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Phil

Phil

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Phil
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  • Hi, I tried to enter your website, but it shows under construction/coming soon enabled. Can you turn it off for a while, please? https://forum.muffingroup.com/betheme/uploads/740/MVW67JPL5W3G.png Thanks
    in Footer Comment by Phil September 2022
  • Hi, As Pablo mentioned we will need your FTP access for a deeper investigation. The following article will clarify what FTP is: https://www.mydomain.com/help/article/ftp-how-to-connect-to-your-website Please, send it to us like previously through th…
    in Page changes (adding wrap more than 16 wrap) not saving Comment by Phil September 2022
  • Hi, I have checked the product you have sent a link to, and the add to cart works correctly. https://forum.muffingroup.com/betheme/uploads/249/ZYZ9ZWQ8XXY2.png Did you handle it, or it happens with some other product or products? Best regards
    in adding variable product to cart issue Comment by Phil September 2022
  • Hi, Yes, you are right. Pablo mistook these two features, but luckily you found it. Best regards
    in Sale Banner above header Comment by Phil September 2022
  • Hi, If it is not working with another theme and is a configuration problem, then our help will be limited as we do not know how you set up your slider, and we do not handle Slider setup. I suggest checking the Slider Revolution official manual: http…
    in My video background is playing in preview but does not on published website Comment by Phil September 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Issue with prices of products Comment by Phil September 2022
  • Hi, I have checked your website, and the images are not square. https://forum.muffingroup.com/betheme/uploads/872/4EBY21B9NCRM.png Did you handle it, or do you refer to something else? Best regards
    in Image sizes crash after update Comment by Phil September 2022
  • Hi, 1) The space comes from the builder. Open the WPBakery, and change this margin to zero. https://forum.muffingroup.com/betheme/uploads/339/0ZQDHCPNTC73.png 2) You can upload a smaller logo in Betheme -> Theme options -> Responsive -> Gen…
    in Margin/padding below LOGO and navigation menu on phone. Comment by Phil September 2022
  • Hi, Try to replace it with the following CSS: #Top_bar .menu > li > ul { top: 140px !important; } Thanks
    in Sub-menu position with slightly taller logo Comment by Phil September 2022
  • Hi, Please, try the following CSS code: .search-results .search-item.type-product{    display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in how to hidden category from search Comment by Phil September 2022
  • Hi, If you would like to add there links, make text bold, etc., you would have to use HTML tags. https://www.w3schools.com/html/html_formatting.asp https://www.w3schools.com/tags/att_a_href.asp Best regards
    in FAQ Comment by Phil September 2022
  • Hi, When you saved your header, did you assign conditions where it should be displayed? https://forum.muffingroup.com/betheme/uploads/709/29SNIBGQLD11.png Also, check our video tutorial about header creation to ensure that you have done all steps co…
    in I created a customised header, but it looks completely different on the site. Comment by Phil September 2022
  • Hi, The Favicon can be changed in Betheme -> Theme options -> Global -> General. https://forum.muffingroup.com/betheme/uploads/003/S468VCH8K0QP.png Notice that your favicon should have .ico extension to work on all browsers. I recommend usi…
    in Swap out favicon.ico file Comment by Phil September 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Front end bug Comment by Phil September 2022
  • Sorry, but we did not test this script with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Thanks
    in Some jQuery elements are not working Comment by Phil September 2022
  • Hi, The light gray field is not the Header but the Subheader. You can find its options Betheme -> Theme options -> Header & Subheader -> Subheader. https://forum.muffingroup.com/betheme/uploads/029/KE2TW2ZQ3NL5.png You can also hide it …
    in Events Calendar NOT showing page header template Comment by Phil September 2022
  • Hi, You need to add a background image to the first section of your page. Just like in the demo you are using. https://forum.muffingroup.com/betheme/uploads/130/BBF2M31PZWNZ.png Thanks
    in Menu & Page Header NO LONGER Showing After Theme Update Comment by Phil September 2022
  • Hi, Please, edit your page, and in the Page Options set the Slider with the video. https://forum.muffingroup.com/betheme/uploads/595/YR13IWCS9ZA0.png Thanks
    in Change Global Backgound to video Comment by Phil September 2022
  • Hi, Please, use the following CSS code: .mcb-section-e533d260c .mcb-background-overlay{    border-radius: 30px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Background Overlay doesn't follow border radius Comment by Phil September 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ There you will find how to customize your content for the responsive view. Thanks
    in Buttons Comment by Phil September 2022
  • Hi, You need to use a <a> tag. Like this: <a href="google.com">Click here</a> https://www.w3schools.com/tags/tag_a.asp Thanks
    in Accordion text style Comment by Phil September 2022
  • 1) In the CSS from the screenshot, change the .image_frame class into the img tag. https://forum.muffingroup.com/betheme/uploads/917/3HXWHWHNKNMH.png https://forum.muffingroup.com/betheme/uploads/266/JZ6H4W9X0S73.png 2) Use this CSS: .single-product…
    in UPDATE template: products no longer displayed! Comment by Phil September 2022
  • 1) Please, check the following CSS: #menu .wpml-ls-item .sub-menu li a{  border-radius: 15px!important; } 2) #menu .sub-menu{    margin-top: 1px!important; } 3) I have checked the language switcher and it is working correctly. https://forum.muffing…
    in WPML automatic translation Comment by Phil September 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Background image not working Comment by Phil September 2022
  • Hi, Edit the video element, go to Advanced -> Border, and you can set the border radius there. https://forum.muffingroup.com/betheme/uploads/604/WWH147ARJQ7O.png Thanks
    in Video player design Comment by Phil September 2022
  • Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hosting provider, and ask to allow all the rules …
    in Error with adding shortcode in Widget Comment by Phil September 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in formatting links Comment by Phil September 2022
  • Hi, 1) Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/the-difference-between-margin-vs-offset-in-bebuilder/ There you will find an explanation of how to achieve that. 2) Please, attach a link to your webs…
    in background with outer png image Comment by Phil August 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Be theme declare title-tag support? Comment by Phil August 2022
  • Hi, Please, go to Appearance -> Menus, and there you will find a menu with this menu item, and it can be modified there too. https://forum.muffingroup.com/betheme/uploads/033/MLSRVP8WUPBY.png Thanks
    in Menu direction Comment by Phil August 2022
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