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Phil

Phil

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Phil
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  • I received your private message, but you attached FTP credentials only and forgot about WP dashboard access. Please send another message with complete information. Thanks
    in The backend of the pages does not open Comment by Phil 2:00PM
  • The new update should be available now. Best regards
    in Update? Comment by Phil 2:00PM
  • Please open this page with BeBuilder, not WPML translation. Then you should be able to edit this element directly. Best regards
    in Change color of the text Comment by Phil 2:00PM
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming Betheme update. Best regards
    in Problem with betheme slider. Comment by Phil 2:00PM
  • All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme license o…
    in Duplicate the same website to new domain - keep all data Comment by Phil 2:00PM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in WPML & BeTheme Comment by Phil 2:00PM
  • Hi, You can use WPML Advanced Translation Editor as it handles BeBuilder content, and the layout will be preserved after translation. Best regards
    in WPML & BeTheme Comment by Phil 2:00PM
  • Hi, You must edit your products with the BeBuilder: https://forum.muffingroup.com/betheme/uploads/850/8CBKBA0CS12I.png Best regards
    in How to create different blocks with product description in long description Comment by Phil 12:00PM
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in The backend of the pages does not open Comment by Phil 12:00PM
  • I received your new message, and the FTP credentials work. However, are you sure that the FTP you sent is the one to the website you have problems with? No changes we make in the files have an effect, for example, enabling debug: https://forum.muffi…
    in Unable to edit with Bebuilder Comment by Phil 10:04AM
  • I could not verify that due to 2FA. Can you disable it for a troubleshooting period? Best regards
    in Unable to edit with Bebuilder Comment by Phil 10:04AM
  • Hi, You can use inline CSS to change the color of this link: https://forum.muffingroup.com/betheme/uploads/061/ASNTXVOL2FBB.png Best regards
    in Change color of the text Comment by Phil 10:04AM
  • Hi, Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in DUPLICATE TRANSACTION Comment by Phil 10:04AM
  • Did you assign your Sidebar menu template to the header template as explained in the video tutorial I sent you earlier? https://forum.muffingroup.com/betheme/discussion/comment/277767#Comment_277767 Best regards
    in Mobile menu Comment by Phil 10:04AM
  • Hi, You can install/update the bundled plugin from Betheme -> install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to pu…
    in Update? Comment by Phil 10:04AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in The backend of the pages does not open Comment by Phil 10:04AM
  • Hi, Did you edit these pages with BeBuilder to check if images are assigned properly? Best regards
    in Images don't appear in other languages than English Comment by Phil May 19
  • Please move your section loop into a blog template. Then this template will overwrite the blog page layout. https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ Best regards
    in Filter Forms in Section Loop Comment by Phil May 19
  • I can see that you have many pending updates. Please update your plugins and theme on your website, and check if the problem persits. If this will not help, please disable all plugins except WPML, and rechck that. Thanks
    in How can I edit translated portfolio items? Comment by Phil May 19
  • Please check it out now. I have opened translated portfolio templates in appropriate languages, and saved them: https://forum.muffingroup.com/betheme/uploads/871/ST4X42PDJ7HH.png https://forum.muffingroup.com/betheme/uploads/668/IZOLAMVLKBMG.png Bes…
    in Images of portfolio items disappear in other languages Comment by Phil May 19
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Visualization problem with different browser Comment by Phil May 19
  • Hi, I have passed it on to the dev team. Best regards
    in Please increase maximum font size Comment by Phil May 19
  • Hi, Please check if your slider type is set to Slider. If so, change it to Scene. Please edit it, go to Module General Options -> Layout, and set it there: https://forum.muffingroup.com/betheme/uploads/854/IG0M9Q4UEHMK.png Best regards
    in Extreme 2 Website Template - Refreshing every 5 seconds Comment by Phil May 19
  • I am sorry, but I do not understand. Please explain that in more detail. Thanks
    in Filter Forms in Section Loop Comment by Phil May 19
  • Hi, Please do a test and switch to another theme like Twenty Twenty-Five, and check if the same thing happens then. When you do it, please let me know about the results. Best regards
    in Can't install new plugins Comment by Phil May 19
  • I have copied your slider to not interfere with your existing one. You must click on the image with waves, and set its option to be at the very bottom: https://forum.muffingroup.com/betheme/uploads/033/LAWRMZ8TKROH.png Best regards
    in Insert a wavy border below the slider Comment by Phil May 18
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
    in Images of portfolio items disappear in other languages Comment by Phil May 18
  • Hi, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to…
    in How can I edit translated portfolio items? Comment by Phil May 18
  • Please go to the Templates tab, and check if you have any single portfolio templates: https://forum.muffingroup.com/betheme/uploads/481/3RXIC3VE3XXH.png If you have any templates there, ensure that they are translated to other languages. Best regar…
    in Images of portfolio items disappear in other languages Comment by Phil May 18
  • I was afraid that it does not appear for you at all. I am glad that I could help you find it. Best regards
    in Yoast Issues Comment by Phil May 18
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