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Phil

Phil

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Phil
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  • Hi, So everything is fine now? Is there anything else I can help you with? Best regards
    in Migrated Site Comment by Phil October 6
  • https://forum.muffingroup.com/betheme/discussion/comment/273384#Comment_273384 I have not received access from the OP. If you have the same problem, send access to your website as described in my previous message. Best regards
    in Padding / Margins won't save in v28 Comment by Phil October 6
  • I am glad to see that. If you have any other questions or problems, feel free to ask. Best regards
    in Animation Delay not working Comment by Phil October 6
  • Please try to do as described in the following article, and see if the problem persists: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in Slider Revolution Video flickers in the background on one side Comment by Phil October 6
  • 1) Alright, we will add this. 2) Unfortunately, there is nothing we can do about it. Keyboard support in Betheme was implemented according to the guidelines to ensure compatibility with the browser's built-in keyboard support feature, with which it …
    in Accessibility problem Comment by Phil October 6
  • One of your plugins is the root cause. I disabled all of the plugins we do not support, and the problem is gone: https://forum.muffingroup.com/betheme/uploads/332/FCMKMEDZ97LS.png https://forum.muffingroup.com/betheme/uploads/149/PWND42Y66ZIQ.png To…
    in Blog page issue redirects Comment by Phil October 6
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Subcategory header Comment by Phil October 4
  • Hello, Please, turn off all of the plugins, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access privately through the co…
    in Coming soon page not displaying Comment by Phil October 4
  • There is something called "site width" and yours is set to 1120. https://forum.muffingroup.com/betheme/uploads/713/Q3PTH28CJ255.png When you have four wraps set to 1/4, they take the entire space of the site width. Adding margins creates s…
    in Footer spacing Comment by Phil October 4
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in 404 on “Order Received” / Thank You page after successful checkout Comment by Phil October 4
  • I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in How to make images clickable in lightbox using the Built-in slides Comment by Phil October 4
  • Yes indeed, just as mentioned in the article I sent in my previous message. https://forum.muffingroup.com/betheme/uploads/134/3269FMKLZKZH.png Best regards
    in Theme License Usage Inquiry Comment by Phil October 4
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Question about "alt" picture atribut Comment by Phil October 3
  • If you want to contact us privately, use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Questions about BeTheme Comment by Phil October 3
  • Sorry, I did not see that you had edited your message. Go to Betheme -> Theme options -> Shop -> General, and set to hide the shop menu: https://forum.muffingroup.com/betheme/uploads/515/FQT0RLOVDUP8.png Best regards
    in Issues with Theme Comment by Phil October 3
  • Hi, All of the themes on the Envato market are under the same license. Details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in Theme License Usage Inquiry Comment by Phil October 3
  • Hi, Please disable all of your plugins and try to install it then. Moreover, go to Betheme -> System status, and see if your server meets theme requirements. Best regards
    in Website installation problem Comment by Phil October 3
  • I have made a test and added margins to first two wraps, and it works properly: https://forum.muffingroup.com/betheme/uploads/481/H3ITY2NQCOZW.png https://forum.muffingroup.com/betheme/uploads/727/8LGN02JE1OE0.png Should I proceed with some particul…
    in Footer spacing Comment by Phil October 3
  • Sorry, but as I mentioned in my previous message, it is outside the scope of our support. However, next week, we will be launching a service that allows you to request this kind of customization. Best regards
    in Issues with Theme Comment by Phil October 3
  • I am sorry but I quite do not understand. Explain this in more details, please. Thanks
    in Update of BEtheme from Theme Version 13.1 to 28.1.8 Comment by Phil October 3
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Blog page issue redirects Comment by Phil October 3
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to make images clickable in lightbox using the Built-in slides Comment by Phil October 3
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Adjusting Banner Box Spacing and Mobile Headings Comment by Phil October 3
  • Hi, See the following article: https://support.muffingroup.com/how-to/how-to-activate-auto-slide-for-slider/ Best regard
    in Automatically Rotating Slides Comment by Phil October 3
  • Even though these fields are empty, it does not mean that values are set to zero. Put zero there and recheck that. Also, except for the Icon wrapper, set it to the title. Best regards
    in Icon Box logo size and spacing Comment by Phil October 3
  • Hi, 1) It does not know. You must have connected Google Tag for that. https://forum.muffingroup.com/betheme/uploads/713/P0778H8TOEVZ.png All cookie information is present when you enable GDPR 2.0 in theme options. https://forum.muffingroup.com/beth…
    in Questions about BeTheme Comment by Phil October 3
  • Hi, 1) Do you mean to add this to the parent menu item or to the mega menu? 2) It does not close because it is set to be visible to "on click". Change it to "on hover". Best regards
    in Accessibility problem Comment by Phil October 2
  • When using sticky wrap, the whole content next to it should be placed in one wrap. So instead of dividing content on the right to different wraps, it should be placed in a single one. Like that: https://forum.muffingroup.com/betheme/uploads/909/NMQ7…
    in Strange blank space Comment by Phil October 2
  • I am glad I could help you. If you have any other questions or problems, feel free to ask. Best regards
    in Social icons Comment by Phil October 2
  • Hi, No, there is no option to exclude certain pages from the search, unfortunately. Best regards
    in exclude pages from search Comment by Phil October 2
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