Phil
Phil
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- Phil
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Comments
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After I entered this slider, I noticed that it is completely blank even on desktop view: https://forum.muffingroup.com/betheme/uploads/172/7ZFQ37I24VGY.png After I assigned background to it (as showed on your screenshot) it displays correclty for me…
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I tried to recheck that, but the user credentials you sent previously do not have admin rights anymore. Can you change the privileges of that user, please? Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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https://forum.muffingroup.com/betheme/discussion/comment/276447#Comment_276447 What do you mean by that? Open BeBuilder, edit the image elements, and choose the image again from the media library. See the following message: https://forum.muffingroup…
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Hi, Do you remember taking any steps or performing any actions on your website before it happened? Please go to Betheme -> System status, and check if your server meets theme requirements. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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The user you sent access to does not have admin rights, so I could not check anything. Please change this user privilages. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Maybe some cached version were held. If the problem reoccurs even after purging all cache, please let us know. Best regards
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https://forum.muffingroup.com/betheme/discussion/comment/276441#Comment_276441 Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you w…
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This demo has been regenerated, so when you import it again, everything should be fine. Best regards
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If you use a child theme, then you can switch from child to parent in Appearance -> Themes. This part is only relevant when you use a child theme for file customization. Do you have any caching tools enabled on your server? If yes, please turn it…
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Please leave your suggestion as a comment in this topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
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Please switch from the child theme to the parent, purge the cache, and check it then. Best regards
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The skip of the database reset did not assign the proper image IDs to these files, and that is why they are so large. When you select these images again, they will display correctly: https://forum.muffingroup.com/betheme/uploads/019/XZZGBFYKRO8N.png…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, 1) Are you able to record a video showing what you refer to, please? I do not want to misunderstand you. 2) I was able to replicate that and passed it on to the dev team. We will check what could be causing this, and find a possible solution. 3)…
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https://forum.muffingroup.com/betheme/discussion/comment/276392#Comment_276392 No, there is no option for that, because as I mentioned in my earlier messages, filters must lead to the archive page to work properly. Anyway, if you want, you can creat…
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
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You are welcome. If you have any further questions or conerns, feel free to ask. Best regards
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Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You c…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
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Hi, Unfortunately, there is no option to achieve that. Best regards
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I am sorry, I did not notice your second comment as you sent it right before I sent my message, so I have not noticed that there was anything new here. Also, I could not answer you because you wrote beyond my working time. What plugin for the calend…
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Hi, You can put your JS in Betheme -> Theme options -> Custom CSS & JS -> JS. https://forum.muffingroup.com/betheme/uploads/202/5RB12QO2VYZD.png Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Sorry, but I do not understand what you refer to. What happened with what? Best regards
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I am happy to see that you handled it. Best regards
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You cannot deregister your license because you have currently installed a pirated version of Betheme (I can see that from the screenshot, as the first two parts of the license key should be visible). It should look like this: https://forum.muffingro…