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Phil

Phil

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Phil
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  • Hi, Can you tell me what version of PHP, WP, and Betheme you have, please? Thanks
    in After updating Be_Custom plugin I get the following error and Be_Custom page crashes. PLEASE HELP! Comment by Phil August 2022
  • Hi, Did you rename the child theme too? A child theme could be the root cause too, so do it if you did not do that before. Also, what version of PHP, and WP do you have? Best regards
    in Trouble Updating to New Version of BeTheme from 13.1 Comment by Phil August 2022
  • I could not find a page with an image element from the BeBuilder. Can you send a link to the page where it is used, please? Also, are you using an external plugin for popups? If yes, please, go to Betheme -> Theme options -> Addons & Plugi…
    in Double popup window on user click Comment by Phil August 2022
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Theme license Comment by Phil August 2022
  • Hi, Please, try the following CSS code: #menu .current_page_ancestor .sub-menu{    display: block!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Sub menu items collapse on page load Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Adjust page in media 1024 Comment by Phil August 2022
  • Hi, You can set that in Appearance -> Customize -> WooCommerce -> Product Images. https://forum.muffingroup.com/betheme/uploads/359/QOY3VFHOK6BA.png Thanks
    in Make All Photos Aspect Ratio The Same Comment by Phil August 2022
  • You had misconfigured URLs in Settings -> General. I have fixed it, on your website, like in the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Thanks
    in Appearance, connected user or private mode Comment by Phil August 2022
  • Hi, 1) At the moment there is no option to achieve that, and this feature was not included in the update with Header Builder 2.0. However, it will be included in the next update. 2) You can send a link to your website, so I can ensure what you are t…
    in Custom Header Template issues Comment by Phil August 2022
  • Hi, I can see that you edited your message. Did you handle your problem? Best regards
    in Revolution Slider crashes with BeTheme fonts Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Blog Number of Posts Comment by Phil August 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Follow the steps from there, and check if the problem exists. Thanks
    in WooCommerce product page template do not apply styles from builder. Comment by Phil August 2022
  • Hi, You can use the vertical version of tabs. Under the link below you can find how they look and work: https://muffingroup.com/betheme/elements/tabs/ I also suggest checking which style suits you best by choosing between the style Classic or Simple…
    in Show/Hide Content on Click Comment by Phil August 2022
  • Are you using any additional caching tools? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Side Cart (animated cart from right) not working properly Comment by Phil August 2022
  • Hi, Good to hear that it is resolved. ? Please, let me know if I can help with anything else. Best regards
    in Why is the wrong font being displayed Comment by Phil August 2022
  • Hi, Please, try to import only the Slider again. You can see how to achieve that in the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-slider-revolution/ Thanks
    in Which slider? Comment by Phil August 2022
  • Hi, Sorry, but we did not test this script with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you with it. Also, we cannot recommend any plugins other than the ones we supp…
    in Public Post Preview Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Image Issue with BeTheme builder Comment by Phil August 2022
  • Hi, Please, activate some free themes like Twenty Twenty, and check if the error message still appears. When you do this, please, tell me about the results. Thanks
    in Error code --- Deprecated Comment by Phil August 2022
  • Now I get it. It could be interesting. Please, share your idea on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates Thanks to that we will not miss your opinion among other forum discussion…
    in Global colors Comment by Phil August 2022
  • Sorry, but you wrote beyond my working time, and I could not check that. I can see that you have a low max input time value set on your server: https://forum.muffingroup.com/betheme/uploads/095/FY47FIOW957Q.png Please, contact your hosting provider …
    in Changes do not appear on the site Comment by Phil August 2022
  • The WooCommerce shortcodes come from WooCommerce, and we do not have an influence on them. In that case, you should contact WooCommerce support instead. However, our templates have Product related element, which you can use. https://forum.muffingrou…
    in Is the Post Title recognized as H1? Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Side cart always shows “Shipping: Free!” Comment by Phil August 2022
  • Hi, Sorry, but every day we do tons of topics and we do not remember all of them. Please send us access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact Notice! Please attach a link to th…
    in Woocommerce Product list images not cropping Comment by Phil August 2022
  • Hi, Can you explain your problem in more detail, please? I have checked your website with Firefox and Chrome, and the logo is visible: https://forum.muffingroup.com/betheme/uploads/929/8C5PG4TAAA87.png What browser and OS are you using? Did you chec…
    in The logo is not visible Comment by Phil August 2022
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Thanks
    in Pictures not showing on shop page, only on ITEM page. Please help. Comment by Phil August 2022
  • Hi @vasylpostolovskyi, As I can see you are using the custom template for your products. Please, edit it, and there you will be able to choose the Heading for the product title. https://forum.muffingroup.com/betheme/uploads/390/10SVTEEAZDJ7.png Than…
    in Is the Post Title recognized as H1? Comment by Phil August 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Double popup window on user click Comment by Phil August 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/oops-slider-with-alias-slider-name-not-found-error/ There you will find out how to handle this problem. Thanks
    in Unable to load slider Comment by Phil August 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ There you will find how to adjust your pages for different devices. Best regards
    in change styling only on tablet breakpoint Comment by Phil August 2022
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