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Phil

Phil

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Phil
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  • I have passed it on to the dev team, and we will take a closer look at this. Best regards
    in Im getting a critical error Comment by Phil 3:03PM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Loading Page Content Comment by Phil 3:03PM
  • Hi, 1) It is a custom header template made with the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ 2) If in the Theme options -> Search Form, you set "Shop Products only" then the WooCommerce product…
    in Header search bar and layout configuration Comment by Phil 3:03PM
  • 1) Did you increase the height of the logo as well? 2) The logo on the mobile seems to be centered. Can you explain your goal in more detail, please? Thanks
    in logo Comment by Phil 3:03PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Top white space on page that I cannot remove Comment by Phil 3:03PM
  • There is a possibility that I did not copy a dot from the end of the password. I could log in now. Anyway, in the private message, you did not attach WP dashboard credentials or FTP credentials. So please send a message with complete data. Thanks
    in I can't change the footer template on my website Comment by Phil 3:03PM
  • Hi, There are no specific settings recommended to use with Betheme in this plugin, but there is a tutorial from SiteGround. See the following link: https://www.siteground.com/tutorials/wordpress/speed-optimizer/ Regarding the Performance options fro…
    in SiteGround Setting for Speed Optimizer with BeTheme Comment by Phil 3:03PM
  • Hi, What plugin do you refer to? Best regards
    in Im getting a critical error Comment by Phil 1:00PM
  • We have corrected it on your website. Please check it out. Best regards
    in No elements to use in mega menu Comment by Phil 1:00PM
  • Hi, Please do as described in the following article, and check if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Thanks
    in The slider disappears on the phone after scrolling. Comment by Phil 1:00PM
  • No, there is no option to make an entire area clickable. We have checked that, and it generates too many issues. Bestregards
    in Portfolio Grid Masonry Blog Style Comment by Phil 1:00PM
  • Please see the following video: https://forum.muffingroup.com/betheme/uploads/569/U6NREEJ4N158.zip Am I doing anything wrong, as I cannot replicate that now? Best regards
    in Slight Glitch with the Read More button Comment by Phil 1:00PM
  • I forgot about that setting in portfolio page: https://forum.muffingroup.com/betheme/uploads/374/Y2F3A3UQFH0H.png For the layout Masonry Flat, you must select the item size for each portfolio page. Best regards
    in How to make this type of gallery Comment by Phil 11:00AM
  • Probably you have edited the wrong sidebar template. I added "IT" to the sidebar menu template name to not confuse it with the English version, and selected it in the header template: https://forum.muffingroup.com/betheme/uploads/479/GI7A2…
    in Menu mobile issue using template Comment by Phil 11:00AM
  • For a test, I deactivated all your plugins, and the following view appeared: https://forum.muffingroup.com/betheme/uploads/158/CMFATSZSD6MT.png In the registration area, the first two parts of the license should be visible. When asterisks appear, it…
    in Register Issue Comment by Phil 11:00AM
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in No elements to use in mega menu Comment by Phil 11:00AM
  • Hi, 1) From the list you attached, none of these images are required for WooCommerce. 2) At the moment, there is no option for that, but we have it on your to-do list. But you can remove them manually from your server for now. 3) If you do not use a…
    in Betheme generating many image sizes and filling disk space Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Issue with BeBuilder (Flexbox): 'Image' element not stretching to 100% height in Equal Height Wrap Comment by Phil 11:00AM
  • I just imported that demo, and checked it. Actually, it does not use the sidebar template, but Creative header style from Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/693/K4MZL1…
    in Seeking assistance with customizing the off-canvas sidebar in Portfolio 3 pre-built website Comment by Phil 11:00AM
  • Hi, Please explain what you mean by "larger screen". I have checked that of the ultrawide monitor (2560x1080), and your website displays correctly: https://forum.muffingroup.com/betheme/uploads/394/DYDKIY0RJZQ7.png Thanks
    in Website Display Issue on Larger Screen Sizes Comment by Phil 11:00AM
  • Please send the credentials in a window between now and 4 PM (CET), or in Tuesday bewteen 9 AM and 4 PM. Remember to attach all required information. Thanks
    in BETheme v28.3 breaks site Comment by Phil 11:00AM
  • Hi, Please go to Betheme -> Theme options -> Global -> Logo, and increase width and height values: https://forum.muffingroup.com/betheme/uploads/666/M4OFNA9ZTL55.png Thanks
    in logo Comment by Phil 11:00AM
  • I received your private message, but you did not attach all the information I mentioned in my previous message. Also, the password you sent does not work: https://forum.muffingroup.com/betheme/uploads/654/7581F3GF9RCL.png Please send another message…
    in I can't change the footer template on my website Comment by Phil 11:00AM
  • I have updated Betheme to the newest version, and the issue is gone. Please check it out. Best regards
    in Cannot save post or upload new plugin. Comment by Phil 11:00AM
  • Hi, Please try the Srcset option from Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/133/JNXFSVGDEIAT.png Best regards
    in Portfolio Grid Masonry Blog Style Comment by Phil 11:00AM
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Can't change mobile menu design Comment by Phil March 14
  • I do not see it on the mobile version: https://forum.muffingroup.com/betheme/uploads/212/EEXFXIB99B3H.png
    in Product page Comment by Phil March 14
  • Actually, I have not done anything except open the template and save it. Except that I took no action on your website. Best regards
    in [Urgent] Header and Footer styles are broken on the frontend (Looks fine in Editor) Comment by Phil March 14
  • Hi, 1) An entire section that contains the description is set to be hidden on mobile: https://forum.muffingroup.com/betheme/uploads/100/3APCKDA1QI1D.png Please check if you did not set the responsive visibility setting for it. https://support.muffi…
    in Bebuilder doesn't work on mobile Comment by Phil March 14
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussi…
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil March 14
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