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Phil

Phil

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Phil
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  • We have rechecked that, and this problem was caused by WordPress. After re-installing WP on your website, BeBuilder loads correctly. Best regards
    in Stucks on "Loading Builder.." Comment by Phil 10:01AM
  • As you might see in the link I sent you in my previous message, WP indicates that PHP version 8.4 have beta support. https://forum.muffingroup.com/betheme/uploads/317/8TVCQZ7I4KQ8.png Best regards
    in Regarding the reliability confirmation of PHP execution environment updates. Comment by Phil 10:01AM
  • 1) You must check what suits your website best. There is no specific value that will be perfect. 2) I am sorry, but I do not get what you want to revive. Please remove the part I highlighted in my previous screenshot, and the menu items will align t…
    in I'm having two tricky problems with my website: Comment by Phil 10:01AM
  • All you have to do is to drag and drop elements. If you need logo in your sidebar, drag and drop logo element in the sidebar template: https://forum.muffingroup.com/betheme/uploads/714/AVNQK3QG5S1D.png If you need shop icon, drag and drop icon eleme…
    in Mobile menu Comment by Phil 10:01AM
  • No, it was nothing on your side. We had to adjust theme files so popups codes generate on Blank pages, as in regular pages they are generated in the footer. Best regards
    in Popup not firing on blank page template Comment by Phil 10:01AM
  • I am sorry, but I do not get what you mean by "connect any other way". Can you explain that, please? Did you check the FTP credentials you sent to see if they work for you? Did you check if you do not have regional restrictions on your ser…
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil 10:01AM
  • Hello, Please note that SEO scores are influenced by a wide range of external factors, including content quality, keyword competition, and site configuration, which are not directly related to the BeTheme itself. Since your query is not related to t…
    in My website's SEO score keeps dropping. Comment by Phil 10:01AM
  • We have corrected that on your website. Please check it out. Best regards
    in Popup not firing on blank page template Comment by Phil May 14
  • Your master values remained untouched: https://forum.muffingroup.com/betheme/uploads/247/MLUR8PVH2CWJ.png Please contact your hosting provider and ask to adjust that. Thanks
    in Stucks on "Loading Builder.." Comment by Phil May 14
  • Outbound links are visible correctly by YOAST. https://forum.muffingroup.com/betheme/uploads/112/9ZA0DLWLOXYQ.png https://forum.muffingroup.com/betheme/uploads/732/QX1UOVZQGE3V.png Anyway, I noticed something on the second page. In the HTML element …
    in Yoast Issues Comment by Phil May 14
  • Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Stucks on "Loading Builder.." Comment by Phil May 14
  • Sorry, but I cannot find the parts you showed in your screenshots. Can you send direct links to them? Anyway, if it happens or is logged only by users, it could mean that the cache is the culprit. Please, turn off all of the plugins, refresh your ca…
    in links and titles errors Comment by Phil May 14
  • 1) You can upload a larger logo for mobile display in Betheme -> Theme options -> Responsive -> General: https://forum.muffingroup.com/betheme/uploads/117/TC7EAA2AGD82.png 2) I have checked that, and it passed for me: https://forum.muffingr…
    in I'm having two tricky problems with my website: Comment by Phil May 14
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
    in Insert a wavy border below the slider Comment by Phil May 14
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in links and titles errors Comment by Phil May 14
  • Hi, No, it will not have a negative impact on WordPress. If you want to check WP and PHP compatibility, see the following link: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/ Best regards
    in Regarding the reliability confirmation of PHP execution environment updates. Comment by Phil May 14
  • Hi, Deleting it will not affect the operation of your website, and you can remove it in the place where you took your screenshot. Click on the theme details, and then on the Delete button: https://forum.muffingroup.com/betheme/uploads/747/91N627ED4R…
    in Could you please tell me my backend theme/scene theme? Comment by Phil May 14
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be . Notice! Please attach a link to th…
    in Popup not firing on blank page template Comment by Phil May 14
  • Hello, Please check the following links: https://www.wpbeginner.com/how-to-install-wordpress/ https://support.muffingroup.com/video-tutorials/how-to-install-wordpress-theme-2025/ The following video is a bit old, but the installation process remaine…
    in C-Panel Install Tutorial Comment by Phil May 14
  • Hi, We suggest using the Duplicator plugin: https://wordpress.org/plugins/duplicator/ We used it dozens of times, and never had problems with it. Best regards
    in Duplicate the same website to new domain - keep all data Comment by Phil May 14
  • Hi, It has already been fixed in the latest Betheme update, so please update it, and the problem will be gone. Thanks
    in Image Gallery popup slideshow counter error Comment by Phil May 14
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Deactive Comment by Phil May 14
  • Your server does not meet the theme requirements: https://forum.muffingroup.com/betheme/uploads/500/JW1S1XBWG9J5.png Please contact your hosting provider to increase these values to the recommended ones, and check if the problem persists. Thanks
    in Stucks on "Loading Builder.." Comment by Phil May 14
  • Hi, Please edit this Mega Menu template, and when you click on that element, you will be able to change the link there. https://support.muffingroup.com/video-tutorials/how-to-use-mega-menu/ Best regards
    in How can I change the link on a menu item Comment by Phil May 14
  • Please send access to your website, so we can take a closer look at this. Thanks
    in Yoast Issues Comment by Phil May 14
  • Hi, No, there is no option to change it there. For a higher customization option, I suggest using Query Loop instead: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in Number of columns in Blog Slider Comment by Phil May 14
  • This fix will be out in the upcoming Betheme update, so after it, it will be working for your other websites. It was just an unlucky coincidence, as there was a little bug in the function that was checking if any layouts existed. Best regards
    in Custom layouts are no longer visible in the menu Comment by Phil May 13
  • Hi, Thank you for providing such a detailed report and the specific code snippet found in your footer.php. This is a classic example of a "SEO Spam Injection" or "WordPress Backdoor," and the fact that it occurred on a site with …
    in Security incident with all my pages Comment by Phil May 13
  • 1) It means that some changes in your child theme are the culprit. Please contact your web developer regarding this. 2) I have passed it on to the dev team, and we will correct that in the upcoming update. Best regards
    in The Burger Menu no longer works after the update Comment by Phil May 13
  • You can set the background color for the menu items under the style tab of the menu element. https://forum.muffingroup.com/betheme/uploads/618/85D83CJYAP2C.png But adding this triangle on hover would require writing a custom CSS code. Best regards
    in Does the client require a BeTheme using the old HTML layout? Comment by Phil May 13
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