
  • I am sorry, but again, I do not see that. https://forum.muffingroup.com/betheme/uploads/345/FQV6OANWZMX9.png Where can I find this? Best regards
    in Product page Comment by Phil March 13
  • Hi, BeBuilder does not have such functionality, so it is not possible with it. I cannot tell if the same is true for Elementor, as we are not the authors of this plugin and I am not familiar with is all extensions. You would have to check it on your…
    in Is It Possible to Connect BeBuilder or Elementor with Cloud Code to Automatically Generate Pages? Comment by Phil March 13
  • Hi, I have passed it on to the dev team. We will take a look at this. Thanks
    in "Blog News" element: CSS for article title not applied if heading level changed Comment by Phil March 13
  • Hi, Did the plugin author provide any more details, or just say that it is a theme issue? Please go to WooCommerce -> Settings -> Products, disable AJAX option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/4…
    in Sorry! quantity is not available. Comment by Phil March 13
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
    in Menu mobile issue using template Comment by Phil March 13
  • Please edit your shop template, and change the columns to the new version: https://forum.muffingroup.com/betheme/uploads/977/W3WMUHKCDZS1.png Then, in the style tab, set the gap to zero: https://forum.muffingroup.com/betheme/uploads/093/NZDVEXJ10KZE…
    in Product page Comment by Phil March 13
  • Hi, The sidebar menu opens with the Menu Burger element, which is available in the Header Builder. So you must create a header template with the Menu Burger, and choose the sidebar menu template within it. See the following video tutorials: https://…
    in Seeking assistance with customizing the off-canvas sidebar in Portfolio 3 pre-built website Comment by Phil March 13
  • Hi, Please download a fresh Betheme package from ThemeForest, install it on your website (replace the current one), and try to register your license then. If it will not work, please send us your license key, the WordPress dashboard, and FTP access …
    in Register Issue Comment by Phil March 13
  • 1) One of your plugins seems to interfere with the pre-built website installation process. So yes, you before any import, you should disable all of your plugins, and activate them back once the import is done. 2) Please see the following article: ht…
    in Pre built websites not loading pages and content after installation Comment by Phil March 13
  • You should contact your hosting provider and ask to adjust the server configuration to match theme requirements. Thanks
    in Custom CSS no longer working Comment by Phil March 13
  • Hi, Sorry, but I do not quite understand. What options are you looking for? Please explain your problem in more detail. Thanks
    in No elements to use in mega menu Comment by Phil March 13
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