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Phil

Phil

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Phil
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  • Yes, it seems that the changes in your child's theme are the root cause. I cannot tell what exactly could be the source of this issue because I do not know what changes you have in your child theme, and we do not provide help with the child theme cu…
    in Trouble Updating to New Version of BeTheme from 13.1 Comment by Phil August 2022
  • Hi, Icons in the menu work only with the Header Builder and Mega Menu Builder. Please, check the following video tutorials on how to use these tools: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com…
    in How to I create icons in the Menu description Comment by Phil August 2022
  • Hi, Do you have the newest version of the Betheme? If not, please, update it, and check if the problem persists. Also, please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, sw…
    in why when I drag a element into my page it always shut down Comment by Phil August 2022
  • Unfortunately, it is not possible to achieve that. If you would like to see this feature, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Blur background of mobile search box Comment by Phil August 2022
  • Hi, It will not be possible. The accordions do not handle JS content, and they use JS as well, so the accordion will not work properly. https://forum.muffingroup.com/betheme/uploads/274/TD1P22ITRQXY.png Best regards
    in Table with accordion in the accordion Comment by Phil August 2022
  • Hi, 1) Please, open the Menu options (in the Header Builder) and turn off the submenu icon. https://forum.muffingroup.com/betheme/uploads/783/J7RGD9AALLHQ.png 2) Edit the Mega Menu, and add a link to the title and image. https://forum.muffingroup.co…
    in Menu arrows and menu image settings Comment by Phil August 2022
  • So in that case, the shipping message needs to be hidden from the side cart. Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS: .mfn-cart-holder .mfn-chft-row-shipping{    display: none!important; …
    in Side cart always shows “Shipping: Free!” Comment by Phil August 2022
  • You had currency set to euro in the WooCommerce settings. https://forum.muffingroup.com/betheme/uploads/832/1GTR1FUMQNUA.png I have changed that, and now it is working correctly. Thanks
    in Display side cart module don't show the correct currency Comment by Phil August 2022
  • I have passed it to the dev team, and we will take a closer look at it. Best regards
    in Breadcrumbs issue Comment by Phil August 2022
  • There was an issue in the theme files which we resolved on your website. Can you check that, please? Thanks
    in Appearance, connected user or private mode Comment by Phil August 2022
  • I noticed that you have all shipping options set to zero dollars. https://forum.muffingroup.com/betheme/uploads/757/V1JWW9SEFKV0.png Please, set them up, and check if the problem persists. Thanks
    in Side cart always shows “Shipping: Free!” Comment by Phil August 2022
  • @julian_walser, You are using an old version of the Header Builder which does not support local fonts. Please, use the new one. You can learn more about this tool here: https://muffingroup.com/betheme/header-builder/ https://support.muffingroup.com/…
    in Header Builder - use local fonts Comment by Phil August 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us WordPress dashboard access privately thru the cont…
    in Portfolio style: Masonry minimal Comment by Phil August 2022
  • You can choose how fonts should be loaded on your website. In Betheme -> Theme options -> Performance, you can choose to load fonts from the Google servers, download the fonts from Google to your server so they are loading directly from your s…
    in DSGVO Comment by Phil August 2022
  • Hi, Sorry, but we did not test this plugin with the theme. You would have to manually replace them. Best regards
    in search and replace - but how? Comment by Phil August 2022
  • Please, send a link to your website, so we can take a closer look at it. Thanks
    in Side Cart (animated cart from right) not working properly Comment by Phil August 2022
  • Hi, Can you explain that in more detail, please? Thanks
    in DSGVO Comment by Phil August 2022
  • Hi @michaelp35, Did you choose to download the fonts to your server in the Theme options -> Performance? https://forum.muffingroup.com/betheme/uploads/642/3N8XIO9NQ5ZC.png In your website source, I do not see a line indicating that you used this …
    in Header Builder - use local fonts Comment by Phil August 2022
  • Hi, I have passed this on to the dev team. We will take a closer look at this issue. Best regards
    in Mobile menus and sub menus Comment by Phil August 2022
  • Add !important to your CSS to overwrite other styles. Like that: https://forum.muffingroup.com/betheme/uploads/143/3KCWLVQ0VH1S.png Thanks
    in Adjust page in media 1024 Comment by Phil August 2022
  • We planned to release it today, but I cannot guarantee it. Anyway, it should be available in a few days. Best regards
    in Custom Header Template issues Comment by Phil August 2022
  • Hi, Please, go to Betheme -> Theme options -> Custom CSS & JS -> JS, and put there the following script: jQuery(function($){    $(window).load(function(){       $(window).trigger('resize');    }) }) After that, check if the problem pers…
    in Portfolio style: Masonry minimal Comment by Phil August 2022
  • You have low max input vars and max input time values set on your server. https://forum.muffingroup.com/betheme/uploads/129/CFTVTFLSKN6S.png Contact your hosting provider to increase these values: max input time to at least 180 max input vars to at …
    in no se guardan los cambios Comment by Phil August 2022
  • You can create a custom shop template and put there the Shop Slider element. https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ https://forum.muffingroup.com/betheme/uploads/331/ASL7U0PXZNKW.png Thanks
    in Slide image in shop page Comment by Phil August 2022
  • Hi, I do not want to misunderstand you. Do you mean something like that with the submenu/mega menu?: https://forum.muffingroup.com/betheme/uploads/067/H6BW3J280AS8.png Best regards
    in Blur background of mobile search box Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Builder - use local fonts Comment by Phil August 2022
  • Hi, Please, edit the menu element, and there you will be able to change the submenu colors. https://forum.muffingroup.com/betheme/uploads/630/5U3VQHF84JPG.png Thanks
    in The background color of accordion curtain menu Comment by Phil August 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in The logo is not visible Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in All my portfolio pages stopped displaying Comment by Phil August 2022
  • Please, go to Betheme -> Theme options -> Global -> General, and uncheck the Transparency: Top Bar with menu option. https://forum.muffingroup.com/betheme/uploads/018/4J9YMC3QXEIK.png Thanks
    in Header Comment by Phil August 2022
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