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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Portfolio and Shop grid Comment by Phil 3:02PM
  • Hello, We provide this forum in English only, so please rewrite your message in English. Moreover, please always attach a link to your website and screenshots showing what you refer to. Thanks
    in Backend Comment by Phil 3:02PM
  • Sorry, but we haven't received any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you haven't received any message from us, please resend your login credentials. Be sure that you sent all o…
    in Revolution Slider Comment by Phil 1:10PM
  • Please use the dropcap shortcode https://muffingroup.com/betheme/elements/dropcap/. So it should look like this: [dropcap]O[/dropcap]nce upon a time... Then use the CSS code as I mentioned here: https://forum.muffingroup.com/betheme/discussion/comme…
    in Are all Google Fonts uploaded to the theme? Comment by Phil 11:02AM
  • Please disable your plugins one by one, and check when the problem disappears on the checker which shows this problem. When you find out which is the culprit, let me know. Best regards
    in Google fonts - lcache fonts local - doesst work Comment by Phil 11:02AM
  • Hi, Edit your header template and go to the template settings. Then change the position to absolute with no body offset: https://forum.muffingroup.com/betheme/uploads/754/EI7FXX7MH2BE.png Then, for the section background, set transparency: https://f…
    in Transparent menu/header Comment by Phil 11:02AM
  • In the popup template conditions you do not have to put anything there if you want to assign the popup to a single page. Best regards
    in single page pop up Comment by Phil 11:02AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problems with Paypal Comment by Phil 11:02AM
  • I am happy I could help. Please let me know if you have any other questions or problems. Best regards
    in Need to add a specific shadow to my header. Comment by Phil 11:02AM
  • Hi, You can install/update the bundled plugin from Betheme -> install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to pu…
    in Revolution Slider Comment by Phil 11:02AM
  • Hi, I am sorry, but I do not know which bug you refer to. Please explain in more detail what is happening. Thanks
    in woocommerce.php file bug Comment by Phil 11:02AM
  • Please validate it now. It should be displayed correctly. Best regards
    in Subcategory problem settings Comment by Phil February 23
  • Hi, Select popup in the Page Options for the page where you want to show it: https://forum.muffingroup.com/betheme/uploads/336/AXQNTVP12K4A.png Best regards
    in single page pop up Comment by Phil February 23
  • On what device are you checking that? Best regards
    in Mega Menu import Comment by Phil February 23
  • Hi, In caption, you can use HTML tags, but only "filtered HTML" that are considered by WP as safe such as: <a>, <strong>, <b>, <em>, <i>, <span>, <br>. https://developer.wordpress.org/reference/fun…
    in Can you put a
    or <p> inside a caption     Comment by Phil February 23
  • Your CSS code is wrong, as there are no p tags inside the "dropcap" class. Moreover, pseudoclasses are unnecessary. So your CSS code should contain the class only. https://forum.muffingroup.com/betheme/uploads/735/CF69Z73NC9E1.png Best reg…
    in Are all Google Fonts uploaded to the theme? Comment by Phil February 23
  • Indeed, it is supposed to be a zip file. In the icomoon in the Generate Font tab, please open preferences, and ensure that Class Prefix is set to "icon-": https://forum.muffingroup.com/betheme/uploads/548/5MC9XOOU4K8G.png You can also send…
    in Icomoon file won't load icons Comment by Phil February 23
  • Hi, No, you do not have to push the save button after using the Builder -> SEO option. Best regards
    in Save after using "Export Builder SEO?" Comment by Phil February 23
  • Sold out text can be changed in Betheme -> Theme options -> Shop -> General: https://forum.muffingroup.com/betheme/uploads/445/HTB9CK1ZEE9N.png To reduce transparency, use the following CSS code: .products .product.outofstock .product-loop-…
    in SOLD tag on product Comment by Phil February 23
  • Hi, There is no option to change the links there, as they are predefined. You would have to modify the theme files to make these changes, but such customizations are out of the support scope. Best regards
    in I want to change links of 'sticky shop menu' Comment by Phil February 23
  • That is because you still have negative values assigned to the mobile view: https://forum.muffingroup.com/betheme/uploads/741/AC7OGZTKYAAR.png You must reset it there as well. https://support.muffingroup.com/video-tutorials/responsive-editing-in-beb…
    in Space problem in Homepage Comment by Phil February 23
  • We are incredibly sorry for that. Our team was sure that it was fixed. Anyway, can you check it out now? We double-checked that, and it should not occur anymore. Best regards
    in Center menu Comment by Phil February 23
  • In most elements in the Betheme, we use the WordPress function wp_get_attachment_image(), which adds the ALT attribute by default. However, you can remove it by adding the code below to your child theme functions.php: add_filter( 'wp_get_attachment_…
    in Need to remove empty alt tags (alt="") Comment by Phil February 23
  • I am happy I could help. Let me know if you have any other questions or problems. Best regards
    in How to remove the triangle on the right top Comment by Phil February 23
  • That is because the home page has One Page option enabled. Please disable it in the Page Options: https://forum.muffingroup.com/betheme/uploads/332/D3TJHR09FG31.png Best regards
    in How can I change the "Home" text to white when scrolling down? Comment by Phil February 23
  • We will check that, and I will inform you when we find anything. Best regards
    in Subcategory problem settings Comment by Phil February 23
  • Hi, I must contact the dev team about that. I will get back to you when I hear back from them. Best regards
    in Need to remove empty alt tags (alt="") Comment by Phil February 21
  • Hi, In this gray space, there should be this blue newsletter area, but you moved it up -750px: https://forum.muffingroup.com/betheme/uploads/426/LT20HAEFNPTU.png When you remove this value, the newsletter will be placed like this: https://forum.muff…
    in Space problem in Homepage Comment by Phil February 21
  • Hi, I am happy to see that you managed to fix that. If you have any other questions or problems, feel free to ask. Best regards
    in Can’t open page in builder anymore (“Landing Page Content”) Comment by Phil February 21
  • Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be . Notice! Please …
    in I can't install any themes Comment by Phil February 21
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