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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Can not enable in Post page the right side Comment by Phil 11:03AM
  • 1) I have checked the footer on all languages and it works correctly in all: https://forum.muffingroup.com/betheme/uploads/086/M1Z9B2QRHIED.png https://forum.muffingroup.com/betheme/uploads/504/WBG5TIAOUB9W.png https://forum.muffingroup.com/betheme/…
    in WPML Translations Comment by Phil 11:03AM
  • Hi, You can create a popup template, put the newsletter shortcode in it, set this popup to open on click, and assign it to the button. https://support.muffingroup.com/video-tutorials/popup-builder-introduction/ https://forum.muffingroup.com/betheme/…
    in Newsletter sing up using pop ups. Comment by Phil 11:03AM
  • No, there is no such dropdown available for blog page, but I will pass it on to the dev team, and we will check if something like that can be added in future updates. Best regards
    in Sidecart Quantity Does Not Update Comment by Phil 11:03AM
  • I am glad to see that you handled it. Is there anything else I can help you with? Best regards
    in Video pop up no longer working Comment by Phil 11:03AM
  • Hi, 1) If you set up to search through products only, then the search result takes its layout from the shop archive. So if you modify your shop archive, then the search result page will change as well. 2) These two texts are translated automatically…
    in Search Results Page Editing Comment by Phil 11:03AM
  • Alright, thank you, I will wait to hear back from you. Best regards
    in Odd Firefox issue with site in development mode Comment by Phil 11:03AM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also, go to Betheme -> System Status, and see if your server meets their …
    in Issue with CSS and JS Code in Theme Options Comment by Phil 11:03AM
  • Please let me know where I can spot these errors. Thanks
    in Styles broken on most pages after update Comment by Phil 11:02AM
  • Hi, There is no such feature in Betheme. You would have to use a third-party plugin or write JavaScript for that. Best regards
    in Menu sticky and reveal on-scroll (up) Comment by Phil 11:02AM
  • Hi, The drag and drop does not work for the menu element for you? What happens when you try to insert the menu? Best regards
    in burger menu in a pop up/banner Comment by Phil 11:02AM
  • You can use multiple clients elements, for each set different category, and set backgrounds in the Style tab for them: https://forum.muffingroup.com/betheme/uploads/561/KWQ4WOENAZIX.png https://forum.muffingroup.com/betheme/uploads/889/NWX4MV7SR2D7.…
    in CSS for client categories Comment by Phil 11:02AM
  • I have received your private message, and we are checking that. Best regards
    in Caption image field Comment by Phil 11:02AM
  • You have activated Footer style: Sliding. There is an information that it does not work with sticky wraps: https://forum.muffingroup.com/betheme/uploads/082/R8XJLC6XFEVR.png When you deactivate it, sticky wraps will work correctly. Best regards
    in Sticky wrap still doesn't work in 2025 Comment by Phil 11:02AM
  • Hi, You can set the text alignment in the Style tab of this element: https://forum.muffingroup.com/betheme/uploads/978/S44VZ5Y3XM4K.png If you want to have the whole area centered in your header, you must have three wraps, and two on the sides must …
    in Centering Promo Bar Text Comment by Phil 11:02AM
  • Yes, most likely it will be resolved in the upcoming update. Best regards
    in &-sign in breadcrumbs Comment by Phil 11:02AM
  • I noticed an available update for WP Go Maps plugin, so I updated it, and I did not notice any problems. Also, I set the Under Construction in the theme options for a brief test, and no issues occurred. Best regards
    in Missing .maintenance file causing website to crash when in maintenance Comment by Phil November 10
  • Hi, We do not provide help with the file customization, so with the changes in functions.php, you should contact your web developer. Anyway, if you provide more details on how you want to modify it, I may suggest a workaround. Best regards
    in CSS for client categories Comment by Phil November 10
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Sticky wrap still doesn't work in 2025 Comment by Phil November 10
  • So here you have your answer. ModSecurity on your server is the culprit. If the ModSecurity blocks that, we are quite limited with the help, as it is on the server side. Anyway, if they cannot "exceed limits" globally, ask if they cannot d…
    in Theme option problems with version 28.1.11 Comment by Phil November 10
  • Hi, You can use Conditional Logic for that. Edit your sections, open Advanced tab, in Conditional logic accordion click on Add conditions: https://forum.muffingroup.com/betheme/uploads/161/QWLRD01DLUIV.png Then set this condition: https://forum.muff…
    in content restriction for loggegin users Comment by Phil November 10
  • Hi, Is there any error message or anything else when you save the changes? Do you have any other plugins active, aside from the ones installed with the pre-built website? Best regards
    in can't save anything Comment by Phil November 10
  • Hi, Please always attach a link to your website so we can check it out. Also, please make sure that the page is not under maintenance before you provide us with the link. Thanks
    in Odd Firefox issue with site in development mode Comment by Phil November 10
  • Hi, You set it up wrongly. In the "on click action" dropdown menu you selected option "open popup template" video links are not templates. https://forum.muffingroup.com/betheme/uploads/777/ANA2CHT7N86Z.png This field must be set …
    in Video pop up no longer working Comment by Phil November 10
  • So, please send access to your main domain and we will correct that. Send it privately as previously (WP dashboard and FTP), and remember to attach a link to this forum discussion. Thanks
    in Unable to Download Local Google Fonts (Loading Spinner Never Ends) Comment by Phil November 10
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Full transperant header on scrole Comment by Phil November 10
  • I just received your private message, and I was about to say that I can see your pages correctly now. I can see that you updated from an older version. Did you use an option to Update CSS? https://forum.muffingroup.com/betheme/uploads/912/5EPSLUW7Z1…
    in Styles broken on most pages after update Comment by Phil November 10
  • Sorry, but you sent an incomplete message. You attached your license key only, but did not attach WP dashboard access. Please send another message with all the required information. Thanks
    in License Manager does not accept my registered license Comment by Phil November 10
  • Hi, Sorry, but I didn't get any private message from you yet. Please check your email inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Be sure that you sent al…
    in Demo content importing frozen with partial media import at 88% Comment by Phil November 10
  • I suggest you to use the Header Builder. See the following video tutorials: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ https://support.muffingrou…
    in Change heigh of sticky menu Comment by Phil November 10
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