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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Bug in the cart Comment by Phil 10:01AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Revolution Slider Installation problem Comment by Phil 10:01AM
  • I have corrected your mobile header by changing the position in the wrap with the hamburger menu: https://forum.muffingroup.com/betheme/uploads/056/5DAR8CJ5WJKQ.png The layout shift is caused by your custom CSS code: https://forum.muffingroup.com/b…
    in Responsive broken after update: Positioning conflict in Wraps between old and new version Comment by Phil 10:00AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Wordpress Elementor page editor and BeBuilder extremely slow Comment by Phil 10:00AM
  • The CSS you used looks alright, so you can use it. Best regards
    in Font color and size to text logo Comment by Phil 10:00AM
  • Do you have apple payments activated on these devices? Also, please check whether the same thing happens when you activate another theme, such as Twenty Twenty-Five. Thanks
    in Apple Pay Comment by Phil 10:00AM
  • Sorry about that. I contacted the dev team, and they told me they accidentally did not include this fix in the update package. We have corrected it again on your website, and we will now double-check that the next update includes this correction. B…
    in BETheme v28.3 breaks site Comment by Phil 10:00AM
  • Sorry about that. I contacted the dev team, and they told me they accidentally did not include this fix in the update package. We have corrected it again on your website, and we will now double-check that the next update includes this correction. B…
    in Product Add-On causing crash when trying to use the BeBuilder Comment by Phil 10:00AM
  • Hi, This shortcut in BeBuilder is for viewing the page: https://forum.muffingroup.com/betheme/uploads/114/VAVCA9LAD7MB.png Instead, you must use right click, and use the option "Paste Without Formatting." https://forum.muffingroup.com/beth…
    in Hijacking Control Shift Paste? Comment by Phil 10:00AM
  • I checked that and builder is visible. If you do not see it, try to expand it with this triangle: https://forum.muffingroup.com/betheme/uploads/747/43AUX829GQSQ.png By the way, you have an old version of Betheme installed. I highly recommend updatin…
    in Side Panel Bug Issue Comment by Phil 10:00AM
  • I received your private message, but you did not attach FTP credentials. Please send another message with complete information. Thanks
    in Hero not importing Comment by Phil 10:00AM
  • Please try to reinstall WordPress through Dashboard -> Updates: https://forum.muffingroup.com/betheme/uploads/173/9I0L83WWT62B.png Also, please check if the same thing happens with another theme like Twenty Twenty-Five. Thanks
    in Unable to load CSS files in BeTheme Comment by Phil 10:00AM
  • We seemed to correct that on our end. We wanted to move these modifications to your website but credentials does not work anymore. You can wait until next update, resend us WP dashboard access with theme file editor enabled. Best regards
    in Betheme AJAX does not work with MultiCurrency Comment by Phil April 1
  • Hi, During the regeneration process, when it hangs, refresh the Tools page, and start the regeneration again. It will start from the moment it stopped. Best regards
    in Regenerate Thumbnails option stuck at 78% Comment by Phil April 1
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in BeTheme generating lots of requests and overloading server Comment by Phil April 1
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Infinite loading in Muffin Builder Comment by Phil April 1
  • Hey, Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress …
    in XHR Issue Comment by Phil April 1
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Popup size on mobile Comment by Phil April 1
  • You put zero in the related projects columns, while the minimal acceptable value is two: https://forum.muffingroup.com/betheme/uploads/611/P2QIL5SFV2M4.png It broke the entire theme options saving. I have changed that, and saving works correctly now…
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil April 1
  • We have corrected it on your website. Please check it out now. Thanks
    in Blog post filters stopped working and there's an error Comment by Phil April 1
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Responsive broken after update: Positioning conflict in Wraps between old and new version Comment by Phil April 1
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out. Notice! Please attach a link to this forum disc…
    in Slider Revolution is limiting to 3 modules after upgrading Comment by Phil April 1
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Theme Options "Save Changes" suddenly stopped working Comment by Phil April 1
  • I did not type it wrong because I copied it directly from your private message. The "Muffingroup" does not work either: https://forum.muffingroup.com/betheme/uploads/246/79XCAH4D1O0E.png Please resend it, but before double-check that the c…
    in I can't change the footer template on my website Comment by Phil April 1
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Popup size on mobile Comment by Phil April 1
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problems persist. Moreover, if you use a child theme, switch to the parent and recheck it. Thanks
    in Unable to load CSS files in BeTheme Comment by Phil April 1
  • Hi, Text logo takes its size from the H1 heading, so you can change it in Betheme -> Theme options -> Fonts -> Size & Style: https://forum.muffingroup.com/betheme/uploads/460/INXMYHSYU310.png Best regards
    in Font color and size to text logo Comment by Phil April 1
  • Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress dashb…
    in Hero not importing Comment by Phil April 1
  • Hey, Please go to Betheme -> System status and check if your server meets the theme requirements Also, please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, please send us the WordPress …
    in Urgent: XHR Error During BeTheme Demo Import Comment by Phil April 1
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. You can also try to import that demo again with plugins disabled and see if …
    in BeTheme Errors and Demo Import Issues Comment by Phil April 1
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