Phil
Phil
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- Phil
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Comments
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You did not attach FTP credentials as I asked. Please send another message with complete information. Also, please tell me which page uses a layout. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, I am sorry, but I do not quite understand what your goal is. Could you explain that in more detail, please? I want to avoid any misunderstandings. Thanks
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Please check it out now. We have made changes on your website. For filters, we determined that attributes from parent categories should be included 'include_children' => true. We are considering adding an option for that in the Filters element, b…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, What you showed on your screenshot does not look like a landing page, but a mega menu. If you want to edit it, see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-vertical-mega-menu/ Best regards
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We are checking that now. I will let you know when we find anything. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Please edit the Portfolio element on that page, and set filters to hide: https://forum.muffingroup.com/betheme/uploads/992/CR3OTETNOI53.png Best regards
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Hi, Please do a quick test and check if the same thing happens when you switch to another theme like Twenty Twenty-Five. When you do that, please let me know about the results. Thanks
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Probably, we somehow missed adding this feature in previous updates. I reminded it to the dev team. Best regards
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Hi, It is a deprecated feature, so if on your website you do not have at least one layout created, then they will not appear at all. Best regards
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Could you resend your second message along with a link to this forum discussion, please? Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this forum …
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When the blog page is set, then it takes its layout from Betheme -> Theme options -> Blog & Portfolio -> Blog, or from Templates. To get rid of doubled posts, edit this page, and remove the Blog element from the BeBuilder. Best regards
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1) It does not have to be plugin for images. Please disable all of your plugins, and check if the problem persists. 2) Please edit this page, and remove empty containers. Best regards
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If you worry about an update, you can always create a backup using a Duplicator plugin. https://wordpress.org/plugins/duplicator/ If I recall correctly, it has already been corrected, but you have a version from 2024. Even if not for fixing, it is g…
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Did you send two messages? I am asking because the person who manages the mailbox forwarded only one message to me, without passwords. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Please also tell what steps yo…
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Hi, Please update Betheme to the newest version, and check if the problem persists. Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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Hi, I can see that this website does not have the newest version of Betheme installed. Please update it and check if the problem persists. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact for…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Hi, 1) Did you change your logo in Betheme -> Theme options -> Global -> Logo? Did you purge the cache on your website? Did you try disabling your plugins? 2) There are three empty containers in Elementor causing this gap: https://forum.muf…
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We have corrected it on your website. You did not close a bracket in the color field in the theme options, and it caused this problem. https://forum.muffingroup.com/betheme/uploads/068/E2IL22E6QZAG.png After closing that, the header template display…
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Hi @BetterBrandsInternational, Do you have the newest version of Betheme installed? Please check if the problem persists when you change the alignment on the Desktop breakpoint: https://forum.muffingroup.com/betheme/uploads/959/9FVJ95H7LOGN.png Than…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, If you do not see templates in your WP panel, ensure that they are enabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/294/U85230P6WODZ.png If you want to hide the header from your cu…