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Phil

Phil

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Phil
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  • We have checked that, and we have done everything to prevent such a situation from happening. Now it is triggered only by the plugins. So please contact the plugin authors to fix that. Best regards
    in Im getting a critical error Comment by Phil 1:01PM
  • 1) I do not set this button on your website. Did you remove it? 2) You can set the icon here: https://forum.muffingroup.com/betheme/uploads/480/9EFX5TMYGF6Y.png Best regards
    in Footer button as a phone link on the iPhone Comment by Phil 1:01PM
  • Sorry, but we have not received any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of…
    in Betheme AJAX does not work with MultiCurrency Comment by Phil 1:01PM
  • Hi, Radio buttons do not support "between" logic, which is necessary for defining numerical ranges (e.g., $10 – $50). In BeBuilder, the radio button filter is designed to handle exact values or arrays only. For all numerical data—including…
    in BeBuilder Filter Form > Custom Postmeta > _price Comment by Phil 11:01AM
  • Hi, In the builder, there is a Publish button at the top right corner. If the page is already published, then instead Update text appears: https://forum.muffingroup.com/betheme/uploads/180/7Z2C0CJJTIXC.png If you want to assign a page as a home page…
    in I have already edited a homepage, how do I publish it? Comment by Phil 11:01AM
  • Hi, You enabled the Intro header style for the post, and did not set the header image. Please set it up in the post options: https://forum.muffingroup.com/betheme/uploads/023/719ESFJRKEJ5.png Thanks
    in Header and featured image not appearing Comment by Phil 11:01AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact Remember to attach a link to this forum discussion. Thanks
    in Im getting a critical error Comment by Phil 11:01AM
  • Hi, At the moment, we do not have such plans. If you would like to see this feature in future updates, please let us know in the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Best r…
    in Accordeon Visual Editor Comment by Phil 11:01AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, go to Betheme -> System status, and see if your server meets the theme requirements. Thanks
    in recurring problems with saving themeoptions Comment by Phil 11:01AM
  • Hi, You put too much in the button link field. You should put only this part there: https://forum.muffingroup.com/betheme/uploads/721/AN4FPQQJZBQ2.png And if you want to display a number on the button, put it in the title field: https://forum.muffin…
    in Footer button as a phone link on the iPhone Comment by Phil 11:00AM
  • I need to have access to see your problem and to study it. Without admin rights, we are limited, and we cannot check the settings and replicate the problem. Note that I do not need credentials for an existing user, so you should create a new user wh…
    in I can't change the footer template on my website Comment by Phil 11:00AM
  • Hi, Skipping the database reset is the correct approach if you want to keep existing data. Can you explain in more detail what is happening, and attach screenshots of this "mess", please? In general, some things require adjustments after i…
    in Failed to import website demo template. Comment by Phil 11:00AM
  • Please check the following link: https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ Best regards
    in product image Comment by Phil March 25
  • The update with this fix is already available. So all you have to do on another website is to update Betheme to the newest version. Best regards
    in Im getting a critical error Comment by Phil March 25
  • Open the Style tab of the Offer Slider Thumb element, and set the Decoration color: https://forum.muffingroup.com/betheme/uploads/658/GSSWZ6XK4VAP.png Best regards
    in change the colors Comment by Phil March 25
  • Please activate stretch option in the Advanced -> Positioning of the section: https://forum.muffingroup.com/betheme/uploads/447/E98CA5FXMNWG.png Then in the wrap settings set Space between: https://forum.muffingroup.com/betheme/uploads/093/NDYGK0…
    in Keep same height as picture Comment by Phil March 25
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in The site is behaving strangely. Comment by Phil March 25
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Blog post filters stopped working and there's an error Comment by Phil March 25
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Betheme AJAX does not work with MultiCurrency Comment by Phil March 25
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in mega menù Comment by Phil March 25
  • But it does not seem to be a product page, but a regular page. If you want a product, please install WooCommerce and create products. Best regards
    in product image Comment by Phil March 25
  • Yes, I need to access your WP panel, and the user you sent must have admin rights. Thanks
    in I can't change the footer template on my website Comment by Phil March 25
  • 1) The dark blue underline is an item animation, and you can change it in the Animation section (in the Menu tab): https://forum.muffingroup.com/betheme/uploads/491/X4KT7YE7NPZW.png https://forum.muffingroup.com/betheme/uploads/354/240BHVUCEPMN.png …
    in Can't change mobile menu design Comment by Phil March 25
  • Hi, Sorry, but I do not quite understand. Explain that in more detail, please. Also, attach a link to your website. Thanks
    in Keep same height as picture Comment by Phil March 24
  • 1) Attributes imported from a pre-built website is a complicated mechanism for which we have not found a solution yet. Only option to reset them would be removing attributes and readding them. 2) I am not familiar with any method that could allow th…
    in Is there a way to add Ajax filters (Filters element) to product page? Comment by Phil March 24
  • If tabs are an alternative that you accept, you can use our pretty new feature called tabber. See the following video tutorial: https://support.muffingroup.com/video-tutorials/tabber-tutorial-build-content-tabs-visually-in-bebuilder/ Best regards
    in Displaying a list of files links in an Accordion or Tabs. Comment by Phil March 24
  • If you add the Product Images element to your single product template, then it will appear on the product page. https://support.muffingroup.com/video-tutorials/how-to-customize-woocommerce-single-product-layout/ Best regards
    in product image Comment by Phil March 24
  • Hi, If you want to use tags, then you can use a direct link to that tag. Go to Products -> Tags, and copy the link that appears afer you click on "view": https://forum.muffingroup.com/betheme/uploads/736/LDV0MVWUMRV3.png Or in Appearanc…
    in More shop pages Comment by Phil March 24
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Blog post filters stopped working and there's an error Comment by Phil March 24
  • There is a bug in the theme files. Today, we will release an update that includes this fix. Best regards
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil March 24
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