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Phil

Phil

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Phil
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Moderator

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  • I received your private message, but the user you sent credentials to does not have admin rights. Please change this user's privileges. Thanks
    in Issue with Overlay Comment by Phil 3:00PM
  • I did not give this to you as it generates too many other issues. I am sorry, but if you want to hide it with a CSS code, you should contact your web developer. Best regards
    in Breadcrumbes Comment by Phil 1:05PM
  • Hi, Please go to Betheme -> System status, and check if your server meets theme requirements. If something has a red cross, it means that this value must be increased to the minimum required value, and you must contact your hosting provider regar…
    in Whats the issue Comment by Phil 1:05PM
  • Hi, There is no option to hide a particular part of the breadcrumbs. You would have to hide the whole breadcrumbs. I suggest changing the Uncategorized name instead: https://www.wpbeginner.com/beginners-guide/rename-the-uncategorized-category/ Best…
    in Breadcrumbes Comment by Phil 11:02AM
  • Hi, The cache is the reason why you do not see changes instantly, and installing a plugin will not help. If you have not installed any caching plugin so far, it means that you have some cache tool active on your server, so regarding this, you should…
    in Plugin Comment by Phil 11:02AM
  • Hi, You can hide them in Betheme -> Theme options -> Global -> Navigation & Share. Uncheck this option: https://forum.muffingroup.com/betheme/uploads/082/VI3ZP82I27YA.png Best regards
    in navigational arrows Comment by Phil 11:02AM
  • See the following article: https://support.muffingroup.com/how-to/how-to-change-default-copyright-in-footer/ Best regards
    in change the logo Comment by Phil 11:01AM
  • Hi, There is no option for that. Wraps cannot have background videos. Best regards
    in Sections with video background Comment by Phil 11:01AM
  • Hi, I can see that single posts loads correctly: https://forum.muffingroup.com/betheme/uploads/713/JMUXF66O9FLX.png Did you handle this in the meantime? Best regards
    in I can't access the content of the single blog. I think there's some kind of issue. Can you help me? Comment by Phil 11:01AM
  • Hi, Videos should be automatically looped. If it does not work for you, please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Video background loop Comment by Phil 11:01AM
  • Hi, Go to your Media tab in WordPress, click on the image you want to use, and the ID will be visible here: https://forum.muffingroup.com/betheme/uploads/708/CO7GWC3UDQIP.png Best regards
    in Image gallery inline builder Comment by Phil 11:01AM
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this f…
    in Issue with Overlay Comment by Phil 11:01AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Bebuilder loading to infinity when trying to create update a template Comment by Phil 11:01AM
  • Hi, 1) Go to Betheme -> Theme options -> Global -> Navigation & Share, and set to Hide the Share Box: https://forum.muffingroup.com/betheme/uploads/527/0A42UGJM5S9Q.png 2) Hiding SKU and Categories requires a custom CSS code. If you nee…
    in how to remove sku, category and share button Comment by Phil 11:01AM
  • Hi, Edit the product template, edit the Product Price element, and disable Price range visibility: https://forum.muffingroup.com/betheme/uploads/935/AILKSFTHX1I5.png Best regards
    in hide price range Comment by Phil 11:01AM
  • If you want to contact us privately, use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.  Notice! Please attach a link to this forum discussion. Thanks
    in Sidebar Menu can not open and cant add an icon instead of default icon as hamburger menu Comment by Phil 11:01AM
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder issue when editing Single Product template Comment by Phil 11:01AM
  • What you can try is downloading a fresh package from Themeforest, replacing the current one you have installed, and then registering your new license. Best regards
    in I’m having trouble installing my licence Comment by Phil 11:01AM
  • Hello, Please see the following article: https://support.muffingroup.com/faq/the-theme-is-missing-the-style-css-stylesheet/ Best regards
    in THEME upload issue Comment by Phil 11:01AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Error on Mega Menu Comment by Phil 11:01AM
  • Where I can change the currency on your website? I do not see an option for that anywhere. Best regards
    in Currency symbol does not update with WPML Multicurrency Comment by Phil December 23
  • Hi, You can change it in Betheme -> Theme options -> Global -> Logo. Best regards
    in change the logo Comment by Phil December 23
  • Colors are taken from Betheme -> Theme options -> Colors -> Forms, and button styles are taken from Betheme -> Theme options -> Global -> Buttons. Best regards
    in Edit contact form Comment by Phil December 22
  • Hi, See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-build-forms-with-contact-form-7-betheme/ Best regards
    in Edit contact form Comment by Phil December 22
  • Still no difference: https://forum.muffingroup.com/betheme/uploads/928/3AE1AJW58UCN.png Best regards
    in I’m having trouble installing my licence Comment by Phil December 22
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Template error Comment by Phil December 22
  • I received your private message, but it is incomplete as it does not contain the FTP host address. Please send another message with complete information. Best regards
    in Betheme 28.2.1 caused critical error on website Comment by Phil December 22
  • Hi, Thanks for letting us know. We will remove it in the upcoming update. Best regards
    in Request to permanently disable recurring admin notice Comment by Phil December 22
  • Hi, Currently, there is no option to filter out past events, so the best solution would be the one with the category you mentioned. I will pass it to the dev team, and we will check possible ways to improve that. Best regards
    in Events Query Section Loop - How to show only upcoming events in chronological order? Comment by Phil December 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Single product page Comment by Phil December 22
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