Phil
Phil
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- Phil
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We already released a new update fixing that. Please check it out. Best regards
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I am happy to see that you figured it out. If you have any other questions or problems, feel free to ask. Best regards
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We have corrected it on your website. Please check it out. Thanks
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Hi, That is because section by itself is not part of the Query Loop but a container for it. Please assign the background image in the Style tab under the Item subtab: https://forum.muffingroup.com/betheme/uploads/892/EHTI60B9AF52.png https://forum.m…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Hi, Sorry, but we didn't get any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of th…
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We have located the root cause, and corrected it. The fix for this issue will be out with upcoming update, which should be released today. Best regards
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Unfortunately, FTP access is crucial for us right now, as we must get into the files to locate the root cause. Best regards
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It displays like this for me: https://forum.muffingroup.com/betheme/uploads/306/IZ5FA9UG6EIK.png Did you handle this in the meantime? Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will take a closer look at this. Notice! Please attach a link to this forum discu…
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1) There is no option to disable BeBuilder for a specific post type. You can either disable it completely or leave it active for all. 2) I can see HTML errors on that page. Please check all places where you used HTML tags, and ensure that they are a…
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Hi, There is a bug related to the category search and that is why it does not work for you. We plan to release a fix to this issue this week. Best regards
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You have HTML errors on that page: https://forum.muffingroup.com/betheme/uploads/132/6RUNZTSL1ES0.png It means that some HTML tags you used are not closed properly or are misplaced. Check your entire page for any HTML errors and correct them. Thanks
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Hi, There is no option to import only one section, but you can import an entire page and remove sections you do not need. https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
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To clarify, you just want to hide this text, but want to keep stock management for products, right? Best regards
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Sorry, I could not answer you earlier because of the weekend. I could log in now to your WP dashboard, but the FTP access you sent does not work: https://forum.muffingroup.com/betheme/uploads/139/JBR0Y34S3AE0.png Please resend that, but ensure that …
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You did not have this option enabled in Elementor: https://forum.muffingroup.com/betheme/uploads/882/KNE3E27B7RV0.png During pre-built import, there is information that this option must be enabled: https://forum.muffingroup.com/betheme/uploads/071/G…
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You installed an update that does not contain this fix, and that is why it is off. As I mentioned, it will be fixed in the upcoming one, and we have not released it yet. The latest update was on April 9th, so some time before my last message here. I…
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Most of the newest pre-built websites has their hero sections made with BeBuilder. Here is an example: https://themes.muffingroup.com/be/paintstore/ We have no video tutorial about creating that, but build it like any other section. Best regards
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Set your header Position to Fixed with Body offset set to No: https://forum.muffingroup.com/betheme/uploads/604/H74BJ6SU454E.png Your sections' backgrounds colors fields must blank, but set the color for the Scroll state: https://forum.muffingroup.c…
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The following CSS code is the culprit: https://forum.muffingroup.com/betheme/uploads/816/C824KV2ZZDG8.png Remove it, and stretch will work properly. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access…
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Are you sure that the URL you sent is correct? I checked it, and it does not work: https://forum.muffingroup.com/betheme/uploads/152/FHTTYK2LL0WL.png Also, in your private message, you did not include FTP credentials. Best regards
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I received your private message, but you did not include FTP access. Please resend a private message, but with complete information. Thanks
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We have prepared a correction for that, but I was unable to upload a Betheme package with these fixes to your website. Anyway, we will release an update next week, including these corrections. Best regards
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We have corrected it on your website. Please check it out now. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
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I have just received your private message, and the theme options open correctly for me: https://forum.muffingroup.com/betheme/uploads/301/3514XE59BAXF.png Are there any steps to reproduce this issue? Did you check that with another browser? Best re…