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Phil

Phil

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Phil
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  • We have made appropriate corrections, and the backend builder loads faster. Please check it out now. Best regards
    in Theme blocks me from editing the page Comment by Phil 3:00PM
  • This part does not seem to come from our theme. Are you sure that you used the Betheme features for this area? What element/post type did you use there? Best regards
    in Space problem in Homepage Comment by Phil 3:00PM
  • Please edit the Shop Products element, switch from span to p, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/496/2PBXYB6GA9IZ.png Best regards
    in Add a coupon Button and Field Comment by Phil 1:14PM
  • Please use the following CSS code: @media only screen and (max-width: 767px) {  .single-product .content_wrapper .tab-description .section_wrapper {   padding-left: 0px;   padding-right: 0px;  } } Best regards
    in Product page Comment by Phil 1:10PM
  • Please do not share your login credentials on the forum as others can see them. Anyway, as you already sent them, I have checked that, and it seems that the Slider Revolution rendering engine was the culprit. After I switched to SR6, the glitch seem…
    in Video in hero crashes Comment by Phil 11:00AM
  • Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please contact your hosting provider and ask to allow all the rules th…
    in Cannot edit pages Comment by Phil 11:00AM
  • I am happy to see that you found the culprit. Please let me know if you need help with anything else. Best regards
    in theme option error Comment by Phil 11:00AM
  • What shop problem do you refer to? I am sorry, but I got a little lost here. Thanks
    in Add a coupon Button and Field Comment by Phil 11:00AM
  • https://forum.muffingroup.com/betheme/discussion/comment/276821#Comment_276821 You can use ACF for that. See the following vidoe tutorial: https://support.muffingroup.com/video-tutorials/advanced-custom-fields-in-action-with-bebuilder/ https://forum…
    in Product page Comment by Phil 11:00AM
  • Hi, 1) I am checking your webstie on desktop and plus icons are visible: https://forum.muffingroup.com/betheme/uploads/856/Y7POJ8DA8G68.png Did you handle this in the meantime? Or should I check it on some specific browser? 2) Reviews are visible as…
    in elements show up differently on dektop vs ipad Comment by Phil 11:00AM
  • Please let us know when the problems with the server will be resolved. Thanks
    in Theme blocks me from editing the page Comment by Phil 11:00AM
  • We have made corrections in your theme files, and unassigned cart and checkout templates, please check it out now. This fix will be also included in the upcoming update. Best regards
    in Add a coupon Button and Field Comment by Phil March 3
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, go to Betheme -> System status, and check if your server meet theme requir…
    in theme option error Comment by Phil March 3
  • Now I do not see any slider in your shop page: https://forum.muffingroup.com/betheme/uploads/868/38L4FRMHKD6C.png Also, I see only one widget in your sidebar, and there is no spacer there: https://forum.muffingroup.com/betheme/uploads/332/WVKPIS6QSK…
    in Revolution Slide for WooCommerce Shop Comment by Phil March 3
  • You sent us the same login credentials as before, but this FTP access contains files to another domain: https://forum.muffingroup.com/betheme/uploads/737/KK5QF324I1GM.png There are no files for the "tigulliodesigndistrict.com". Please send…
    in Theme blocks me from editing the page Comment by Phil March 3
  • What you are asking for requires file customization, which is not covered by the standard support policy. As per the Item Support Policy, we do not offer free modifications or extensions of the theme's original functionality. Item policy says: Item …
    in Space problem in Homepage Comment by Phil March 3
  • Hi, Your second link shows tabber, not the Tabs element. Tabber is always triggered from a section, so it always takes the entire width. If you want to split it as in your first link, use the Tabs element instead. Best regards
    in How to place Tabs next to an info column in BeBuilder? Comment by Phil March 3
  • Hi, What kind of file is that? Favicons should have ICO extension. Please see the following article: https://support.muffingroup.com/how-to/how-to-set-up-favicon/ Best regards
    in theme option error Comment by Phil March 3
  • You can use any dummy email address like "[email protected]". Thanks
    in Add a coupon Button and Field Comment by Phil March 3
  • Yes, please. However, if this happens again, please let us know. Try to remember the steps you did before it happened, and we will try to replicate that and prevent this issue to reoccur. Best regards
    in Mobile Side Menu is stuck Comment by Phil March 3
  • Sure thing, we can assist you encounter problems with Betheme during this change. Best regards
    in Problem vith languages Comment by Phil March 3
  • This page also loads for me: https://forum.muffingroup.com/betheme/uploads/743/6ND13VFBCJ1C.png https://forum.muffingroup.com/betheme/uploads/480/QBDQOWCKF6U2.png Anyway, I noticed that the backend editor really loads slowly. We probably found the c…
    in Theme blocks me from editing the page Comment by Phil March 3
  • Hi, There is no such file as customer-processing-order.php in Betheme. Moreover, we do not interfere with Woo emails anyhow. You should reach out to WooCommerce support regarding this, as this is their functionality. Best regards
    in How to Change Default Customer Processing Order Email Text Comment by Phil March 3
  • I have passed it on to the dev team, and we will check if the button can be added to the bar at the top as well for the custom post types. If it is possible, we will implement that in the upcoming updates. Best regards
    in BeBuilder not available for custom post types Comment by Phil March 3
  • Thanks for the links, but I do not know what is wrong. Can you attach a screenshot showing your issue, please? It would also help if you explained your problem in more detail. Best regards
    in Video in hero crashes Comment by Phil March 3
  • Hi, Please go to Betheme -> Theme options- > Search -> Form, and switch the search to Default: https://forum.muffingroup.com/betheme/uploads/311/4RTGPPQZ2SJQ.png Best regards
    in Search Form Not Returning Results Comment by Phil March 3
  • Please check it out now. I have used CSS update tool from Betheme -> Tools: https://forum.muffingroup.com/betheme/uploads/023/G2D6OXFFZK4X.png https://forum.muffingroup.com/betheme/uploads/422/CZW3ZZR8ARK2.png Best regards
    in Mobile Side Menu is stuck Comment by Phil March 3
  • I am happy to see that you manged to correct that. We will take a closer look at this, and why it might happened. Best regards
    in Border around images in the shop catalogue page. Comment by Phil March 3
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Add a coupon Button and Field Comment by Phil March 3
  • You should edit Plugin | WooCommerce widgets area: https://forum.muffingroup.com/betheme/uploads/902/2NY5SL5FVU4R.png Best regards
    in Revolution Slide for WooCommerce Shop Comment by Phil March 3
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