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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
    in Side Panel Bug Issue Comment by Phil 12:02PM
  • No worries, I am happy that you handled it. Best regards
    in Audio of Video (mp4) starts automatically Comment by Phil 12:02PM
  • I am happy to see that you found it. If you have any other questions or problems, feel free to ask. Best regards
    in Sidebar menu+Filters Form Comment by Phil 12:02PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Infinite loading in Muffin Builder Comment by Phil 12:02PM
  • Hi, Categories from your first screenshot are Blog categories. If you want to show Shop categories, you must enable it in the Screen options in Appearance -> Menus: https://forum.muffingroup.com/betheme/uploads/428/IWLG1M97IEDJ.png Best regards
    in Category is empty Comment by Phil 10:01AM
  • Do you have the newest version of Betheme installed? There was one version where not all elements were available there, but now it is fixed. Best regards
    in How to enable the Mobile Sideslide Filter Menu (Off-canvas)? Comment by Phil 10:01AM
  • Hi, It is a Sliding Top. You can hide it in Betheme -> Theme options -> Header & Subheader -> Extras: https://forum.muffingroup.com/betheme/uploads/167/ZOTSFELIKZX3.png Best regards
    in Remove bar top of page Comment by Phil 10:01AM
  • Hi, 1) I checked that video, and it plays both audio and video: https://forum.muffingroup.com/betheme/uploads/820/Z9Q0XS1RVKRZ.png https://forum.muffingroup.com/betheme/uploads/029/S4SDAQWDMIVT.png Did you handle this in the meantime? If not, did yo…
    in Audio of Video (mp4) starts automatically Comment by Phil 10:01AM
  • Hi, Please to import the slider from that demo again by following tips mentioned in the following article: https://support.muffingroup.com/faq/how-to-install-demo-sliders-using-revolution-slider/ Thanks
    in Hero not importing Comment by Phil 10:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo not displaying correctly on Shop and Product pages after domain migration Comment by Phil 10:01AM
  • Please download a fresh copy of Betheme from ThemeForest, replace the current package you have, and check if the problem persists. Thanks
    in API server connection failed - Cannot register theme license Comment by Phil 10:01AM
  • It is a common behavior for caching tools to hold changes. So I would not say that it is a compatibility issue, but how some caching tools work. That is why we suggest keeping all cache disabled until you finish working on your website, or purge it …
    in Changes not saving despite “Saved” message Comment by Phil 10:01AM
  • Hi, If you still have Muffin Builder and not BeBuilder, it means that you use an old version of Betheme. We changed the name of our builder a long time ago. So first of all, please update Betheme to the newest version, and check if the problem persi…
    in Infinite loading in Muffin Builder Comment by Phil 10:01AM
  • Hi, Please edit your header template, and in the header options change the Body offset to Yes: https://forum.muffingroup.com/betheme/uploads/986/WVYD15HQ4VYE.png Best regards
    in page content under custom header template Comment by Phil 10:01AM
  • Most likely yes. You can do a test, and temporarily disable it in the Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/638/1D6FS4YIM8EO.png Best regards
    in Enormous loading times. Comment by Phil 10:01AM
  • Hi, Please go to WooCommerce -> Settings -> Accounts & Privacy, and check option to allow customers create an account on my account page: https://forum.muffingroup.com/betheme/uploads/813/IJDLWVN9MRUI.png Best regards
    in Create account for users Comment by Phil 10:01AM
  • Please see the following video: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ And you want to create a custom sidebar menu, follow this video: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-bu…
    in Failed to import website demo template. Comment by Phil 10:01AM
  • I received your message, but the credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/104/46NJS0APAHGE.png Did you test them before sending? Best regards
    in I can't change the footer template on my website Comment by Phil 10:00AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Changes not saving despite “Saved” message Comment by Phil March 30
  • Please edit this slider and adjust the button position on mobile inside of it. https://www.youtube.com/watch?v=IPaUF8UEdz8 Best regards
    in Video not popping up on mobile Comment by Phil March 30
  • That is because you have a standard header style from the theme options selected. Mega Menu works only with the header template made with the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Failed to import website demo template. Comment by Phil March 30
  • Hi, Please see the following video tutorial showing how to create such filters: https://support.muffingroup.com/video-tutorials/ajax-advanced-filtering-live-product-filters-for-any-post-type/ To use it in a sidebar, you should put filters inside the…
    in How to enable the Mobile Sideslide Filter Menu (Off-canvas)? Comment by Phil March 30
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Be theme 28.3 causes problems Comment by Phil March 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Video not popping up on mobile Comment by Phil March 30
  • Hi, Which page of this demo do you want to import exactly? Best regards
    in Single page import doesn't work Comment by Phil March 30
  • Hi, Are the slugs of these attributes in the Latin alphabet? If not, it could be the reason. If yes, and it still does not work, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at …
    in Sidebar menu+Filters Form Comment by Phil March 30
  • Hi, Sorry, but I do not understand what your goal is. Please explain that in more detail. Thanks
    in Side Panel Bug Issue Comment by Phil March 30
  • Hi, Are you editing with BeBuilder Blocks Classic? We currently maintain BeBuilder Blocks Classic as a Legacy Module primarily to ensure continuity for our long-term users who are deeply accustomed to this specific workflow. Now, to ensure the smoo…
    in Enormous loading times. Comment by Phil March 30
  • It should be working fine for you now. Did you try it in the meantime? Best regards
    in Purchase codes not working Comment by Phil March 30
  • Hi, Please try again now. Servers were overloaded, and that is why you could have problems with registrations. Best regards
    in Newly purchased licence key not working Comment by Phil March 28
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