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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problems with the latest version BeTheme 28.3 Comment by Phil 3:00PM
  • https://forum.muffingroup.com/betheme/discussion/comment/276670#Comment_276670 No, it is not possible to achieve that with the template. https://forum.muffingroup.com/betheme/discussion/comment/276671#Comment_276671 In Woo Blocks, there is Cross-sel…
    in Add a coupon Button and Field Comment by Phil 3:00PM
  • We are checking this. I will let you know when we find the culprit. Best regards
    in Portfolio and Shop grid Comment by Phil 3:00PM
  • Hi, Sorry, but I have not received any message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all…
    in Problem vith languages Comment by Phil 1:00PM
  • I used regenerate thumbnails option from Betheme -> Tools, and the image displays correctly now: https://forum.muffingroup.com/betheme/uploads/092/STVZ12L8XXA6.png https://forum.muffingroup.com/betheme/uploads/963/LSQTN0SHBSFO.png Please check it…
    in Portfolio and Shop grid Comment by Phil 11:01AM
  • Please update Betheme to the newest version, as it was fixed in the last release. Best regards
    in Breadcrumbs showing HTML code Comment by Phil 11:01AM
  • Hello, Please check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make y…
    in Very Low Mobile PageSpeed Score (54) – Betheme Optimization Help Needed Comment by Phil 11:01AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in BeBuilder not working in footer template. Comment by Phil 11:01AM
  • Hi, From the plugins you mentioned at the beginning, we support ACF only. Did you try disabling all unsupported plugins to see if the problem persists? BTW I cannot access your website: https://forum.muffingroup.com/betheme/uploads/942/C5O6GIMD9L2B.…
    in Support Needed: Role-based access/login redirect & portal loop issues on portal.karisrealtors.com (B Comment by Phil 11:01AM
  • Though some plugins are installed with a pre-built website, it does not mean that we are the authors of the plugin. No, we did not experience the problem you have before. Please contact Elementor support here: https://wordpress.org/support/plugin/el…
    in Your Site is Experiencing a Technical Issue Comment by Phil 11:01AM
  • Hi, The Bookstore demo uses WooCommerce blocks on cart and checkout pages. You have shortcodes there. So you should edit cart and checkout pages, remove shortocodes, and put blocks instead: https://woocommerce.com/document/woocommerce-store-editing/…
    in Add a coupon Button and Field Comment by Phil 11:01AM
  • The problem is the checkout template. The checkout template is based on the WooCommerce checkout shortcode, which is no longer supported by the PayPal Payments plugin, and it works with Woo blocks only. On your testing domain, we switched the checko…
    in Problems with Paypal Comment by Phil 11:01AM
  • Is there a specific page you cannot edit or does it happen for all of them? I checked a random one, and it opens correctly for me. Both with regular edit and BeBuilder: https://forum.muffingroup.com/betheme/uploads/820/S6FX48Y0F8AZ.png https://forum…
    in Theme blocks me from editing the page Comment by Phil 11:01AM
  • Try the following CSS code: .woocommerce .products .product{  margin-bottom: 0!important; } Put it in Betheme -> Theme optiosn -> Custom CSS & JS -> CSS. Best regards
    in Product page Comment by Phil February 25
  • Hi, Please install WooCommerce, configure it, and create new products with the wines. https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ There is no option to turn the portfolio into a shop, so you must re…
    in Woocommerce Template issue./Portfolio not shop Comment by Phil February 25
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Breadcrumbs showing HTML code Comment by Phil February 25
  • To find which of your plugins is the culprit, activate them one by one to see when the problem reoccurs. Best regards
    in Revolution Slider doesn't seem to install Comment by Phil February 25
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to…
    in Theme blocks me from editing the page Comment by Phil February 25
  • 1) Font assigned there is the following one: https://forum.muffingroup.com/betheme/uploads/595/BBGS9IOGHC0Z.png 2) You did not fill in the font name: https://forum.muffingroup.com/betheme/uploads/535/49AFL3CBMNN1.png It cannot be empty, and it is a …
    in Are all Google Fonts uploaded to the theme? Comment by Phil February 25
  • I do not see this class assigned to any of the elements on your website. Anyway I have added it to the Banner Box element: https://forum.muffingroup.com/betheme/uploads/641/7XIVSN339YVQ.png Please check it out now. Best regards
    in Center menu Comment by Phil February 25
  • Please replace the last CSS code I sent you with the following one: .products .product .soldout{  background: #000;  border-radius: 4px; } .products .product .soldout h4{  margin-bottom: 0!important;  border: none!important;  font-size: 30px!importa…
    in SOLD tag on product Comment by Phil February 25
  • Hi, Which pre-built website did you install? Do you have any other plugins active except the ones installed with the demo? Best regards
    in Revolution Slider doesn't seem to install Comment by Phil February 25
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
    in Portfolio and Shop grid Comment by Phil February 25
  • Hi, To hide the theme, you would have to modify the files (in which we do not provide help) or use third-party plugins. We cannot recommend any other plugins than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#co…
    in WP theme detector Comment by Phil February 25
  • Hi, The message indicates that there is a problem with Elementor. In that case, you should contact Elementor support regarding this. Best regards
    in Your Site is Experiencing a Technical Issue Comment by Phil February 25
  • Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance …
    in Product page Comment by Phil February 25
  • Do you refer to these fields?: https://forum.muffingroup.com/betheme/uploads/865/MYC5J54T5MFB.png I can fill them. If I am looking at the wrong spot, please let me know the place where I should check that. Best regards
    in Problems with Paypal Comment by Phil February 25
  • Hi, Thanks for reporting. It seems that this bug occurred in the latest version. We have found the root cause and prepared a fix for this, so it will be corrected in the upcoming update. Best regards
    in Ajax in imput change - dont working Comment by Phil February 25
  • Hi, We are not creators of Elementor, so we do not "give" updates to it. If you have problems with this plugin, you should contact the plugin authors. Best regards
    in Elementor Pro Comment by Phil February 25
  • Hi, Here: https://forum.muffingroup.com/betheme/uploads/580/0C3XKYL1F3SD.png https://forum.muffingroup.com/betheme/uploads/684/VIT6EPFL6D4B.png https://forum.muffingroup.com/betheme/uploads/112/R5OS2CT5HW5P.png You have an unclosed <b> tag (wh…
    in List Element Bug Comment by Phil February 25
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