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Phil

Phil

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Phil
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  • Are you sure that the URL you sent is correct? I checked it, and it does not work: https://forum.muffingroup.com/betheme/uploads/152/FHTTYK2LL0WL.png Also, in your private message, you did not include FTP credentials. Best regards
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil 2:03PM
  • I received your private message, but you did not include FTP access. Please resend a private message, but with complete information. Thanks
    in Frontend show critical error Comment by Phil 2:03PM
  • We have prepared a correction for that, but I was unable to upload a Betheme package with these fixes to your website. Anyway, we will release an update next week, including these corrections. Best regards
    in Issue with Templates showing 404 + slider categories not showing. Comment by Phil 2:03PM
  • We have corrected it on your website. Please check it out now. Thanks
    in Category Megamenu Comment by Phil 2:03PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can only edit the first section on my 1 page site. Comment by Phil 2:03PM
  • Hi, We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Spacing in the “Read More” element Comment by Phil 2:03PM
  • I have just received your private message, and the theme options open correctly for me: https://forum.muffingroup.com/betheme/uploads/301/3514XE59BAXF.png Are there any steps to reproduce this issue? Did you check that with another browser? Best re…
    in Betheme Options not showing Comment by Phil 12:00PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil 12:00PM
  • In the newest pre-built websites, we do not use Slider Revolution, as, besides being a powerful tool, it is also really heavy and has a huge impact on the website's performance. Moreover, most of the layouts our graphic designer creates can be easil…
    in Slider Revolution is not included plugins? Comment by Phil 10:01AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
    in Frontend show critical error Comment by Phil 10:00AM
  • Hi, 1) Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sticky-sidebars-and-elements/ 2) There is no option to change this color there as it is styled by the browser and CSS does not overwrite it. Best regards
    in How do I fix a product page with a scroll bar? Comment by Phil 10:00AM
  • Hi, To achieve that, I suggest using the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/how-to-build-a-header-like-apple-com/ Best regards
    in Menu text move to the center Comment by Phil 10:00AM
  • Hi, Colors can be adjusted in Betheme -> Theme options -> Colors -> Menu: https://forum.muffingroup.com/betheme/uploads/935/I1K5NF0JOZ9C.png Font size is based on the Main Menu from Betheme -> Theme options -> Fonts -> Size & S…
    in Mobile menu Comment by Phil 10:00AM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Can't Import prebuild website Comment by Phil 10:00AM
  • Stretch in section options affects wraps only, and stretch in wraps affects columns only. https://forum.muffingroup.com/betheme/uploads/054/X3ZPU1U1JXSF.png If you want to have icon boxes with equal heights, you must adjust them manually. Best rega…
    in Elements and Wraps Alignment Issue Comment by Phil 10:00AM
  • When you edit your slider with the Slider Revolution and click on the preview button, does it preview this slider?
    in IMPORT MENU AND HEADER FROM PRE-BUILT WEBSITE Comment by Phil 10:00AM
  • We are still working on that. The problem goes deeper, and we must ensure that everything works properly, but we are on final straight, as we are on the testing part. It should be resolved by tomorrow. Best regards
    in Issue with Templates showing 404 + slider categories not showing. Comment by Phil April 16
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, go to Betheme -> System Status, and see if your server meet theme requirem…
    in Your browser sent a request that this server could not understand Comment by Phil April 16
  • Hi, We have located the root cause of this issue, and we are working to correct it. Best regards
    in Testimonial category selection is not appearing in Builder Comment by Phil April 16
  • I meant other users with similar problems you mentioned in this topic, not your other message. 😉 We are working to fix this issue globally.
    in Query Loop problem Comment by Phil April 16
  • Hi, Do you have all other plugins inactive while importing that demo? Did you try opening any of the imported pages with Elementor? Best regards
    in Can't Import prebuild website Comment by Phil April 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Also, please tell us which pre…
    in BeTheme Demo Import Failing + Layout Broken After Install Comment by Phil April 16
  • You must change the display trigger to "On start with delay", and set the delay there: https://forum.muffingroup.com/betheme/uploads/740/5WAIEJDJ6KAC.png Best regards
    in Footer Popup Timing Comment by Phil April 16
  • Try this CSS code: .mfn-header-menu .menu-item .menu-label:has(+.menu-desc){  font-size: 15px;  line-height: 1.3em; } Thanks
    in Menu Description Position Comment by Phil April 16
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Client slider image size Comment by Phil April 16
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Megamenu Category Comment by Phil April 16
  • One of your custom CSS codes is the culprit. After deactivating custom CSS on your website, it looks like this: https://forum.muffingroup.com/betheme/uploads/769/QLS4DWFSH2WO.png To find the root cause, remove your custom CSS one by one. You can omi…
    in Need to make site completely with black background Comment by Phil April 16
  • Most likely, they disappeared because of this incorrect HTML. You can bring back your content with Revisions, but you must correct everything before saving the page. https://support.muffingroup.com/video-tutorials/how-to-manage-revisions-in-muffin-l…
    in Elements and Wraps Alignment Issue Comment by Phil April 16
  • Hi, We got similar reports, and we are currently checking that. I will let you know when we find what causes this. Best regards
    in Query Loop problem Comment by Phil April 15
  • We are checking that right now. As soon as we fix it, I will let you know. Best regards
    in Issue with Templates showing 404 + slider categories not showing. Comment by Phil April 15
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