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Phil

Phil

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Phil
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  • We seemed to correct that on our end. We wanted to move these modifications to your website but credentials does not work anymore. You can wait until next update, resend us WP dashboard access with theme file editor enabled. Best regards
    in Betheme AJAX does not work with MultiCurrency Comment by Phil 2:01PM
  • Hi, During the regeneration process, when it hangs, refresh the Tools page, and start the regeneration again. It will start from the moment it stopped. Best regards
    in Regenerate Thumbnails option stuck at 78% Comment by Phil 2:01PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in BeTheme generating lots of requests and overloading server Comment by Phil 2:01PM
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Infinite loading in Muffin Builder Comment by Phil 2:01PM
  • Hey, Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress …
    in XHR Issue Comment by Phil 2:01PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Popup size on mobile Comment by Phil 2:01PM
  • You put zero in the related projects columns, while the minimal acceptable value is two: https://forum.muffingroup.com/betheme/uploads/611/P2QIL5SFV2M4.png It broke the entire theme options saving. I have changed that, and saving works correctly now…
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil 2:01PM
  • We have corrected it on your website. Please check it out now. Thanks
    in Blog post filters stopped working and there's an error Comment by Phil 2:01PM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Responsive broken after update: Positioning conflict in Wraps between old and new version Comment by Phil 12:00PM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out. Notice! Please attach a link to this forum disc…
    in Slider Revolution is limiting to 3 modules after upgrading Comment by Phil 12:00PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil 12:00PM
  • I did not type it wrong because I copied it directly from your private message. The "Muffingroup" does not work either: https://forum.muffingroup.com/betheme/uploads/246/79XCAH4D1O0E.png Please resend it, but before double-check that the c…
    in I can't change the footer template on my website Comment by Phil 12:00PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Popup size on mobile Comment by Phil 10:01AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problems persist. Moreover, if you use a child theme, switch to the parent and recheck it. Thanks
    in Unable to load CSS files in BeTheme Comment by Phil 10:01AM
  • Hi, Text logo takes its size from the H1 heading, so you can change it in Betheme -> Theme options -> Fonts -> Size & Style: https://forum.muffingroup.com/betheme/uploads/460/INXMYHSYU310.png Best regards
    in Font color and size to text logo Comment by Phil 10:01AM
  • Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress dashb…
    in Hero not importing Comment by Phil 10:01AM
  • Hey, Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress …
    in Urgent: XHR Error During BeTheme Demo Import Comment by Phil 10:00AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. You can also try to import that demo again with plugins disabled and see if …
    in BeTheme Errors and Demo Import Issues Comment by Phil 10:00AM
  • I need you to create a user with admin rights, and send its credentials. Please also attach a link to this forum discussion and a link to your website. Thanks
    in Side Panel Bug Issue Comment by Phil 10:00AM
  • Hi, Please go to Betheme -> System status, and check if your server meets theme requirements. Thanks
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil 10:00AM
  • Hi, I cannot access your website: https://forum.muffingroup.com/betheme/uploads/941/EYJK0J5KE1GZ.png Can you send credentials to it, please? Thanks
    in Category titles should be displayed Comment by Phil 10:00AM
  • Hi, The Apple Pay button appears, but you must check it on an Apple device: https://forum.muffingroup.com/betheme/uploads/897/CI0CI9CGRAU0.png Best regards
    in Apple Pay Comment by Phil 10:00AM
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this forum d…
    in Side Panel Bug Issue Comment by Phil March 31
  • No worries, I am happy that you handled it. Best regards
    in Audio of Video (mp4) starts automatically Comment by Phil March 31
  • I am happy to see that you found it. If you have any other questions or problems, feel free to ask. Best regards
    in Sidebar menu+Filters Form Comment by Phil March 31
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Infinite loading in Muffin Builder Comment by Phil March 31
  • Hi, Categories from your first screenshot are Blog categories. If you want to show Shop categories, you must enable it in the Screen options in Appearance -> Menus: https://forum.muffingroup.com/betheme/uploads/428/IWLG1M97IEDJ.png Best regards
    in Category is empty Comment by Phil March 31
  • Do you have the newest version of Betheme installed? There was one version where not all elements were available there, but now it is fixed. Best regards
    in How to enable the Mobile Sideslide Filter Menu (Off-canvas)? Comment by Phil March 31
  • Hi, It is a Sliding Top. You can hide it in Betheme -> Theme options -> Header & Subheader -> Extras: https://forum.muffingroup.com/betheme/uploads/167/ZOTSFELIKZX3.png Best regards
    in Remove bar top of page Comment by Phil March 31
  • Hi, 1) I checked that video, and it plays both audio and video: https://forum.muffingroup.com/betheme/uploads/820/Z9Q0XS1RVKRZ.png https://forum.muffingroup.com/betheme/uploads/029/S4SDAQWDMIVT.png Did you handle this in the meantime? If not, did yo…
    in Audio of Video (mp4) starts automatically Comment by Phil March 31
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