Phil
Phil
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- Phil
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So everything is fine now? Is there anything else I can help you with? Best regards
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Thanks for the clarification. It helped a lot. Unfortunately, it will not work this way, as these two are different post types and they are not connected in any way. Current would work if you were in a FAQ post type, but as you are checking Services…
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Hi, I have passed it on to the dev team and we will take a closer look at this. Best regards
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Do you know on what devices and which browsers it happens exactly? Please check if you do not have any caching tool active on your server. Best regards
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You have no template assigned to your FAQ post type archive: https://forum.muffingroup.com/betheme/uploads/883/RRW7ZDAJ56BV.png Moreover, the one you have is not assigned to any condition, and the template itself is empty. Please see the video about…
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That it is how WPML works, and it does not depend on the theme. You can check that by temporarily switching to some other theme like Twenty Twenty-Five. It would be best if you contact WPML support regarding this. Best regards
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Can you also attach a link to the example website, please? I do not know what "block link" feature you are referring to. Thanks
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Sure thing. We will try to replicate that and see what might be causing this. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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I am using Firefox. Anyway, did you try disabling plugins? Also, try disabling BeBuilder Blocks Classic in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/162/JUY0WDUD6JZQ.png Best regards
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I suggest you check that on the staging domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ You can create a staging domain to update Betheme and see what happens then, without interrupting the live website. Best rega…
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I was able to reproduce that on Samsung S25 (not the Ultra one). Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will che…
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I am happy to see that you found the culprit. Is there anything else I can help you with? Best regards
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You built your pages using Elementor. Your problem is directly related to this builder and is unrelated to Betheme (you are currently on the Betheme support page), as it does not occur with Betheme-related features — you said it happens on any updat…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please attach screenshots showing your problem. Thanks
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So does it happen only on mobiles with either Chrome or Safari? Did you try purging the browser cache on these devices? Best regards
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Hello, Please, turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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I am sorry, but I do not understand. What do you mean that it must display nothing?
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Did you switch from child to parent theme in Appearance -> Themes? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, There is information that archive pages do not work for the single page import. https://forum.muffingroup.com/betheme/uploads/398/D8TOB4NVMOU3.png You need to set the archive in theme options or create a template for it. Best regards
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Hi, The mask shape image used for these images does not exist on your server, and that is why the video does not display at all. Please check that you did not remove this file by accident. You can also try to re-assign the mask shape to that element…
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This page also loads correctly for me. Did you try disabling all of your plugin and not only the YOAST? Also, did you try using BeBuilder instead of BeBuilder Blocks Classic? Best regards
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Query Loop displays all categories in a dropdown for me: https://forum.muffingroup.com/betheme/uploads/847/TOZFMDFBA1G5.png I am sorry but I quite do not understand what your goal is exactly. Did you watch our video tutorials about query loops and t…
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Please do not share your WP login credentials here, as others can see them. You should send them through the contact form I provided in my previous message. Anyway, I can see that the Betheme license is not registered for that domain. Also, the FTP …
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
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Hi, I have checked that on Samsung Galaxy S23 and the background video works correctly. What device are you using? Best regards
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From what I see, you have only products in Spanish. Please also translate your products so the English version will have something to display. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…