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Phil

Phil

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Phil
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  • As we narrowed down the culprit, we can take a closer look at this, but the FTP credentials you sent does not work: https://forum.muffingroup.com/betheme/uploads/024/UKQPFB8KKOQ7.png Are you sure that they are correct? Best regards
    in BETheme v28.3 breaks site Comment by Phil 3:00PM
  • No, I do not need to revert the backup, as we cannot fix something that does not occur. I could edit the page with BeBuilder because I disabled all plugins and child theme. I activated them back to leave your website in the same state as I entered i…
    in BETheme v28.3 breaks site Comment by Phil 1:59PM
  • Can you additionally attach a video showing the steps you proceed, please (including disabling plugins and the child theme)? I will try again, following your steps exactly. Thanks
    in BETheme v28.3 breaks site Comment by Phil 1:38PM
  • I received your private message, but I could not log in to /wp-admin. Do you have a login page URL modified? Best regards
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil 1:02PM
  • Let me get this right. You disable plugins and the child theme, edit a page, and after saving, the error appears, or does it appear earlier? Anyway, if you want us to check it further, we will need FTP access. Best regards
    in BETheme v28.3 breaks site Comment by Phil 1:02PM
  • I still have not received any message associated with this topic. Are you sure that you sent it? Best regards
    in Can't change mobile menu design Comment by Phil 1:02PM
  • I just received your private message, but in the meantime, we released an update fixing that, and I can see that you have it already installed. So, you can mark this one as done. Best regards
    in Cannot edit pages Comment by Phil 11:03AM
  • The behavior you're observing when resizing the browser window is actually a standard characteristic of responsive web design and not an issue or bug within Betheme itself. Modern websites are built using "fluid" or "responsive" …
    in Website Display Issue on Larger Screen Sizes Comment by Phil 11:03AM
  • I am glad I could help. Let me know if you need anything else. Best regards
    in Seeking assistance with customizing the off-canvas sidebar in Portfolio 3 pre-built website Comment by Phil 11:03AM
  • Hi, 1) Please head to Betheme -> Theme options -> Blog & Portfolio -> Blog, and uncheck Date option: https://forum.muffingroup.com/betheme/uploads/542/BL2D2B1WPBI9.png 2) Go to Betheme -> Theme options -> Global -> Navigation &…
    in Blog Elements Comment by Phil 11:03AM
  • If you have a chance, please check it with another browser and in incognito mode. Thanks
    in Slight Glitch with the Read More button Comment by Phil 11:03AM
  • Still, you should stay in touch with your hosting provider. System status only pulls the information from the server, nothing else. The theme does not have an influence on the server configuration so they must correct that. Best regards
    in Custom CSS no longer working Comment by Phil 11:03AM
  • Hi, You can install and use the YOAST Duplicate Post plugin. You can find it in Betheme -> Plugins: https://forum.muffingroup.com/betheme/uploads/179/NNMYBB6MRPG2.png When you install it, ensure that Templates are enabled in the settings: https:/…
    in Template Duplication Comment by Phil 11:03AM
  • Hi, Please change the main menu item Mega Menu option to Automatic Mega Menu: https://forum.muffingroup.com/betheme/uploads/942/RCXKQCJQXCRG.png Thanks
    in Menu Comment by Phil 11:03AM
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-change-url-path-in-muffin-builder/ Best regards
    in Media Linking url with dev sites Comment by Phil 11:03AM
  • You searched for a word that exists only in products, so only products appeared. When you search for a word that can be found in products and categories as well, then product categories will be included in the live search: https://forum.muffingroup.…
    in Header search bar and layout configuration Comment by Phil 11:03AM
  • Hi, I have checked that, and the single-page import works correctly for me: https://forum.muffingroup.com/betheme/uploads/285/69BEHLCCTJ4X.png Are you importing in the same place as shown in my screenshot? Is the link exactly as the one I pasted wit…
    in Single Page Import Not Working Comment by Phil 11:03AM
  • Please go to Betheme -> Theme options -> Global -> Advanced, and set Content top padding to Hide: https://forum.muffingroup.com/betheme/uploads/649/KS6SGQY8IMTK.png Best regards
    in Top white space on page that I cannot remove Comment by Phil 11:03AM
  • You did not attach FTP credentials. Anyway, I have checked that, and after disabling all your plugins and a child theme, then the BeBuilder loads correctly: https://forum.muffingroup.com/betheme/uploads/766/BDT6NJ5I1LOZ.png It means that the culprit…
    in BETheme v28.3 breaks site Comment by Phil 11:03AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
    in logo Comment by Phil 11:03AM
  • I have passed it on to the dev team, and we will take a closer look at this. Best regards
    in Im getting a critical error Comment by Phil March 16
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Loading Page Content Comment by Phil March 16
  • Hi, 1) It is a custom header template made with the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ 2) If in the Theme options -> Search Form, you set "Shop Products only" then the WooCommerce product…
    in Header search bar and layout configuration Comment by Phil March 16
  • 1) Did you increase the height of the logo as well? 2) The logo on the mobile seems to be centered. Can you explain your goal in more detail, please? Thanks
    in logo Comment by Phil March 16
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Top white space on page that I cannot remove Comment by Phil March 16
  • There is a possibility that I did not copy a dot from the end of the password. I could log in now. Anyway, in the private message, you did not attach WP dashboard credentials or FTP credentials. So please send a message with complete data. Thanks
    in I can't change the footer template on my website Comment by Phil March 16
  • Hi, There are no specific settings recommended to use with Betheme in this plugin, but there is a tutorial from SiteGround. See the following link: https://www.siteground.com/tutorials/wordpress/speed-optimizer/ Regarding the Performance options fro…
    in SiteGround Setting for Speed Optimizer with BeTheme Comment by Phil March 16
  • Hi, What plugin do you refer to? Best regards
    in Im getting a critical error Comment by Phil March 16
  • We have corrected it on your website. Please check it out. Best regards
    in No elements to use in mega menu Comment by Phil March 16
  • Hi, Please do as described in the following article, and check if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Thanks
    in The slider disappears on the phone after scrolling. Comment by Phil March 16
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