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Phil

Phil

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Phil
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  • I have used the following tool to check your website: https://www.seoptimer.com/myecocloset.com, and it correctly counts all H2 headings used on your website. https://forum.muffingroup.com/betheme/uploads/103/3J0AUM2FHJXX.png https://forum.muffingro…
    in H2 headings not rendering correctly in BeBuilder Comment by Phil 11:05AM
  • Hi, There is no such option at the moment, but I will pass it on to the dev team to add this in future updates. Best regards
    in Query Loop - Blog Archive - Pagination: Shortened List? Comment by Phil 11:05AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Cant get icons to display on mobile Comment by Phil 11:05AM
  • Hi, First of all, please update Betheme to the newest version, and check if the same thing happens. Thanks
    in BeTheme generating lots of requests and overloading server Comment by Phil 11:05AM
  • There are options for the hover background color: https://forum.muffingroup.com/betheme/uploads/633/EGNX8VX9VI6W.png https://forum.muffingroup.com/betheme/uploads/649/YF3UAL959DKG.png For the icon as well: https://forum.muffingroup.com/betheme/uploa…
    in Can't change mobile menu design Comment by Phil 11:05AM
  • The FTP credentials you sent didn't work. However, we managed to correct that through the WP theme file editor. Please check it out. Best regards
    in Im getting a critical error Comment by Phil 11:05AM
  • I received your private message, but it is still incomplete. You attached only the FTP credentials, but did not include the WP dashboard credentials. Please send another message with all the required information. Thanks
    in I can't change the footer template on my website Comment by Phil 11:05AM
  • Hi, 1) There is no option to limit that to a specific level. You can only choose to display the first level of the categories. 2) Set the image to Show in the Shop Categories element. https://forum.muffingroup.com/betheme/uploads/631/L3XO51SO21ID.pn…
    in Menu levels Comment by Phil 11:05AM
  • Please also check if icons are selected to be visible in Top bar or Both in Betheme -> Theme options -> Responsive -> Header: https://forum.muffingroup.com/betheme/uploads/038/36JMQKUBLEWK.png Best regards
    in Cant get icons to display on mobile Comment by Phil March 19
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in popup template contact form 7 missing Comment by Phil March 19
  • No worries. If it happens again, or you notice the pattern behind it, please let me know. Best regards
    in „Becustom“ settings link sends me to 404 page Comment by Phil March 19
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-fix-the-link-you-followed-has-expired-error/ Thanks
    in The link has expired Comment by Phil March 19
  • Please go to Betheme -> Theme options -> Header & Subheader -> Extras, and ensure that you have Top bar right set to Show: https://forum.muffingroup.com/betheme/uploads/317/R0FVDS1KY59P.png Best regards
    in Cant get icons to display on mobile Comment by Phil March 19
  • It is already corrected on your website. 😉 Best regards
    in BETheme v28.3 breaks site Comment by Phil March 19
  • Sorry, but you sent an incomplete message as you did not attach FTP credentials. Please send another message with all the required information. Thanks
    in Im getting a critical error Comment by Phil March 19
  • The new credentials you sent work. However, I have checked that and BeCustom works correctly for me: https://forum.muffingroup.com/betheme/uploads/614/XQCEGE1SRV3S.png Should I take any particular steps to reproduce that? Best regards
    in „Becustom“ settings link sends me to 404 page Comment by Phil March 19
  • We are checking that and fixing that demo to prevent such situations in the future. Probably the demo was generated incorrectly. Best regards
    in Mobile view not the same like demo from Betheme. Comment by Phil March 19
  • Please use the contact form I provided earlier. Thanks
    in I can't change the footer template on my website Comment by Phil March 19
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to stack another element in a 2/3 + 1/3?? Going crazy Comment by Phil March 19
  • Now I have received it. You are using the Header Builder. Please edit the header template, and in the mobile view, edit the Menu Burger element, and under the Style tab you can adjust colors and fonts: https://forum.muffingroup.com/betheme/uploads/7…
    in Can't change mobile menu design Comment by Phil March 19
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cant get icons to display on mobile Comment by Phil March 19
  • So everything is fine now? Can I help with anything else? Best regards
    in Banner Box element not working in prebuilt website Clothing Store 3 Comment by Phil March 19
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in H2 headings not rendering correctly in BeBuilder Comment by Phil March 19
  • We have corrected it on your website @ECSCA2019. With the update that introduced YOAST integration, we have added a function that this plugin also uses, and as it was duplicated, the critical error occurred. This fix will also be included in the upc…
    in BETheme v28.3 breaks site Comment by Phil March 19
  • There is a left margin assigned to the wrap: https://forum.muffingroup.com/betheme/uploads/904/6LQCXOQN514F.png You can remove it. Best regards
    in Mobile view not the same like demo from Betheme. Comment by Phil March 18
  • We could not replicate that. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice…
    in Im getting a critical error Comment by Phil March 18
  • There is information about that here: https://muffingroup.com/betheme/prebuilt-websites/. https://forum.muffingroup.com/betheme/uploads/458/M95V4KC972X7.png Best regards
    in Missing Elements Comment by Phil March 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in popup template contact form 7 missing Comment by Phil March 18
  • The new ones works. We are checking that. Best regards
    in BETheme v28.3 breaks site Comment by Phil March 18
  • Referring to the first screenshot, it seems that the alignment is set incorrectly there. Please edit your header template, open mobile view, edit the right wrap, and in the Positioning options set horizontal align to right: https://forum.muffingrou…
    in Mobile view not the same like demo from Betheme. Comment by Phil March 18
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