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Phil

Phil

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Phil
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  • Yes, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Product options and add to cart button Comment by Phil 3:00PM
  • Please use this: .testimonials_slider .slider_images{  display: none; } Thanks
    in Customizing Testimonials Module (Color, Arrows, Background) Comment by Phil 3:00PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product options and add to cart button Comment by Phil 1:00PM
  • We have found the culprit and it will be fixed in the upcoming update. If you want us to correct that on your website earlier, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at ht…
    in Caption image field Comment by Phil 1:00PM
  • Hi, Font size options from theme options do not have an influence on the header templates. To set the font for the menu in the header template edit menu element, go to the Style tab and set the Typography for the menu: https://forum.muffingroup.com/…
    in Text Style, Font, Weight Changes not applying to Menu Comment by Phil 11:00AM
  • I have checked that and your video works correctly for me: https://forum.muffingroup.com/betheme/uploads/661/XBL88V9O6LAK.zip Are there any extra steps to reproduce your problem? Best regards
    in Video is muted, set to autoplay, will not play Comment by Phil 11:00AM
  • Did you put the CSS I sent in the location I mentioned in my previous message? I do not see it in your website source. Please also disable the optimization plugin, as I must check that with the plugin inactive. Thanks
    in Center featured image and remove Author, Date and Category Comment by Phil 11:00AM
  • Hi, Go to the Style tab and set the top and bottom padding to List item: https://forum.muffingroup.com/betheme/uploads/690/0I8U2FCOWG5A.png Best regards
    in Footer List Item Spacing Comment by Phil 11:00AM
  • I have checked that on Safari and Chrome on iPhone 12, and it loads immediately as well. I assume that the browser cache is the culprit, but that is something that the theme does not have influence on and our help is limited, unfortunately. Best re…
    in Update of BEtheme from Theme Version 13.1 to 28.1.8 Comment by Phil 11:00AM
  • To hide the arrows, use the following CSS code: .testimonials_slider .slick-arrow {  display: none; } But there is no option to show pagination dots. To do that, you would have to use Query Loop. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=…
    in Customizing Testimonials Module (Color, Arrows, Background) Comment by Phil 11:00AM
  • https://forum.muffingroup.com/betheme/discussion/comment/274105#Comment_274105 I'm sorry, but I don't understand. Please rewrite your message in English. https://forum.muffingroup.com/betheme/discussion/comment/274106#Comment_274106 See the followin…
    in Betheme Single Archive Template Import No Response, Page Unchanged, Need Assistance Comment by Phil 11:00AM
  • Hi, Where did you get the Bethem package? Did you get it from ThemeForest? From your screenshot, it looks like a pirated version of our theme or that you have some malware on your website. In the first scenario, please download an official Betheme p…
    in Unable to Deregister BeTheme Comment by Phil 11:00AM
  • If you identify the root cause and know how to fix it, you can be certain that you can use a child theme. https://support.muffingroup.com/documentation/installation-updates/#child-theme Best regards
    in Adding Content below a post template Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Helper Element Comment by Phil 11:00AM
  • Unfortunately, I was not able to replicate your issue, and it works correctly for me. Anyway, please check if the problem persists when you remove the slider from that page. Thanks
    in Mobile Section Background Video - Not playing (Edge/Android) Comment by Phil 11:00AM
  • So everything is fine now? Is there anything else I can help you with? Best regards
    in Cannot save Custom CSS after upgrade Comment by Phil October 30
  • Thanks for the clarification. It helped a lot. Unfortunately, it will not work this way, as these two are different post types and they are not connected in any way. Current would work if you were in a FAQ post type, but as you are checking Services…
    in Dynamic taxonomy in query loop element Comment by Phil October 30
  • Hi, I have passed it on to the dev team and we will take a closer look at this. Best regards
    in Caption image field Comment by Phil October 30
  • Do you know on what devices and which browsers it happens exactly? Please check if you do not have any caching tool active on your server. Best regards
    in Update of BEtheme from Theme Version 13.1 to 28.1.8 Comment by Phil October 30
  • You have no template assigned to your FAQ post type archive: https://forum.muffingroup.com/betheme/uploads/883/RRW7ZDAJ56BV.png Moreover, the one you have is not assigned to any condition, and the template itself is empty. Please see the video about…
    in Dynamic taxonomy in query loop element Comment by Phil October 30
  • That it is how WPML works, and it does not depend on the theme. You can check that by temporarily switching to some other theme like Twenty Twenty-Five. It would be best if you contact WPML support regarding this. Best regards
    in hell of translation Comment by Phil October 30
  • Can you also attach a link to the example website, please? I do not know what "block link" feature you are referring to. Thanks
    in Lightbox-Widget-Loop Comment by Phil October 30
  • Sure thing. We will try to replicate that and see what might be causing this. Best regards
    in Mobile Section Background Video - Not playing (Edge/Android) Comment by Phil October 30
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Cannot save Custom CSS after upgrade Comment by Phil October 30
  • I am using Firefox. Anyway, did you try disabling plugins? Also, try disabling BeBuilder Blocks Classic in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/162/JUY0WDUD6JZQ.png Best regards
    in Browser crashes when editing a post or page Comment by Phil October 30
  • I suggest you check that on the staging domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ You can create a staging domain to update Betheme and see what happens then, without interrupting the live website. Best rega…
    in I have purchased your theme. Recently Comment by Phil October 30
  • I was able to reproduce that on Samsung S25 (not the Ultra one). Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will che…
    in Mobile Section Background Video - Not playing (Edge/Android) Comment by Phil October 30
  • I am happy to see that you found the culprit. Is there anything else I can help you with? Best regards
    in The bebuilder pages for my samwiseloh.com are not loading properly. Comment by Phil October 30
  • You built your pages using Elementor. Your problem is directly related to this builder and is unrelated to Betheme (you are currently on the Betheme support page), as it does not occur with Betheme-related features — you said it happens on any updat…
    in I have purchased your theme. Recently Comment by Phil October 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Video is muted, set to autoplay, will not play Comment by Phil October 30
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