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Phil

Phil

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Phil
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  • It looks like you have a single portfolio template. Please go to the Templates tab, edit the single portfolio template, and remove this part from there. https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ Best…
    in Related projects I can't deactivate them Comment by Phil June 2
  • Now you can adjust everything with BeBuilder. If you need to assign a different header or footer, create a template and assign it to the page. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-…
    in Can not see the Layouts Menu Item Comment by Phil June 2
  • 1) No, templates cannot be displayed via shortcodes. I am not sure what your goal exactly is, but you might try to use Dynamic Data. https://support.muffingroup.com/video-tutorials/dynamic-content-in-the-bebuilder/ 2) How are your products currently…
    in Technical Support Request: Design Adjustments for Homepage, Category Pages, and Sticker Labels Comment by Phil June 2
  • It was done by one of our dev team members. I do not know which files and how exactly they were modified. If you send access to your live website, I can upload the corrected package before an update will be released. Best regards
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil June 2
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can not define a animation color for the side menu mobile Comment by Phil June 2
  • Please try the following CSS code: @keyframes slideInFromTop {  0% {   transform: translateY(-100%);  }  100% {   transform: translateY(0);  } } .mcb-section-w4k4plx{    animation: 1s ease-out 0s 1 slideInFromTop; } Best regards
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 1
  • Did you try translating the YITH widget with WPML? https://support.yithemes.com/hc/en-us/articles/228504888-How-translate-plugin-with-WPML https://wpml.org/documentation/getting-started-guide/translating-widgets/ I added a custom HTML widget, and it…
    in Sidebar non showing on translated shop page Comment by Phil June 1
  • We have selected the popup in the Template options: https://forum.muffingroup.com/betheme/uploads/648/IM92NQIICDJ4.png We have not touched anything else. Best regards
    in Popup HTML not included in custom post type archive Comment by Phil June 1
  • Hi, I have contacted our dev team, and I was informed that there is no other option except excluding the entire scripts.js file, unfortunately. Best regards
    in Closeable header section: Delay JS - flash on interaction Comment by Phil June 1
  • Please wait for an update, as it will be fixed in the next one. Regarding the caching plugin, if you are wondering between these two, please use W3 Total Cache, as we support it. You can find a list of supported plugins here: https://support.muffing…
    in Cookie Consent is not showing on website, even after enabling it Comment by Phil June 1
  • If it happens with another theme, then it is surely a Woo issue. Please contact WooCommerce support regarding this. Thanks
    in Translation Comment by Phil June 1
  • Hi, I received your private message, and we are working to correct that. As a temporary workaround, we solved it on your website by assigning a pop-up to your CPT template. Best regards
    in Popup HTML not included in custom post type archive Comment by Phil June 1
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Blog Post Structure Comment by Phil June 1
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Shortcode 'icon' doesn't appear inside in 'Column text' Comment by Phil June 1
  • Hi, Layout is a deprecated feature. When your website does not have at least one existing layout, then this tab will not be accessible. Best regards
    in Can not see the Layouts Menu Item Comment by Phil June 1
  • Hi, Please go to Betheme -> Theme options -> Shop -> General, and increase the Single product image width: https://forum.muffingroup.com/betheme/uploads/897/67P26WEUFJ0N.png When you do it, go to Betheme -> Tools, and use the option to R…
    in Primary Images product in my shop looks like low resolution Comment by Phil June 1
  • I am happy to see that you found a solution for your problem. Please let me know if you have any other questions or problems. Best regards
    in Accessibility Tab - Theme Options - Enable not possible Comment by Phil June 1
  • In the Slide options -> Pub. Rules you had set to Unpublished: https://forum.muffingroup.com/betheme/uploads/911/KVATQ4866RS0.png I switched it to Published, and it works now. Best regards
    in Error: There is nothing to show here. No active slides found Comment by Phil June 1
  • Please do a test, and check if the same thing happens when you switch to some other theme like Twenty Twenty-Five. Thanks
    in Translation Comment by Phil June 1
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Sidebar non showing on translated shop page Comment by Phil June 1
  • Hi, Please hover over a wrap, and there you can remove the tab: https://forum.muffingroup.com/betheme/uploads/002/3DFC2X631O49.png Best regards
    in How to delete a tab on the Tabber? Comment by Phil June 1
  • I have entered your website, and I can see that the space between options works properly for you. Also, I can see that you figured out that you can move sections aside by using top and bottom margins. https://forum.muffingroup.com/betheme/uploads/65…
    in Mobile menu Comment by Phil June 1
  • Hi, Do you mean the arrows on the left an bottom sides? If yes, please go to Betheme -> Theme options -> Global -> Navigation and share, and uncheck the sticky arrows option: https://forum.muffingroup.com/betheme/uploads/325/E6FR3CPPV39V.pn…
    in Related projects I can't deactivate them Comment by Phil June 1
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Accessibility Tab - Theme Options - Enable not possible Comment by Phil May 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot change background color on mobile. Comment by Phil May 30
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Mobile Formatting Comment by Phil May 30
  • The portfolio page should be assigned in the theme options to prevent any other issues, so leaving it blank is not recommended. Best regards
    in Portfolio grid to filter by name/Title Comment by Phil May 30
  • There was a bug in the theme files. We have corrected it, and it will be included in the upcoming update. Best regards
    in BeBuilder editor shows only “Column” and no editable fields after BeTheme update Comment by Phil May 30
  • Hi, You can read about images in the following article: https://support.muffingroup.com/faq/can-i-use-stock-images-from-pre-built-website/ Regarding this paricular demo, you can find licenses here: https://unsplash.com/photos/qfp4-Ud6Fyg https://uns…
    in Prebuild Websites Comment by Phil May 30
  • Hi, Please edit this translated shop page, and check if the sidebar is assigned to it in the Page options. Best regards
    in Sidebar non showing on translated shop page Comment by Phil May 30
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