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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Popup size on mobile Comment by Phil 10:01AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problems persist. Moreover, if you use a child theme, switch to the parent and recheck it. Thanks
    in Unable to load CSS files in BeTheme Comment by Phil 10:01AM
  • Hi, Text logo takes its size from the H1 heading, so you can change it in Betheme -> Theme options -> Fonts -> Size & Style: https://forum.muffingroup.com/betheme/uploads/460/INXMYHSYU310.png Best regards
    in Font color and size to text logo Comment by Phil 10:01AM
  • Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress dashb…
    in Hero not importing Comment by Phil 10:01AM
  • Hey, Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress …
    in Urgent: XHR Error During BeTheme Demo Import Comment by Phil 10:00AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. You can also try to import that demo again with plugins disabled and see if …
    in BeTheme Errors and Demo Import Issues Comment by Phil 10:00AM
  • I need you to create a user with admin rights, and send its credentials. Please also attach a link to this forum discussion and a link to your website. Thanks
    in Side Panel Bug Issue Comment by Phil 10:00AM
  • Hi, Please go to Betheme -> System status, and check if your server meets theme requirements. Thanks
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil 10:00AM
  • Hi, I cannot access your website: https://forum.muffingroup.com/betheme/uploads/941/EYJK0J5KE1GZ.png Can you send credentials to it, please? Thanks
    in Category titles should be displayed Comment by Phil 10:00AM
  • Hi, The Apple Pay button appears, but you must check it on an Apple device: https://forum.muffingroup.com/betheme/uploads/897/CI0CI9CGRAU0.png Best regards
    in Apple Pay Comment by Phil 10:00AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
    in Side Panel Bug Issue Comment by Phil March 31
  • No worries, I am happy that you handled it. Best regards
    in Audio of Video (mp4) starts automatically Comment by Phil March 31
  • I am happy to see that you found it. If you have any other questions or problems, feel free to ask. Best regards
    in Sidebar menu+Filters Form Comment by Phil March 31
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Infinite loading in Muffin Builder Comment by Phil March 31
  • Hi, Categories from your first screenshot are Blog categories. If you want to show Shop categories, you must enable it in the Screen options in Appearance -> Menus: https://forum.muffingroup.com/betheme/uploads/428/IWLG1M97IEDJ.png Best regards
    in Category is empty Comment by Phil March 31
  • Do you have the newest version of Betheme installed? There was one version where not all elements were available there, but now it is fixed. Best regards
    in How to enable the Mobile Sideslide Filter Menu (Off-canvas)? Comment by Phil March 31
  • Hi, It is a Sliding Top. You can hide it in Betheme -> Theme options -> Header & Subheader -> Extras: https://forum.muffingroup.com/betheme/uploads/167/ZOTSFELIKZX3.png Best regards
    in Remove bar top of page Comment by Phil March 31
  • Hi, 1) I checked that video, and it plays both audio and video: https://forum.muffingroup.com/betheme/uploads/820/Z9Q0XS1RVKRZ.png https://forum.muffingroup.com/betheme/uploads/029/S4SDAQWDMIVT.png Did you handle this in the meantime? If not, did yo…
    in Audio of Video (mp4) starts automatically Comment by Phil March 31
  • Hi, Please to import the slider from that demo again by following tips mentioned in the following article: https://support.muffingroup.com/faq/how-to-install-demo-sliders-using-revolution-slider/ Thanks
    in Hero not importing Comment by Phil March 31
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo not displaying correctly on Shop and Product pages after domain migration Comment by Phil March 31
  • Please download a fresh copy of Betheme from ThemeForest, replace the current package you have, and check if the problem persists. Thanks
    in API server connection failed - Cannot register theme license Comment by Phil March 31
  • It is a common behavior for caching tools to hold changes. So I would not say that it is a compatibility issue, but how some caching tools work. That is why we suggest keeping all cache disabled until you finish working on your website, or purge it …
    in Changes not saving despite “Saved” message Comment by Phil March 31
  • Hi, If you still have Muffin Builder and not BeBuilder, it means that you use an old version of Betheme. We changed the name of our builder a long time ago. So first of all, please update Betheme to the newest version, and check if the problem persi…
    in Infinite loading in Muffin Builder Comment by Phil March 31
  • Hi, Please edit your header template, and in the header options change the Body offset to Yes: https://forum.muffingroup.com/betheme/uploads/986/WVYD15HQ4VYE.png Best regards
    in page content under custom header template Comment by Phil March 31
  • Most likely yes. You can do a test, and temporarily disable it in the Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/638/1D6FS4YIM8EO.png Best regards
    in Enormous loading times. Comment by Phil March 31
  • Hi, Please go to WooCommerce -> Settings -> Accounts & Privacy, and check option to allow customers create an account on my account page: https://forum.muffingroup.com/betheme/uploads/813/IJDLWVN9MRUI.png Best regards
    in Create account for users Comment by Phil March 31
  • Please see the following video: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ And you want to create a custom sidebar menu, follow this video: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-bu…
    in Failed to import website demo template. Comment by Phil March 31
  • I received your message, but the credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/104/46NJS0APAHGE.png Did you test them before sending? Best regards
    in I can't change the footer template on my website Comment by Phil March 31
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Changes not saving despite “Saved” message Comment by Phil March 30
  • Please edit this slider and adjust the button position on mobile inside of it. https://www.youtube.com/watch?v=IPaUF8UEdz8 Best regards
    in Video not popping up on mobile Comment by Phil March 30
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